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clear gif spacer clear gif spacer Frequently asked questions about . . . clear gif spacer
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Garbage and recycling

Question Where can I find information about the City's blue bin and garbage bin program?
Answer Information about the bin program can be found on our Solid Waste Management web pages. In particular, peruse through the Frequently Asked Questions for full details.

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Question When is my garbage/recycling/green bin collection day?
Answer Please refer to your garbage, recycling and green bin collection calendar to identify your garbage/recycling/green bin collection day. In addition to your collection schedule, the calendar also contains important information about recycling materials, special items for garbage, leaf/yard waste collection and household hazardous waste. To have a calendar mailed to you, please call 311 or request online. Collection calendar schedule summaries are also available on the website.

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Question My garbage was not picked up, who do I contact?
Answer Mistakes occur. If you followed all the correct procedures for setting out your garbage, please call 311 or visit toronto.ca/311 to report the missed pick-up.

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Question How do I get rid of large, bulky items?
Answer An oversize garbage item is anything that is too big to fit into the particular size Garbage Bin you selected, when the bin is empty. If the item's dimensions are too big to fit into your empty Garbage Bin, then you may place this oversize garbage item beside your Garbage Bin for free collection. Please leave a space of .5 metres (2 ft.) between your bin and the item to provide collection access.

What you can personally set out as oversize depends on the size of bin you use. For example: a suitcase may fit into a large Garbage Bin, and if it does, then the garbage collection fee applies. You may put the suitcase in your bin or put a yellow garbage bag tag on the suitcase and put it beside your bin for collection. If the suitcase won't fit into your bin, then it's qualifies as 'oversize' and when placed beside your Garbage Bin it will be collected for free. It may be picked up by the same truck as your bin or it may be a different truck, this will vary across the City.

There is no need to cut up or breakdown your oversize item because in the future the City expects to collect and divert this item for reuse, recycling or disassembly, to avoid sending it to landfill.

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Question Do I need a permit for a dumpster?
Answer You will need a Street Occupation Permit for demolition, renovation, or construction refuse materials if you will be placing your bin on an area beyond your property line (sidewalk, roadway or public lane). Contact 311 Toronto for information on contacting the Right of Way Management office for the area in question.

Phone within Toronto city limits: 311
Phone outside city limits: 416-392-CITY (2489)
TTY customers: 416-338-0TTY (0889)
Fax: 416-338-0685
E-mail: 311@toronto.ca

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Question How do I get rid of paint, oil, chemicals, batteries or propane?
Answer

Paints, pesticides, propane tanks, batteries, syringes, used motor oil, fluorescent tubes/compact bulbs and many cleaning products are just some examples of household hazardous waste. These items contain toxic ingredients and should be used and disposed of with caution. Do not place out for regular garbage pick-up. Do not pour motor oil, paints or solvents down your drain or into sewers. Take these items to your local Household Hazardous Waste Depot.

If you have more than 10 litres of household hazardous waste, you can call 311 or request online to make an appointment for Toxic Taxi pick-up from your home.

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Question Where do I find information about garbage collection and recycling for my apartment building?
Answer You can find information on the City's initiatives with respect to recycling and garbage collection for multi-unit (nine or more units) buildings on our website.

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Question I need a blue bin, a green bin and a garbage bin. Where can I get these?
Answer If there are no garbage and/or recycling bins at your home or the bins are not the appropriate size for your needs, you can call 311 or visit toronto.ca/311. You can pick up a green bin at one of our Container Pick-up Locations. If you bring in a broken green bin, it will be replaced for free.

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Question What do I do with my yard waste?
Answer The City does not collect grass clippings. The City does not collect yard waste set out in plastic bags. Approved containers include a reusable, rigid, open-top container (e.g. extra garbage can, bushel basket), kraft paper yard waste bag or City yard waste container. Brush and branches must be bundled. Here are some helpful reminders about what to do with your leaves and yard waste.

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Question Where can I get information on the City's Green Bin Composting Program?
Answer Toronto is going green. All single family households across Toronto have the opportunity to participate in the Green Bin Program. This program allows residents living in houses to put organics (fruit and vegetables scraps, paper towels, coffee grinds, etc.) out for separate collection along with garbage and recycling. By participating in the Green Bin Program, you are helping to divert organic materials from Michigan landfill and turn them into compost.

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