Clients may experience slower than normal processing times when using the eFun registration system. We appreciate your patience while we work on correcting this issue.

Some recreation programs require proof of full vaccination in order to participate. Find out who this affects and what is required on COVID-19: Proof of Vaccination.

Stay up-to-date on all changes to City services.

Programs fill up fast! On this page, you can find out when you can register for recreation programs, how to get your account ready, how to search for programs and how to register for them.

Registration for fall recreation programs and December holiday camps starts at 7 a.m. on:

Find out which district your facility is in.

We do our best to be respectful and mindful of religious and cultural observances when selecting our program registration dates so that they are accessible to all residents and program participants. If a registration date conflicts with a religious or cultural observance that would prevent you from accessing the registration, please contact the Recreation Customer Service Call Centre by 4pm on Monday, September 27.

Non-Toronto residents can register 10 days after registration starts.

Registration for virtual recreation starts on September 28, 2021.

Set Up Your Account

Before you can register, you need a Family Number for your household and Client Numbers for members of your household.

  • You only need one Family Number for your whole household
  • The contact for the Family Number will receive all communications for the account
  • Every household member must have their own Client Number to register for recreation programs
  • A Client Number makes it easy to track transactions for each household member

There are four ways to get your account set-up and ready:

  1. Create an account online. Your new Family and Client number will be emailed to you. Remember to save your Family and Client number in a secure place
  2. Call 416-396-7378, option 1 to speak to a customer service representative
  3. Email the Family Account Form to pfrcustomerservice@toronto.ca. Save the completed form. Please allow 5 business days to process
  4. Fax the Family Account Form to 416-392-1551

Retrieving Family and Client Numbers

Visit eFun and select “Log in” from the top menu. A pop-up window will open. Select “Forgot Login?” on the right-hand side and enter your email address associated with your account. Your Client and Family Number will be emailed to you. Call Client Services at 416-396-7378 for assistance.

Toronto Residents

  • To be considered a Toronto resident, you must live in Toronto or own a residential or business property in the City of Toronto
  • You may be asked to prove your residency by presenting, for example, a current utility bill, assessment notice or phone bill with your current address. If proof of residency is not provided, the account will be subject to non-Toronto resident conditions and restrictions

You do not need to be a Toronto resident to have an account. The following applies:

Non-Toronto Residents

  • Non-Toronto residents are not able to make reservations for drop-in programs, and may not register for programs until 10 days after a registration period begins
  • Non-Toronto residents must pay additional fees for paid and free programs

Manage Your Account

Log into your account online to:

  • Update or add your email address
  • Access your receipts
    1. Visit eFun
    2. Go to and select “Login”
    3. Enter your Main Contact Client Number and Family PIN Number
    4. Select My Account
    5. Select Receipts Online
    6. View and print your recent receipts

Call Client Services at 416-396-7378 to:

  • Transfer from one program to another
  • Add a family member
  • Find a lost family or client number
  • Update your information
  • Unlock your account. Accounts will lock after the third attempt to log in.

If you don’t have a computer and/or printer, you can visit a community centre or civic centre to print out your receipt.

The FUN Guide is an online directory of our Recreation programs. It allows you to filter thousands of programs and create a wish list of specific programs and sessions that work for you. It cannot be used to register for programs.

Make Your Wish List

When you find a program you’re interested in, select the heart icon to add it to “My Wish List.” To remove a program from your wish list, deselect the heart. Once you have completed your wish list, you can save it electronically or print it.

If you want to manually make your own wish list, make note of the following information for each program:

  • Seven-digit barcode (e.g. 3189456)
  • Participant age range (e.g. 13-18 years)
  • Time range (e.g. 5:45 p.m. – 8:30 p.m.)
  • Day of the week (e.g. Wednesday)
  • Length (e.g. October 8, 2019, to December 3, 2019)
  • Location (e.g. Centennial Park Arena)

After registration begins, you can register for programs on eFun. Have your wish list next to you and have a few options in case your first choice is full.

Duplicate Registrations

Community Recreation programs are very popular. To give the greatest access to as many people as possible, clients cannot register online for programs that overlap or occur at the same time.

There are many ways to register for programs once registration opens.

Online

Visit eFun. This is the fastest and easiest way to register.

Log in

On the top right corner, select “Log in”. A pop-up box will appear. Enter your Client Number and Family Number and select “Log in”.

Find a program

On the welcome page, scroll down to “Register for a Program” and the “Find a Program using Barcode” box. Enter the seven-digit barcode for a specific program. If you do not have a barcode, select “Find Programs”. Using the Program List on the left sidebar, select the category you are looking for. A list of programs will appear. Select the program you are looking for.

Add to cart

Once you have selected a program, select “Add to Cart”.

Check out

Payments accepted online:

  • Visa
  • Mastercard
  • American Express

Visa and Mastercard debit cards aren’t accepted at this time.

Tips for registering online:

  1. Your registration session will end after five minutes of inactivity. After that, you will need to log in again.
  2. Your registration is not complete by just adding your choices to the cart. You need to complete the checkout process to register – even if the program is free.
  3. Use site navigation buttons (for example, Click Here, Save and Go to My Cart, Check Out, etc.) Do not use browser navigation buttons (Back, Forward, Refresh). They open new pages and will cause your open session to end.

By Phone

Call 416-396-7378 during extended hours:

  • September 24, 8 a.m. to 8 p.m.
  • September 25 (registration day), 7 a.m. to 4 p.m.
  • September 27, 8 a.m. to 8 p.m.
  • September 28, (registration day), 7 a.m. to 5 p.m.

In-person

In-person registration is available at select locations from 7 a.m. until noon on registration days.

Saturday, September 25, 2021

Tuesday, September 28, 2021

Health checks will be performed before you enter the facility.

We ask that, where possible, you bring your own device (smartphone, tablet or laptop) to register. Wifi is available on site and no data plans are required. Staff will assist you with navigating the registration process.

If you do not own a device, staff will register on your behalf using a City device.

Non-Credit Card Payment Options

For customers wishing to pay by cash or debit, you may visit any community centre location prior to registration to add a credit to your account. Please contact your local community centre for hours of operation.

Partial Payments

If a program costs more than $100, payment can be paid in two installments. 50 per cent must be paid at the time of registration and the rest must be paid five weeks before the last day of the program.

Visitors/Non Residents

People who live in the city or own a residential or business property get first priority for recreation programs.

Visitors and non-Toronto residents are welcome to register for programs with the following additional fees:

  • $47 added on top of each program fee
  • $96 for each free program

Fees are effective January 1, 2021.

Registration Security

The registration system is thoroughly tested and uses encryption similar to e-commerce and banking transactions. Look for the padlock symbol at the bottom of the My Cart and My Account pages. This means the data is secure.

Waitlists

If you have been placed on a waitlist for a program, a recreation staff member will contact you if a spot becomes available.

Transfer to Another Program

You can transfer to another program, if there is space available, up to the third class of a program. A $12 administration fee will be charged.

Transfer by:

  • Calling customer service or
  • Visiting a community centre/civic centre in-person or
  • Filling out the Transfer, Withdraw & Refund Request form and sending it by:
    • email to pfrcustomerservice@toronto.ca or
    • fax to 416-392-1551 or
    • mail to
      Customer Service Section, Registration and Permits,
      Toronto City Hall, 100 Queen Street, West, 1st floor,
      Toronto, ON M5H 2N2.

Withdrawals and Refunds

You can withdraw or request a refund up to the third class of a program. A $12 administration fee will be charged.

Withdraw or get a refund by:

  • Calling customer service or
  • Visiting a community centre or civic centre in-person or
  • Filling out the Transfer, Withdraw & Refund Request form and sending it by:
    • email to pfrcustomerservice@toronto.ca or
    • fax to 416-392-1551 or
    • mail to
      Customer Service Section, Registration and Permits,
      Toronto City Hall, 100 Queen Street, West, 1st floor,
      Toronto, ON M5H 2N2

Refunds to a credit card might not be processed automatically due to credit card security standards. In these cases, the primary contact for the Family Account will receive instructions to complete the refund process.

Welcome Policy approved accounts will have a subsidy reapplied.

Swim Leadership Programs

Withdrawals requested less than 10 days from the course start date will only receive a 50 per cent refund. Refunds will not be provided for missed classes or programs where 100 per cent attendance and active participation are mandatory.

Online withdrawals

Online withdrawals are only available for reserved activities and not registered programs.

Cancelled Classes

If a class is cancelled due to circumstances such as weather emergencies or power failures, every effort will be made to add a make-up class. If an additional class cannot be provided, a credit will be applied to participants’ accounts.

Please Read Carefully

I recognize that my participation in the program/activity for which I register may include a risk to my health or a risk of injury. I hereby willingly assume such health risk or risk of injury for myself or for the person(s) for whom I am in law responsible, and I assume full responsibility before, during and after my/their participation in the program/activity. In consideration of the acceptance of my application and the permission to participate in the program/activity, I, for myself, my heirs, executors, administrators, successors and assigns HEREBY RELEASE, WAIVE, AND FOREVER DISCHARGE the City of Toronto, all other organizations, associations and companies associated with any of the programs offered by the City of Toronto, and all their respective employees, agents, contractors, consultants, representatives, elected and appointed officials, successors and assigns (all of whom are called the “City Indemnitees”) OF AND FROM ALL claims, demands, losses, damages, costs, actions and other proceedings whatsoever, whether in law, statute or equity, in respect of death, injury, loss or damage to me or my property, howsoever caused, except to the extent caused by or attributable to the negligent or intentional acts of the City Indemnitees, arising or to arise by reason of my participation in the program or any of its associated activities.

By using telephone operator-assisted, Toronto FUN Online or in-person registration I acknowledge that I have read, that I understand and that I agree with this waiver.