Disputing your parking ticket
Where the process starts
The back of your Parking Infraction Notice or Notice of Impending Conviction advises you of a third option for dealing with your tag - the dispute process. Within the time specified, you or your agent must bring the notice personally to one of the four following locations:
Parking Tag Operations - Central
Metro Hall, 3rd Floor
55 John Street (John south of King)
Toronto, Ontario
Hours of operation:
Monday to Friday: 8:30 a.m. - 4:30 p.m.
NEW to this location:
Customer Service Numbering System at Metro Hall |
All customers visiting the Metro Hall Parking Ticket counter to pay or dispute a parking ticket will no longer have to wait in a long line up for service.
Customers will now take a number, have a seat in the new waiting area and wait for their number to be called for service. Disputing a ticket? A new booth gives customers a space to fill out a "dispute" form before seeing a customer service agent.
This new process will help to reduce wait times and ensure each customer's transaction is efficient and confidential. |
Parking Tag Operations - East
1530 Markham Road, Main Floor
Scarborough, Ontario
Hours of operation:
Monday to Friday: 8:30 a.m. - 4:30 p.m.
Parking Tag Operations - West
York Civic Centre, Main Floor
2700 Eglinton Avenue West
York, Ontario
Hours of operation:
Monday to Friday: 8:30 a.m. - 4:30 pm
Parking Tag Operations - North
North York Civic Centre, Ground Floor
5100 Yonge Street
North York, Ontario
Hours of operation:
Monday to Friday: 8:30 a.m. - 4:30 pm
Note: All four sites are wheelchair accessible.
Closed on statutory and civic holidays.
Note: Persons with disabilities who live more than 100 kilometres from the City of Toronto, whose vehicle was stolen or who are holders of valid permits for parking in designated parking spot may call 416-397-TAGS (8247) during regular office hours, Monday to Friday, 8:30 a.m. to 4:30 p.m., for assistance in dealing with a parking infraction notice. TTY users may call 416-392-0719. This is also the number to call for any enquiry relating to parking tickets. Do not take the notice to a Toronto police station.
Discuss concerns
You may discuss your concern regarding the issuance of the ticket with a counter staff
member, who has the authority to:
- initiate a further investigation
- provide more information regarding the infraction or bylaw
- withdraw the charge under certain circumstances.
Request a trial
If your concern/dispute cannot be resolved at this point, you may request a trial by
completing a Notice of Intention to Appear in Court and filing this document with the
counter clerk. You cannot set a trial date by mail.
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