Your caseworker needs to have accurate, current information about you and your circumstances. Make sure your Child Care Fee Subsidy file remains up-to-date by reporting changes to your caseworker.

Changes may impact your eligibility and the amount of Child Care Fee Subsidy that you receive. If these changes are not reported, you could be required to pay back the full cost of fees from the time the change occurred.

Note: You can make changes to your email address and phone number directly in your My Child Care Account.

Changes You Must Report

  • Receiving a reassessment notice from Canada Revenue Agency (CRA)
  • Starting a new job or stopping a current job, or a reduction in hours, i.e. full-time to part-time.
  • Starting or stopping school or changing schools
  • Change in days or hours of school enrollment, i.e. full-time to part-time.
  • Starting a new business or closing a current business

Documents required for verification


  • Expecting a child
  • Change to custody arrangements and/or care of your child/ren
  • Change in marital status which includes separation, divorce, common-law or living together

Documents required for verification

  • Change to home address,
  • Changes to your phone number/email address

*You can make these changes yourself through My Child Care Account

How to Report Your Changes

  • Contact your Caseworker by phone or email
  • Submit supporting documents through your My Child Care Account (MCCA). Note: If you do not have an MCCA, please contact your caseworker
  • Changes to your phone/email can be made by editing your information on your MCCA

If you are not sure of what changes need to be reported, contact your Caseworker or call 416-338-8888.