Under current provincial lockdown measures to reduce the spread of COVID-19, indoor recreation facilities are closed. Staff will contact program participants to advise of impacts and cancellations. There is a 10-person limit for outdoor classes, sports and amenities.
To prevent the further spread of COVID-19, the City of Toronto is cancelling all planned 2020 holiday CampTO camps, December Learn-to-Skate and 2021 Instructional Ski programs.
Stay up-to-date on all changes to City services by visiting COVID-19: Changes to City Services.
Programs fill up fast! Make sure you’re ready before registration begins:
After registration begins, you can register for programs on eFun until all spots are filled.
Registration for 2020/2021 After-school Recreation Care and Community Leadership After-School Program started on August 24. ARC families can contact email@example.com with questions.
Holiday CampTO camps, December Learn-to-Skate and 2021 Instructional Ski programs are cancelled to prevent the further spread of COVID-19.
You need a Family Number for your household and Client Numbers for members of your household before you register.
There are three ways to get your account set-up and ready:
Log into your account online to:
Call customer service to:
If you don’t have a computer and/or printer, you can visit a community centre or civic centre to print out your receipt.
Visit the FUN Guide online or visit a community centre for printed copies. There is one printed FUN Guide book for each district:
The online FUN Guide is used to search for programs and can’t be used to register for programs. Visit eFun to register and pay.
Search for and find your program(s). You can search by:
When you find a program you’re interested in, make note of its:
Write these down on your wishlist, or use the online wishlist feature to create an electronic copy. Look for the heart () near the program’s location.
Have your wishlist next to you on registration day and make sure you have a few options in case your first choice fills up.
Community Recreation programs are very popular. To give the greatest access to as many people as possible, clients can’t register online for programs that overlap or occur at the same time.
You can use any one of these methods when registration begins at 7 a.m.
Visit efun.toronto.ca. This is the fastest and easiest way to register.
Payments accepted online:
Visa and Mastercard debit cards aren’t accepted at this time.
On the day registration begins, you can call 416-396-7378 to register quickly by phone.
Payments accepted by phone:
Select locations are open for in-person registration support from 6:30 a.m. until noon on the following days:
Health checks will be performed before customers may enter the facility.
We ask that where possible, customers bring their own devices (smartphones, tablets or laptops) to register. Wifi is available on site, no data plans are required. Staff will assist customers with navigating the registration process.
Customers without their own devices may have staff register them.
For customers wishing to pay by cash or debit, you may visit any community centre location prior to registration to add a credit to your account. Please contact your local community centre for hours of operation.
Civic Centres are not open at this time.
If a program costs more than $100, payment can be paid in two installments. 50 per cent must be paid at the time of registration and the rest must be paid five weeks before the last day of the program.
People who live in the city or own a residential or business property get first priority for recreation programs.
Visitors and non-residents are welcome to register for programs 10 days after the initial registration date, with the following fees:
Fees effective January 1, 2021
The registration system is thoroughly tested and uses encryption similar to e-commerce and banking transactions. Look for the ‘padlock’ symbol at the bottom of the page on ‘My Cart’ and ‘My Account’. This means the data is secure.
If you have been placed on a waitlist for a program, a recreation staff member will contact you if a spot becomes available.
You can transfer to another program, if there is space available, up to the third class of a program. A $12 administration fee will be charged.
You can withdraw or request a refund up to the third class of a program. A $12 administration fee will be charged.
Withdraw or get a refund by:
Refunds to a credit card might not be processed automatically due to credit card security standards. In these cases, the primary contact for the Family Account will receive instructions to complete the refund process.
Welcome Policy approved accounts will have a subsidy reapplied.
Swim Leadership Programs: withdrawals requested less than 10 days from the course start date will only receive a 50 per cent refund. Refunds will not be provided for missed classes or programs where 100 per cent attendance and active participation are mandatory.
If a class is cancelled due to circumstances such as weather emergencies or power failures, every effort will be made to add a make-up class. If an additional class cannot be provided, a credit will be applied to participants’ accounts.