The City of Toronto launched a new system for online recreation and cultural activities registration, facility bookings and memberships on November 6, 2024. Registration for recreation programs by phone or in person is also available.
Most people will need to create a new account, even if they had one in the old system. Accounts can’t be automatically transferred from eFun. Family and Client numbers are no longer in use.
If you had:
a new account has been created for you using your existing email address and memberships and/or subsidies have been applied. Activate your account to access it.
Each Registration Preparation Session will demonstrate how to create and prioritize a wish list, how to register and pay with and without a credit card, and how to view and use the Welcome Policy online. Staff will be available to help answer questions you have about using the system.
| Date | Time | Registration |
|---|---|---|
| August 27 | 7 to 8:30 p.m. | Register for August 27 Registration Preparation Session |
| September 3 | 7 to 8:30 p.m. | Register for September 3 Registration Preparation Session |
| September 8 | 7 to 8:30 p.m. | Register for September 8 Registration Preparation Session |
Visit How to Register for Recreation Programs for registration start dates.
Some facilities have booking timeframes and deadlines.
One-Time Booking of Parks and Recreation Facilities includes information on sports facilities and picnic spaces.
Seasonal and League Bookings displays deadlines for booking spaces for a full season or a regularly set period for group indoor and outdoor sports and recreation activities.
Museum and Cultural Centre Rentals has extended information on booking lawns and other spaces in museums and cultural centres.
An online account allows you and your family to register for recreation and cultural programs, book spaces and buy memberships.
You will need an email address to create an account. Family and Client numbers are no longer in use.
If you don’t have an email address, we can create an account for you. Call the Recreation Client Services Call Centre at 416-396-7378 option 1, Monday to Friday, 8 a.m. to 5 p.m., or visit your local Community Recreation Centre or Civic Centre.
Only for accounts with a Welcome Policy subsidy, a FitnessTO or sports membership/a multi-visit pass, an Adapted and Inclusive Services (AIS) membership or outstanding credit.
You are now able to sign in and use your account.
You can add family members to your account whenever you need to.
The family member will now be listed on the account. Repeat steps to add more family members. Multiple family members can share the same email address, or they can each have their own.
Birth dates cannot be changed online.
If you get locked out of your account, have forgotten your password, or have changed your email address on your account, you will need to reset you password.
You are now able to sign in and use your account.
You can search and find activities for all ages, interests and skill levels online without having an account.
If you have an account, you can add activities you and your family want to join to a personalized Wish List. Create a wish list as soon as activities are viewable online. You can register from your wish list activity by activity when Registration starts. You can only organize your wish list as you create it.
You can only organize your wish list as you create it. You can’t change the order of the items in your wish list once it’s been created - you can only remove activities and add new ones.
Create your list in reverse order of importance, with your least desired activity first. This will put it at the bottom of the wish list. Add your most desired activity last. This will put it at the top of your Wish list.
Activities will remain on your Wish List after you enroll until the activity ends or is cancelled.
To remove activities from your Wish List, deselect the full heart . You can remove past activities on your wish list by selecting Remove all closed activities.
There are thousands of activities available across the City of Toronto.
If you have selected your preferred recreation centres, only the available programs at the selected centres will show up in the results
Searching with an activity name in the search bar will refine all the search terms related to that activity. Example: “swim, or swimming”. Only use one activity name at a time.
Use the Activity filter to view the available activities within that activity category. Example: “Swim – Youth Ultra Swim 1-3”.
Clear your search term if you are receiving “No Results” or if you want to search for new activities.
Registering online is the fastest and easiest way to register for programs. If you need internet access, select City locations offer free Wi-Fi that you can use with a personal device.
On the first day of registration, sign in early to search for activities before registration starts.
*You might be placed in a temporary queue and shown your estimated wait time. Do not refresh or use the back/forward buttons in your browser on desktop or mobile during this period. You will only have to queue once per sign-in.
You can pay for services on the registration and booking system using a credit card, Visa Debit, Debit MasterCard or an advanced account credit.
Saving a credit card on your account will help to speed up your checkout time since you will only have to enter the saved card’s three-digit CVV/CVC number to make a payment.
You can also choose to add a new credit card at checkout if you don’t want to use the one(s) saved on your account.
Don’t have a credit card? Visit a Community Recreation Centre or Civic Centre to add prepaid credit (from $10 to $1,000) to your account with cash or debit card. We recommend doing this at least one day before making a payment online or over the phone.
Adult family members on your family account will be able to use your Prepaid Credit to pay online but they will need to enter the prepaid credit number from the receipt received when the prepaid credit was made at checkout. Pre-paid credit can also be used over the phone.
Welcome Policy is financial assistance to help Toronto residents with the cost of recreation activities. You can use Welcome Policy to pay for activities and buy memberships
You can view :
Be sure to sign in before the registration start day to review your Welcome Policy subsidy balance.
You can use Welcome Policy subsidy to cover the full or a partial amount of the activity or membership fee.
Withdrawing or transferring will return the subsidy amount to your Welcome Policy balance.
If at any time during the transaction you see the label Incomplete on an item in the cart, you will need to:
An activity will be marked full when all available spaces are taken.
You will be contacted by staff if a space opens in the activity. Adding to a Wish List or waitlist does not guarantee enrollment.
If you can’t go, let us know so the spot can be offered to someone else! You can withdraw from an activity online before it starts.
An administration fee will be charged per person, per activity for all withdrawals, except for activities at Free Centres or activities paid for with Welcome Policy.
Refunding to a credit card is only available online if the payment was made with a credit card or if the payment was split between a credit card and a subsidy on the account.
The credit card used for payment will show as xxx followed by the last four digits of the credit card. Example: xxx5005
When Account is selected, the activity fee will be credited to your account. Use that credit to pay for other activities.
Only the original payer can use a credit to pay for activities for everyone on the account. Other family or account members can’t use the credit.
If you wish to receive a refund instead of keeping a credit on account, contact Client Services to request a refund. If the credit card that you used for the original payment is saved on the account, the refund will go back to that card. If no credit card is saved, the refund will be issued by cheque and mailed to you.
You can only transfer online before the activity begins.
If you wish to receive a refund instead of keeping a credit on account, contact Client Services to request refund. If the credit card used for the original payment is saved on your account, the refund will go back to that card. If no credit card is saved, the refund will be issued by cheque and mailed to you.
If the new activity fee is less than the original activity fee, you will receive a credit on your account. If the new activity fee is more than the original activity fee, pay the difference at checkout.
Find a space to play, gather or celebrate using our online booking system. Some facilities are available year-round and others may be booked during certain seasons only.
Review and/or save your printable receipt. You will receive a receipt by email. Bookings are non-refundable.
You can buy FitnessTO, Drop-in Sport memberships and multi-visit passes online. Then, pick up the membership key tag at your Community Recreation Centre.
Your membership will start on the date of purchase.
If you already have a key tag, staff at the community centre can help you activate your membership on your key tag. Please schedule extra time on your first visit to receive or activate your key tag. Memberships start on the date you buy it, not the date you activate it.