Union Station is Canada’s busiest, multi-modal passenger transportation hub, a designated national historic site and a significant part of Toronto’s history and identity. More than a quarter-million people use Union Station daily. The City led Union Station’s revitalization with three objectives: to improve the quality and capacity of pedestrian movement, to restore heritage elements and to transform the Station into a major destination for shopping, dining and visiting.
Customer service update
- Elevator Repair: Elevator 12, which connects the East Wing and Bay Promenade, is out of service for repair. Elevator 21, which is located behind Union Chicken on the upper level and beside Tim Horton’s in the Food Court can be used in the meantime.
- Station Stories: Union Station is approaching its 100th anniversary in 2027! Learn about the history of Union Station at the Station Stories exhibits in the VIA Concourse and West Wing, with exhibits arriving soon in the Great Hall and East Wing.
- Lost and Found: The Lost and Found office is located at Counter 6 in the York Concourse. It takes approximately five business days for a lost item to be brought to the office, and it is held for 30 calendar days.
- New Signage: To assist with navigation at Union Station, the production and installation of new wayfinding signage is now complete.
- Award-Winning Station: Union Station was the recipient of the 2024 Built Heritage Award for heritage planning & architecture, and a 2025 Toronto Urban Design Award recipient.
- Bay Street Bridge: Pedestrian access is now available between Union Station and CIBC Square.
- Enhancement: Metrolinx is actively upgrading their rail network through the Union Station Enhancement Project.
- Food and Beverage: You can now have the ultimate dining experience at Union Station, as we are home to a diverse selection of food and beverage offerings. Remember to bring your sweet tooth!
