My Child Care Account provides a convenient and secure way for families to manage their Child Care Fee Subsidy using their smartphone, tablet or personal computer.

Watch the instructional video to learn how to create a My Child Care Account
  1. Create a username and password
  2. Click on the link contained in the My Child Care Account Registration email
  3. Set-up your security questions and keep a record of your answers – you will need them if you forget your password
  4. Log into your account. Please note that your password is case sensitive.
  5. Enter in your Client File Number and Access Code to activate your account. Your access code will be in lower case letters.

Create An Account

Forgotten Password

If you have forgotten your password, go to My Child Care Account, select the “Forgotten Password” option and follow the prompts to reset your password.

Forgotten Username

If you have Forgotten Your User Name or need assistance please call 416-338-8888 (select option 2) Monday-Friday 8:30 a.m. – 5 p.m.

You may be asked to use the generic document upload function in My Child Care Account to provide supporting documentation in some circumstances such as:

  • For your first eligibility assessment
  • To provide verification of changes like a new address
  • If your caseworker requests you to provide documentation

Before you upload any documents:

  • Make sure the file(s) you want to upload do no exceed 10 mb. The file can be a photo, screenshot, scan, or PDF.
  • Ensure important information is readable (dates, names, etc.)
  1. Log into your My Child Care Account
  2. Click “Go to My Documents”
  3. Choose the category of the document you want to upload by clicking the drop-down menu (e.g. address, employment, income, etc.)
  4. Select the type of document you want to upload (e.g. lease agreement, employment letter, CRA notice of assessment)
  5. To attach the document, select “Browse”
  6. Once you find the file you want, select “Open”. The filename will then show as attached
  7. Tick the checkbox to certify the information is correct and select “Submit for Review”