Utility Account Lookup
Use the Utility Account Lookup to access your utility account details online including:
- Current status of your utility account
- Summary of the most recent utility bill issued, plus one prior bill
- Date and amount of the last payment received
- Link to MyWater Toronto for water consumption history
- sign up for eBilling through this platform
The Utility Account Lookup represents a summary of the utility account at the time of access, and may not reflect recent updates.
Services Available
Utility account customers can access various self-services and information:
- eBilling – Enrol in eBilling services to receive notification emails when your utility bills are issued and manage profile details all in one secure online location.
- PDF copies – Download and save a PDF copy of your utility bill and access up to two years of previous bills.
- Estimated bills – Under “Current Billing” section, water meter readings are identified as being “actual” or “estimated”.
How to Access Your Utility Account Details
Everything you need to access your utility account details through the Utility Account Lookup is available on your bill:
- AccountNumber
- Client Number
- Last name or business name
- Postal code of the mailing address
- Most recent payment method
Contact 311 if you do not have these details readily available, or if you require a copy of your utility bill.
Information from the Utility Account Lookup tool is not an official record and should only be used as a guideline.
If you are having difficulty accessing your utility account details, try the recommended tips to trouble-shoot the root of the problem.
MyWater Toronto
Use MyWater Toronto to access your water consumption details online including:
- Total and average water use by day, week, month or year in an easy-to-read graph or chart format. Data from previous years are also available.
- Indications of any sudden increase in water consumption that may suggest a possible water leak or change in water use habits
- Utility account information and billing details
How to Access MyWater Toronto
Everything you need to access your water consumption details through MyWater Toronto is available on your bill:
- AccountNumber
- Client Number
- Last name or business name
- Postal code of the mailing address
- Most recent payment method
Contact 311 if you do not have these details readily available, or if you require a copy of your utility bill.
