My Child Care Account

Before creating a My Child Care Account, you’ll need to call and get an Access Code. You’ll also need to know your Client File Number.

Call 416-338-8888 (Monday – Friday, 8:30 a.m. to 4:30 p.m.) to confirm your information and receive your Access Code. Then, complete the steps below within the next 48 hours.

Part 1: Create your City of Toronto Login

The City of Toronto Login is a secure way to access City services online. With the same username and password, you can access multiple online services.

If you already have a City of Toronto Login, go directly to Part 2. Otherwise, follow these steps to create a City of Toronto Login:

1. Click/tap the “Log In / Create Account” button above.
2. On the Log In screen, click/tap the “Create a Login” option.
3. Enter your email address and create a username and password.
4. Follow the instructions on screen to verify your email with a one-time PIN. You are now logged in and can continue to Part 2 below.

Watch a video about how to create a City of Toronto Login. Find more information and guidance on the City of Toronto Login Help page.

Part 2: Link your My Child Care Account

1. Log in using the “Log In / Create Account” button above and entering your City of Toronto username and password.
2. Enter your Client File Number and Access Code.
3. Use the “Submit” button to complete the process.

After you have completed the above steps, you can access My Child Care Account anytime with your City of Toronto Login.

For general information about City of Toronto Login, visit the City of Toronto Login Help page.

If you have forgotten your username or password, click/tap the “Log In / Create Account” button above and then select the “Forgot Username?” or “Forgot Password?” option.

If you need assistance with any other issues, call 416-338-8888 from Monday – Friday, 8:30 a.m. to 4:30 p.m.

You may be asked to use the generic document upload function in My Child Care Account to provide supporting documentation in some circumstances such as:

• For your first eligibility assessment.
• To provide verification of changes like a new address.
• If your caseworker requests you to provide documentation.

Before you upload any documents:

• Make sure the file(s) you want to upload do not exceed 10 MB. The file can be a photo, screenshot, scan, or PDF.
• Ensure important information is readable (dates, names, etc.).

1. Log into your My Child Care Account.
2. Click “Go to My Documents”.
3. Choose the category of the document you want to upload by clicking the drop-down menu (e.g. address, employment, income, etc.).
4. Select the type of document you want to upload (e.g. lease agreement, employment letter, CRA notice of assessment).
5. To attach the document, select “Browse”.
6. Once you find the file you want, select “Open”. The filename will then show as attached.
7. Tick the checkbox to certify the information is correct and select “Submit for Review”.