Lakeshore Lodge

CareTO is about:

• Person-Centred Care
• Innovative and Flexible Practices
• Participatory Engagement in Decision Making
• Building Nurturing Relationships
• Empowering Voices and Collaborative Teamwork

Lakeshore Lodge is investing in CareTO, as the pilot site for the City’s brand for long-term care culture change. Our goal is to improve the experiences of all those who live, work, and visit.

Opened in 1990, Lakeshore Lodge has 150 beds and features:

• All resident rooms are serviced with central air conditioning.
• A stunning view of Lake Ontario with open spaces, patios, benches and quiet places like the gazebo for strolling, sitting and enjoying the outdoors.
• We provide a caring and welcoming environment for all residents and their family members and friends, who are encouraged to actively participate in care and service planning.
• Secured unit caring for residents with exit seeking behaviours. This home area has access to 2nd floor garden terrace for residents and loved ones to enjoy the raised garden beds and view of Lake Ontario.
• Residents’ meals are provided on each unit and include a comprehensive food and nutrition services.  Menus are prepared to include in-season and locally grown fresh fruit and vegetables when possible.  A registered dietician is on staff to provide additional nutritional support to our residents.
• The inter-denominational Worship Centre is located on the main floor and is accessible to residents and families 7 days a week.
• The Auditorium is also located on the main floor for large programs and special events.
• A Nutrition Manager, in consultation with the care team, assures that nutritional needs and where possible, food preferences along with medical issues are understood and met. There are three main meals each day and snacks are throughout the day.

The City are recognized leaders in behavioural support programs with a long history of demonstrated knowledge of dementia, delirium and mental health in the delivery of care.

• Staff and medical professionals are knowledgeable in the most prevalent types and related causes of behavioural issues, understand disease processes, stages and progression, diagnostic and assessment process, cognitive or neurological symptoms, treatment interventions, appropriate communication to address resident needs, strategies to promote optimal quality of life and experience of the behaviour(s) from the perspective of the resident, family members and other partners in care.
• Staff are well-trained to provide excellent care for individuals requiring increasingly complex care that may include intravenous treatments, gastric feeding tubes, oxygen therapy and extensive wound care management.
• In December 2019, City Council approved the development of a made-in-Toronto emotion-centred approach to care that will focus on care relationships and emotional connections within a more collaborative living and learning environment for residents, staff and families. Lakeshore Lodge is the pilot site for implementation of the approach that includes enhanced and ongoing staff education, with the goal of continuous quality improvement.

Services for residents include:

• Art and Music Programs
• Behaviour Support Team
• Complementary Care
• Dementia Care
• End of Life Care
• Hairdressing and Barber Services
• Housekeeping and Building Services
• Occupational Therapy
• Physiotherapy
• Recreation
• Registered Dietician
• Rehabilitation
• Social Work
• Spiritual and Religious Care
• Volunteer Services

Summary of Resident Responses

• 97 per cent of residents feel that personal belongings are treated with respect.
• 97 per cent of residents feel that personal laundry meets their needs.
• 97 per cent of residents feel that staff treat them with respect.
• 97 per cent of residents feel the home provides a homelike environment, which is clean.

Summary of Family Responses

• 88 per cent of families/caregivers feel their issues, concerns or requests for information are addressed.
• 87 per cent of families/caregivers feel the home provides a welcoming atmosphere where their family member feels safe and accepted.
• 87 per cent of families/caregivers are satisfied with the quality of the care and service.
• 87 per cent of families/caregivers feel they are able to communicate openly.

We will continue to improve

• Enjoyable mealtime experiences
• Quality of laundry service
• Providing quality care and services
• Responsive and respectful communications

For more detailed information, please email: ltc-ll@toronto.ca.

Toronto Emergency Management (OEM) leads and facilitates activities related to the City’s ability to mitigate, prepare for, respond to and recover from major emergencies.

We have incorporated the City’s Business Continuity Management and Toronto’s Emergency Plan into an Emergency Management Plan for the City’s directly operated long-term care homes.

Lakeshore Lodge has a structured emergency management process of risk identification, mitigation, preparedness, response and recovery.

The scope of emergency management planning includes a variety of hazardous situations that may occur inside or outside of the long-term care home, such as:

• fire
• natural disaster
• biochemical and bomb threats
• chemical spills
• radiation exposure
• threats of personal violence
• power failure
• utilities and telecommunications failure

All staff members are trained to respond to these universal codes for emergencies:

• Code Red: Fire
• Code Black: Bomb Threat
• Code Yellow: Missing Resident
• Code Green: Evacuation
• Code Orange: External Disaster
• Code White: Violent Behaviour
• Code Blue: Cardiac Arrest
• Code Brown: Hazardous Spill
• Code Grey: Infrastructure Failure

In addition, we follow the Incident Management System (IMS) and have a robust Crisis/Disaster Communication Protocol.

For further information, please contact Jahmelia Allen, Administrator.

The Quality Improvement Initiative Report for 2026-27 has been developed as required by the Fixing Long-Term Care Act, 2021. As required by Ontario Health, Quality Improvement Plans (QIPs) for 2026-27 were submitted on April 1, 2026. The QIPs guide quality improvement work that improves resident care, safety and outcomes. The QIPs demonstrate our commitment to collaborate with residents, families, caregivers and external partners.

The 2026-27 QIPs, Progress Report and Narrative are available from the Administrator and are posted in each of the LTC homes.

Continuous Quality Improvement (CQI) Initiative Report

2026 Quality Improvement Initiatives and priorities are supported by effective partnerships, committee structures and evidence informed processes. To receive a complete copy of the report, email the Administrator.

Quality Improvement Leads

• Jahmelia Allen, Administrator, is the designated Quality Improvement Lead and Chair of Site Continuous Quality Improvement (CQI) Committee.
• Elizabeth Juraschka is the Divisional Quality Improvement Advisor.

Priority Areas

Lakeshore Lodge has identified these areas for improvement, developed in consultation with Residents’ Council, Family Council and aligned to Ontario Health priorities:

• Focus on improving resident outcomes by reducing Emergency Department visits, minimizing antipsychotic medication use and decreasing fall rates through targeted clinical interventions
• Advance staff development by ensuring all full-time staff and managers completed Equity, Diversity and Inclusion education and training
• Enhance the resident experience by expanding evening activities and programming
• Improve the dining experience by reducing tray service
• Reduce misplaced personal laundry and belongings

Policies, Procedures and Protocols that Guide Continuous Quality Improvement

Quality improvement policies have been established to guide quality improvement work and align with the Fixing Long-Term Care Act, 2021, Accreditation standards and required organizational practices, Ontario Health requirements and the Excellent Care for All Act, 2010.

Continuous Quality Improvement Priority Selection Process

Priorities are selected through analysis of:

• Performance data, audits, inspections, program evaluations
• Resident and Family “Your Opinion Counts” experience survey results
• Accreditation Canada and Ontario Health system level priorities

Opportunities for improvement are reviewed throughout the year by the Site CQI Committee, Residents’ Council and Family Council.

Monitoring and Measuring Progress

Lakeshore Lodge actively monitors and measures progress on its quality improvement plan through a structured, data-driven approach. Performance indicators are aligned with key priorities such as resident safety, clinical outcomes, regulatory compliance and overall satisfaction.

Progress is tracked against defined benchmarks and provincial standards with results compiled into monthly/quarterly performance dashboards. These dashboards identify trends, highlight areas for improvement and inform action plans.

Leadership shares outcomes through various committees and communication strategies to enforce accountability and accelerate improvements ensuring that the quality improvement plan remains a living document that drives measurable sustainable enhancements in resident care and organizational performance.

Family and Resident “Your Opinion Counts” Experience Survey

The Your Opinion Counts (YOC) experience survey is administered annually to measure residents, and family experiences. The survey was administered in September, after consultation with the Residents’ Council and Family Council. Survey results were analyzed to inform areas for improvement. Lakeshore Lodge has made every reasonable effort to act on the results of the survey and to improve the long-term care home and the care, services, programs and goods.

Resident, Family and Caregiver Your Opinion Counts Experience Survey requirements under the Fixing Long-Term Care Act, 2021

Lakeshore Lodge Your Opinion Counts 2025 results

Communication Records

Families are an integral part in helping make the best decisions for their family member. We offer many opportunities for families to be involved:

• Resident care conferences
• Quality Improvement, Innovation and Risk Management Committee
• Family Council
• Satisfaction surveys
• Volunteer services.

• Support from the Regional Psychogeriatric Consultant
• Residents are able to access on-site dental, hearing, eye and foot care from our contracted service providers
• The St. John Ambulance Therapy Dog program holds its west Toronto training evaluations at Lakeshore Lodge to the benefit of residents who enjoy visits from four-legged furry friend
• Lakeshore Lodge is fortunate to be surrounded by Humber College – Lakeshore Campus as well as elementary schools and high schools. We continue to build on our partnerships with these educational institutions to offer placement and volunteer opportunities within the home.