Kipling Acres

An important part of its northern Etobicoke community, Kipling Acres has 337 beds, is situated on 10 acres of beautiful property and features:

• all resident bedrooms have air conditioning
• a long tradition of providing quality care in a home-like environment
• culturally diverse residents and staff
• semi-private, private and basic accommodations
• each home area has a dining room, communication centre (nurses’ station), recreation room, conference room, living room, TV lounge, shower room and spa
• guest suite for palliative care
• dialysis room
• Gathering Place and Worship Centre
• Green roof, Gift Shop, Library, Salon, Rehabilitation Room and private dining room
• Outdoor courtyard, balconies and inter-generational garden
• community hub is home to the Adult Day Program, Kipling Early Learning & Child Care Centre and West Acres Senior Centre, which offers wellness and recreation programs for local community seniors.

Kipling Acres offers the following specialized services:

• Beaumond Heights Behavioural Support Unit is a short-term, 17-person unit designed for individuals diagnosed with dementia that have complex behavioural care needs
• Behavioural Support Programs
• Short-stay respite
• Adult Day Program

Behavioural Support Programs

As recognized leaders in behavioural support programs, we have a long history of demonstrated knowledge of dementia, delirium and mental health in the delivery of care.

Staff and medical professionals are knowledgeable in the most prevalent types and related causes of behavioural issues, understand disease processes, stages and progression, diagnostic and assessment process, cognitive or neurological symptoms, treatment interventions, appropriate communication to address resident needs, strategies to promote optimal quality of life and experience of the behaviour(s) from the perspective of the resident, family members and other partners in care.

Short-stay Respite

The short-stay admission program supports families seeking respite from the caregiver role for a period of up to 60 continuous days to a maximum of 90 days per year.

Our inter-professional care team includes doctors, nurses, physiotherapists, occupational therapists, rehabilitation assistants, dietitians, social workers and members of the spiritual and religious care community. They will work with you to make sure you get the services you need, when you need them. Quality health and person-centred care will be provided in your room to allow for privacy, rest and comfort. Your care needs will determine your length of stay. The annual, maximum stay time is 90 days.

Beaumond Heights BSU

• 17-person short-term unit located at Kipling Acres
• designed for individuals who have complex care needs like dementia that cannot be safely and effectively managed in other long-term resident home areas.

Goals of the Program

• to manage and stabilize the resident’s responsive behaviours within four to six months so they can transition into a regular long-term care setting
• to provide high-quality, resident-centred, treatment and care to individuals with complex behaviours resulting from cognitive conditions.

Model of Care

• BSU care team uses a person-centered approach, emphasizing relationships and emotional support for residents and their families
• team collaborates to provide integrated care across all disciplines
• residents and their decision makers are actively involved in planning, implementing and evaluating their care
• discharge planning begins early to ensure a smooth transition to a long-term care setting.

Beaumond Heights BSU Care Team

• dedicated interprofessional care team includes various health professionals such as registered nurses, personal support workers, social workers, recreation staff and a physician
• access to specialists including geriatric psychiatrists, a geriatrician and a neurologist.

Eligibility Criteria

Applicants must meet the following criteria:

• living in long-term care or have an active long-term care admission application with Ontario Health atHome
• be medically stable for a long-term care environment
• have age-related cognitive impairment and responsive behaviours with a primary diagnosis of dementia
• have stable and controlled mental health conditions
• require close observation and high needs interventions
• exhibit behaviours that cannot be managed in the current environment and require short-term specialized resources and treatment outside of those offered in a regular long-term care setting
• have a discharge plan to permanent destination identified.

Referrals and Admissions

1. All assessments, referrals and applications are completed through Ontario Health atHome in the region where the applicant resides.
2. Applications are reviewed and approved by Kipling Acres Admission Committee.
3. Kipling Acres works collaboratively with the Admission Committee and Ontario Health atHome Placement Coordinator to process applications in a timely manner.
4. Following the application approval, a pre-admission meeting is encouraged to discuss program criteria, resident centered goals and discharge plans prior to admission.

More Information

• email ltc-ka@toronto.ca
• speak to a long-term care placement coordinator.

Summary of Resident Responses

• 98 per cent of residents feel that personal belongings are treated with respect.
• 98 per cent of residents feel the home provides a homelike environment, which is clean.
• 96 per cent of residents feel their issues, concerns or requests for information are addressed.
• 95 per cent of residents feel they are able to communicate openly and freely regarding care and service needs.

Summary of Family Responses

• 97 per cent of families/caregivers feel the home provides a welcoming atmosphere where their family member feels safe and accepted.
• 95 per cent of families/caregivers feel the staff treat their family member with respect.
• 94 per cent of families/caregivers feel the home provides a homelike environment, which is clean.
• 93 per cent of families/caregivers would recommend this home to others.

Areas identified for additional improvements

• Responsive communications
• Variety and quality of activities
• Variety and quality of food
• Enjoyable mealtime experiences

For more detailed information, please email ltc-ka@toronto.ca.

Toronto Emergency Management leads and facilitates activities related to the City’s ability to mitigate, prepare for, respond to and recover from major emergencies.

We have incorporated the City’s Business Continuity Management and Toronto’s Emergency Plan into an Emergency Management Plan for the City’s directly operated long-term care homes.

Kipling Acres has a structured emergency management process of risk identification, mitigation, preparedness, response and recovery.

The scope of emergency management planning includes a variety of hazardous situations that may occur inside or outside of the long-term care home, such as:

• fire
• natural disaster
• biochemical and bomb threats
• chemical spills
• radiation exposure
• threats of personal violence
• power failure
• utilities and telecommunications failure

All staff members are trained to respond to these universal codes for emergencies:

• Code Red: Fire
• Code Black: Bomb Threat
• Code Yellow: Missing Resident
• Code Green: Evacuation
• Code Orange: External Disaster
• Code White: Violent Behaviour
• Code Blue: Cardiac Arrest
• Code Brown: Hazardous Spill
• Code Grey: Infrastructure Failure

In addition, we follow the Incident Management System (IMS) and have a robust Crisis/Disaster Communication Protocol.

For further information, please contact Ranjit Calay,  Administrator.

The Quality Improvement Initiative Report for 2026-27 has been developed as required by the Fixing Long-Term Care Act, 2021. As required by Ontario Health, Quality Improvement Plans (QIPs) for 2026-27 were submitted on April 1, 2026. The QIPs guide quality improvement work that improves resident care, safety and outcomes. The QIPs demonstrate our commitment to collaborate with residents, families, caregivers and external partners.

The 2026-27 QIPs, Progress Report and Narrative are available from the Administrator and are posted in each of the LTC homes.

Continuous Quality Improvement (CQI) Initiative Report

2026 Quality Improvement Initiatives and priorities are supported by effective partnerships, committee structures and evidence informed processes. To receive a complete copy of the report, email the Administrator.

Quality Improvement Leads

• Ranjit Calay, Administrator, is the designated Quality Improvement Lead and Chair of Site Continuous Quality Improvement (CQI) Committee.
• Elizabeth Juraschka is the Divisional Quality Improvement Advisor.

Priority Areas

Kipling Acres has identified these areas for improvement, developed in consultation with Residents’ Council, Family Council and aligned to Ontario Health priorities:

• Focus on improving resident outcomes by reducing Emergency Department visits, minimizing antipsychotic medication use, decreasing pressure ulcers and decreasing fall rates through targeted clinical interventions
• Advance staff development by ensuring all full-time staff and managers completed Equity, Diversity and Inclusion education and training
• Improve the dining experience

Policies, Procedures and Protocols that Guide Continuous Quality Improvement

Quality improvement policies have been established to guide quality improvement work and align with the Fixing Long-Term Care Act, 2021, Accreditation standards and required organizational practices, Ontario Health requirements and the Excellent Care for All Act, 2010.

Continuous Quality Improvement Priority Selection Process

Priorities are selected through analysis of:

• Performance data, audits, inspections, program evaluations
• Resident and Family “Your Opinion Counts” experience survey results
• Accreditation Canada and Ontario Health system level priorities

Opportunities for improvement are reviewed throughout the year by the Site CQI Committee, Residents’ Council and Family Council.

Monitoring and Measuring Progress

Kipling Acres actively monitors and measures progress on its quality improvement plan through a structured, data-driven approach. Performance indicators are aligned with key priorities such as resident safety, clinical outcomes, regulatory compliance and overall satisfaction.

Progress is tracked against defined benchmarks and provincial standards with results compiled into monthly/quarterly performance dashboards. These dashboards identify trends, highlight areas for improvement and inform action plans.

Leadership shares outcomes through various committees and communication strategies to enforce accountability and accelerate improvements ensuring that the quality improvement plan remains a living document that drives measurable sustainable enhancements in resident care and organizational performance.

Family and Resident “Your Opinion Counts” Experience Survey

The Your Opinion Counts (YOC) experience survey is administered annually to measure residents, and family experiences. The survey was administered in September, after consultation with the Residents’ Council and Family Council. Survey results were analyzed to inform areas for improvement. Kipling Acres has made every reasonable effort to act on the results of the survey and to improve the long-term care home and the care, services, programs and goods.

Resident, Family and Caregiver Your Opinion Counts Experience Survey requirements under the Fixing Long-Term Care Act, 2021

Kipling Acres Your Opinion Counts 2025 results

Communication Records

Adult Day Program

The on-site Adult Day Program provides an opportunity to take part in a variety of health promotion programs, and to develop new friendships and interests. Seniors enjoy a variety of recreational and therapeutic activities, along with lunch and snacks. This program provides much-needed respite for many family members and other caregivers who are coping with the stress of caring for people with Alzheimer disease and other cognitive or physical disabilities.

Families are an integral part in helping make the best decisions for their family member. We offer many opportunities for families to be involved:

• Resident care conferences
• Quality Improvement, Innovation and Risk Management Committee
• Family Council
• Satisfaction surveys
• Volunteer services.

• To complement the staff team, a large volunteer team is a treasured part of the Kipling Acres family. Volunteers provide a special brand of caring that keeps residents connected with the community
• An on-site child care centre offers residents a chance to share experiences with young children who live in the surrounding neighbourhood
• Alliances with the local community and cultural groups help us provide culturally appropriate care and services.