Broken meter, time ran out?? It’s easy to dispute your parking ticket if you have a valid receipt.

The City has introduced a new parking ticket dispute process that will help streamline parking ticket disputes for parking meter and/or pay-and-display machine offences.

Motorists who have been issued tickets for parking meter/pay-and display offences and who meet the cancellation criteria set out in the Parking Ticket Cancellation Guidelines may submit their ticket by fax or e-mail, together with any supporting documentation (e.g., a valid pay-and-display receipt), to request that their ticket be cancelled. This includes tickets that have been issued as a result of a broken or out of service pay-and-display machine or parking meter, pay-and-display receipts that have not been displayed properly, or pay-and-display receipts that were printed incorrectly.

The new system is timely and effective and it will allow the City to deal with disputes instead of the provincial courts. This is a service enhancement that will benefit approximately 40,000 ticket holders per year.

How it works:

1. Download a copy of the Dispute Application Form or visit any of the First Appearance Parking Ticket Counters.
   
   
2. Complete the form and include any relevant information or supporting documentation to support your claim.
   
   
3. Submit the form and the proof by e-mail at parkingmeters@toronto.ca or by fax at 416-696-3652.
   
   
4. After we receive the fax/email/mail, we will conduct the investigation and advise the sender/registered owner of the results of the investigation either by mail/phone or email.