As part of the City’s COVID-19 response, Recreation Customer Service counters at City Hall, Etobicoke Civic Centre, North York Civic Centre and Scarborough Civic Centre remain closed and will reopen on August 9, 2021. Hours will vary by location.

Stay up-to-date on all changes to City services by visiting COVID-19: Changes to City Services.

Programs fill up fast! Make sure you’re ready before registration begins:

  1. Get your family account and client numbers
    • your household has one family account number
    • each member of your household has a client number
  2. Make your program wishlist by searching the FUN Guide
  3. Find out when registration begins for your recreation centre

After registration begins, you can register for programs on eFun until all spots are filled.

After-school Recreation Care (ARC)

Registration for 2021/2022 After-school Recreation Care and the Community Leadership After-School Program starts on June 7, 2021, at 8 a.m. ARC families can contact with questions.


Summer CampTO registration starts on June 8, 2021, at 8 a.m.


ParkFitTO registration starts on June 8, 2021, at 8 a.m.


Set Up Your Account

You need a Family Number for your household and Client Numbers for members of your household before you register.

  • you only need one Family Number for your whole household
  • the contact for the Family Number will receive all communications for the account
  • each household member must have their own Client Number to register for recreation programs
  • a Client Number allows you to track transactions for each household member

There are four ways to get your account set-up and ready:

  1. Create an account online. Your new Family and Client number will be emailed to you. Remember to save your Family and Client number in a secure place
  2. Call 416-396-7378, option 1 to speak to a customer service representative
  3. Email the Family Account Form to Save the completed form. Please allow 5 business days to process
  4. Fax the Family Account Form to 416-392-1551

You do not need to be a Toronto resident to have an account. The following applies:

Toronto Residents

  • To be considered a Toronto resident, you must live in Toronto, or own a residential or business property in the City of Toronto
  • You may be asked to prove your residency by presenting, for example, a current utility bill, assessment notice or phone bill with your current address.  If proof of residency is not provided, the account will be subject to non-Toronto resident conditions and restrictions

Non-Toronto Residents

  • Non-Toronto residents are not able to make reservations for drop-in programs, and may not register for programs until 10 days after a registration period begins
  • Non-Toronto residents must pay additional fees for paid and free programs

Manage Your Account

Log into your account online to:

  • Update or add your email address
  • Access your receipts
    1. visit
    2. click on “Login”
    3. enter your Main Contact Client Number and Family PIN Number
    4. select My Account
    5. select Receipts Online
    6. view and print your recent receipts

Call customer service to:

  • Transfer from one program to another
  • Add a family member
  • Find a lost family or client number
  • Update your information
  • Unlock your account. Accounts will lock after the third attempt to log in.

If you don’t have a computer and/or printer, you can visit a community centre or civic centre to print out your receipt.

Step One: check out the FUN Guide

Visit the FUN Guide online or visit a community centre for printed copies. There is one printed FUN Guide book for each district:

  • Etobicoke York
  • North York
  • Toronto/East York and West Toronto/York
  • Scarborough

The online FUN Guide is used to search for programs and can’t be used to register for programs. Visit eFun to register and pay.

Step Two: find your programs

Search for and find your program(s). You can search by:

  • keyword (online only)
  • location
  • type

Step Three: make your wishlist

When you find a program you’re interested in, make note of its:

  • seven-digit barcode (e.g. 3189456)
  • participant age range (e.g. 13-18 years)
  • time range (e.g. 5:45 p.m. – 8:30 p.m.)
  • day of the week (e.g. Wednesday)
  • length (e.g. October 8, 2019, to December 3, 2019)
  • location (e.g. Centennial Park Arena)

Write these down on your wishlist, or use the online wishlist feature to create an electronic copy. Look for the heart () near the program’s location.

Have your wishlist next to you on registration day and make sure you have a few options in case your first choice fills up.

Duplicate Registrations

Community Recreation programs are very popular. To give the greatest access to as many people as possible, clients can’t register online for programs that overlap or occur at the same time.

You can use any one of these methods when registration begins at 8 a.m.


Visit This is the fastest and easiest way to register.

Payments accepted online:

  • Visa
  • Mastercard
  • American Express

Visa and Mastercard debit cards aren’t accepted at this time.

Tips for registering online:

  1. Your registration session will end after 5 minutes of inactivity. After that, you will need to log in again.
  2. Your registration is not complete by just adding your choices to the cart. You need to complete the checkout process to register – even if the program is free.
  3. Use site navigation buttons (for example, Click Here, Save and Go to My Cart, Check Out, etc.) Do not use browser navigation buttons (Back, Forward, Refresh). They open new pages and will cause your open session to end.

By Phone

On the day registration begins, you can call 416-396-7378 to register quickly by phone.

Payments accepted by phone:

  • Visa
  • Mastercard
  • American Express

Registration Support Locations

In-person registration is only available on June 8, 2021, from 8 a.m. to noon.


Select locations are open for in-person registration support from 8 a.m. until noon on registration days.

Health checks will be performed before customers may enter the facility.

We ask that where possible, customers bring their own devices (smartphones, tablets or laptops) to register. Wifi is available on site, no data plans are required. Staff will assist customers with navigating the registration process.

Customers without their own devices may have staff register them.

Non-Credit Card Payment Options

For customers wishing to pay by cash or debit, you may visit any community centre location prior to registration to add a credit to your account. Please contact your local community centre for hours of operation.

Civic Centres are not open at this time.

Partial Payments

If a program costs more than $100, payment can be paid in two installments. 50 per cent must be paid at the time of registration and the rest must be paid five weeks before the last day of the program.

Visitors/Non Residents

People who live in the city or own a residential or business property get first priority for recreation programs.

Visitors and non-Toronto residents are welcome to register for programs with the following additional fees:

  • $47 added on top of each program fee
  • $96 for each free program

Fees effective January 1, 2021

Registration Security

The registration system is thoroughly tested and uses encryption similar to e-commerce and banking transactions. Look for the ‘padlock’ symbol at the bottom of the page on ‘My Cart’ and ‘My Account’. This means the data is secure.


If you have been placed on a waitlist for a program, a recreation staff member will contact you if a spot becomes available.

Transfer to Another Program

You can transfer to another program, if there is space available, up to the third class of a program. A $12 administration fee will be charged.

Transfer by:

  • Calling customer service or
  • Visiting a community centre/civic centre in-person or
  • Filling out the Transfer, Withdraw & Refund Request form and sending it by:
    • email to or
    • fax to 416-392-1551 or
    • mail to
      Customer Service Section, Registration and Permits,
      Toronto City Hall, 100 Queen Street, West, 1st floor,
      Toronto, ON M5H 2N2.

Withdrawals and Refunds

You can withdraw or request a refund up to the third class of a program. A $12 administration fee will be charged.

Withdraw or get a refund by:

  • Calling customer service or
  • Visiting a community centre or civic centre in-person or
  • Filling out the Transfer, Withdraw & Refund Request form and sending it by:
    • email to or
    • fax to 416-392-1551 or
    • mail to
      Customer Service Section, Registration and Permits,
      Toronto City Hall, 100 Queen Street, West, 1st floor,
      Toronto, ON M5H 2N2

Refunds to a credit card might not be processed automatically due to credit card security standards. In these cases, the primary contact for the Family Account will receive instructions to complete the refund process.

Welcome Policy approved accounts will have a subsidy reapplied.

Swim Leadership Programs: withdrawals requested less than 10 days from the course start date will only receive a 50 per cent refund. Refunds will not be provided for missed classes or programs where 100 per cent attendance and active participation are mandatory.

Online withdrawals are only available for reserved activities and not registered programs.

Cancelled Classes

If a class is cancelled due to circumstances such as weather emergencies or power failures, every effort will be made to add a make-up class. If an additional class cannot be provided, a credit will be applied to participants’ accounts.

Please Read Carefully

I recognize that my participation in the program/activity for which I register may include a risk to my health or a risk of injury. I hereby willingly assume such health risk or risk of injury for myself or for the person(s) for whom I am in law responsible, and I assume full responsibility before, during and after my/their participation in the program/activity. In consideration of the acceptance of my application and the permission to participate in the program/activity, I, for myself, my heirs, executors, administrators, successors and assigns HEREBY RELEASE, WAIVE, AND FOREVER DISCHARGE the City of Toronto, all other organizations, associations and companies associated with any of the programs offered by the City of Toronto, and all their respective employees, agents, contractors, consultants, representatives, elected and appointed officials, successors and assigns (all of whom are called the “City Indemnitees”) OF AND FROM ALL claims, demands, losses, damages, costs, actions and other proceedings whatsoever, whether in law, statute or equity, in respect of death, injury, loss or damage to me or my property, howsoever caused, except to the extent caused by or attributable to the negligent or intentional acts of the City Indemnitees, arising or to arise by reason of my participation in the program or any of its associated activities.

By using telephone operator-assisted, Toronto FUN Online or in-person registration I acknowledge that I have read, that I understand and that I agree with this waiver.