Frequently asked questions

• What is TripInfo?
• How do I use TripInfo?
• What if I want to hear information that was not offered?
• How can I get to the information I want faster?

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What is TripInfo?
TripInfo (416-599-9090) is Toronto's traveller information phone line providing live traffic information for City's Expressways and a major arterial route including Don Valley Parkway, Gardiner Expressway Allen Road, and Lake Shore Boulevard. The system also provides scheduled road closure information for City's Expressways and other major arterial routes within the City of Toronto and for Ontario Ministry of Transportation highways.

TripInfo makes it easy to access the information you need! You can simply say the road name or the three digit program code. The system will direct you to where you are interested.

How do I use TripInfo?
TripInfo is controlled by your voice or by using the touchtone keypad of your telephone. TripInfo will prompt you to make decisions concerning the information you want, and you can just say (speak) the choice you are interested in hearing.

If you want to use your telephone keypad, or if the system is having difficulty understanding your selections, it is possible to switch from 'voice instructions' to 'keypad instructions'. Just press 9 on your keypad at any time, and the voice command feature will be turned-off. By pressing 9 again, the voice command feature will resume.

What if I want to hear information that was not offered?
TripInfo offers a number of 'Action Words' that help callers to move around in the system. If at any time you want to hear information that wasn't offered, hear a menu of choices again, or exit the system, the caller has the following choices by saying corresponding words:

How can I get to the information I want faster?
There are a number of 'shortcuts' you can use at any point in the TripInfo menu. At any time, you can say one of the following shortcuts, and the system will take you to that information:

Also, all programs can be accessed by pressing the # key followed by the program's three digit code. Following are the three digit codes for several Tripinfo programs: