If you have forgotten your password, go to My Child Care Account, select the “Forgotten Password” option and follow the prompts to reset your password.
If you have Forgotten Your User Name or need assistance please call 416-338-8888 (select option 2) Monday-Friday 8:30 a.m. – 5 p.m.
You may be asked to use the generic document upload function in My Child Care Account to provide supporting documentation in some circumstances such as:
Before you upload any documents: