My Child Care Account

My Child Care Account provides a convenient and secure way for families to manage their Child Care Fee Subsidy using their smartphone, tablet or personal computer.
Log in to My Child Care Account
We have recently enhanced our login process. You may notice some changes, including a request to verify your email address and update your password for added security.

Watch the new video: How to Create a My Child Care Account

  1. Get an Access Code by calling Kidsline at 416-392-5437 from Monday-Friday, 8:30 a.m. – 4:30 p.m. (create and activate your account within 48 hours of receiving the Access Code)
  2. Go to Create Account and create your username and password
  3. Verify your email address and a One-Time PIN
  4. Activate your account by entering your Client File Number and Access Code (lower case letters)
  5. Log in anytime with your username and password to use My Child Care Account

If you have forgotten your username or password, go to My Child Care Account and select “Log In”. Then, select the “Forgot Username?” or “Forgot Password?” option.

If you need assistance with any other issues, call Kidsline at 416-392-5437 from Monday-Friday, 8:30 a.m. – 4:30 p.m.

You may be asked to use the generic document upload function in My Child Care Account to provide supporting documentation in some circumstances such as:

  • For your first eligibility assessment
  • To provide verification of changes like a new address
  • If your caseworker requests you to provide documentation

Before you upload any documents:

  • Make sure the file(s) you want to upload do no exceed 10 mb. The file can be a photo, screenshot, scan, or PDF.
  • Ensure important information is readable (dates, names, etc.)
  1. Log into your My Child Care Account
  2. Click “Go to My Documents”
  3. Choose the category of the document you want to upload by clicking the drop-down menu (e.g. address, employment, income, etc.)
  4. Select the type of document you want to upload (e.g. lease agreement, employment letter, CRA notice of assessment)
  5. To attach the document, select “Browse”
  6. Once you find the file you want, select “Open”. The filename will then show as attached
  7. Tick the checkbox to certify the information is correct and select “Submit for Review”