MyToronto Pay - pay parking violations - utility bills - property tax

MyTorontoPay

MyToronto Pay is a new service from the City of Toronto which allows you to pay your current property tax bill, utility bill, and parking violation payments, you may also sign up for eBilling through this platform to receive notifications for upcoming bills. You can also save your payment information to use across all the services offered, with more services being added. 

How to use MyToronto Pay

  • create your MyToronto profile
  • save your preferred payment methods and connect your properties
  • view amount owing and transaction history
  • schedule payments and sign up for eBilling to be reminded of bills
  • once your transaction is completed, the payment is applied instantly to your bill

Payment options & Fees

There is no fee for payments using Electronic Funds Transfer (EFT) from your bank. This is not to be confused with Interac e-Transfers, which are not offered. For credit card and debit card payments, an industry processing fee is charged and collected by PayIt. Previously, the City of Toronto paid the industry processing fees for parking violations; this is no longer the case, and the fees as outlined below apply to parking violations. The City of Toronto does neither collect nor receive the processing fee. Banking transactions and/or credit card fees are still applicable.
  • Electronic Funds Transfer (EFT) 
    • There is no industry processing fee to make an electronic payment directly from a chequing or savings account.
  • Credit Card
    • Payment with Mastercard, Visa or American Express credit card will incur an industry processing fee of 2.35 per cent of the payment amount. 
  • Debit Card
    • Using a Mastercard, Visa or American Express debit cards will incur an industry processing fee of 1.50 per cent of the payment amount.


Pre-Authorized Tax Payment Feature

Signing up online for pre-authorized tax payments (PTP) is quick and easy. You can enrol one or more property tax accounts by following these steps:
1.    Sign in or create an account on MyToronto Pay.
2.    Connect a property tax account using your property tax bill information.
3.    Choose “Manage Pre-Authorized Payments” from the Property Tax page.
4.    Enter payment information (bank account, credit card or debit card).
5.    Receive confirmation by email immediately

Note: There is no processing fee for payments from a bank account (electronic fund transfer). Processing fees apply for payments made by credit card (2.35%) and debit card (1.5%). Learn more about MyToronto Pay Payment Options & Fees.

Eligibility Rules:
  • Customer must have a MyToronto Pay profile (non-guest).
  • Customer must have a connected property tax account.
  • Property tax account must be eligible for enrolment.
  • Property tax account must only be enroled in pre-authorized payments by one customer.
  • Customers are allowed to transfer enrolment from existing paper-based Pre-Authorized Tax Payment (PTP) program to MyToronto Pay.

Ineligibility Rules on MyToronto Pay:
  •  Must not be any account that City has removed from PTP and deems ineligible for account.
  • Must not be a property tax account with a registered mortgage code through the City where the mortgage company is remitting tax payments on the property owner’s behalf.
  • Must not be enroling an account that is already enrolled on the City’s PTP with a bank and has an upcoming bank draft scheduled. 
If you cannot enrol for pre-authorized payment on MyToronto Pay, please follow the instructions on the 311 Pre-Authorized Utility Payment page or call 311. Outside of the City Limits, call 416-392-CITY (2489).

Change Requests

If enrolled in pre-authorized payments through MyToronto Pay, you can access your profile to make changes to your payment method and tax instalment plan.

Payment Rules:
  • Customers are sent an email notification informing them of an upcoming bill due 15 days before and 1 day before the payment date.
  • Pre-authorized payments on MyToronto Pay are always deducted 1 day before the tax instalment due date. 
  • Customers are sent an email notification of a payment receipt if the payment is successful.
  • Customers are sent an email notification if a payment fails.
  • Customer can also update their PTP payment method.
  • If there is a failed payment, the City will apply a $40 processing fee to the property tax account.
  • Online change of payment method or pre-authorized cancellations will be accepted up to 3 business days prior to the payment due date. If a statutory holiday falls on a Friday or Monday, 4 business days will be needed.
  • Customers with multiple properties wishing to update their payment method associated with their enroled pre-authorized payments or unenrol will need to be processed requests separately for each property tax account. Note: change of email address will be updated for all properties at once, as the email address is tied to the user’s profile.
  • Additional charges that fall outside of the regular tax instalment schedule, such as supplementary and/or omitted property tax bills, fire charges, Workplace Safety Insurance Board, Toronto Police Service, Municipal Licensing Standards charges or past due utility bill amounts added to the tax roll, cannot be paid through this program at this time. If you do not pay these additional charges separately, you will be removed from the program, returned to the regular six instalment plan, and your property tax account will incur, penalty and associated fees.

Unenrolment Rules:
  • Customers can unenrol themselves from pre-authorized tax payments on MyToronto Pay.
  • Customers are sent an email notification confirming unenrolment, and that unenrolment is effective immediately.
  • If a payment fails, the City will not automatically unenrol the account from pre-authorized payments on MyToronto Pay. 
  • The property owner will receive an email notification of the failed payment and that attention is required.
    • If a replacement payment is not received by the City within 25 days, the City will charge an administrative fee and penalty/interest. You will also be automatically removed from the pre-authorized program and will have to reapply for the program.
  • The City will automatically unenrol property tax accounts from pre-authorized payments on MyToronto Pay if there is a change in property ownership.
 

Pre-Authorized Utility Payment Feature

Signing up online for pre-authorized utility payments is quick and easy. You can enrol one or more utility accounts by following these steps:
  1. Sign in or create an account on MyToronto Pay
  2. Connect a utility account using your utility bill information
  3. Choose “Manage Pre-Authorized Payments” from the Utilities page
  4. Enter payment information (bank account, credit card or debit card)
  5. Receive confirmation by email immediately
Please note: There is no processing fee for payments from a bank account (electronic fund transfer). Processing fees apply for payments made by credit card (2.35%) and debit card (1.5%). Learn more about MyToronto Pay Payment Options & Fees .

Eligibility Rules:
  • Customer must have a MyToronto Pay profile (non-guest) 
  • Customer must have a connected utility account 
  • Utility account must be eligible for enrolment
  • Utility account must only be enroled in pre-authorized payments by one customer 
  • Customers are allowed to transfer enrolment from existing paper-based Pre-Authorized Utility Bill Payment (PUP) program to MyToronto Pay
Ineligibility Rules on MyToronto Pay:
  • Must not be a “special account” e.g. Commercial bag only account
  • Must not be any account that City has removed from PUP and deems ineligible for account
  • Must not be enroling an account that already enrolled on the City’s PUP with a bank and has an upcoming bank draft scheduled. 
Payment Rules:
  • Customers are sent an email notification informing them of an upcoming bill due 15 days before and 1 day before the payment date.
  • Pre-authorized payments on MyToronto Pay are always deducted 1 day before the bill due date. 
  • Customers are sent an email notification of a payment receipt if the payment is successful
  • Customers are sent an email notification if a payment fails
    • Customer can make a one-time payment using MyToronto Pay before the bill due date
    • Customer can also update their PUP payment method
  • If there is a returned Electronic Funds Transfer (EFT) payment, the City will apply a $40 non-sufficient funds (NSF) charge to the utility account
Unenrolment Rules:
  • Customers can unenrol themselves from pre-authorized utility payments on MyToronto Pay at any time
  • Customers are sent an email notification confirming unenrolment, and unenrolment is effective immediately 
  • If a payment fails, the City will not automatically unenrol the account from pre-authorized payments on MyToronto Pay 
  • The City will unenrol the utility account from pre-authorized payments on MyToronto Pay if the outstanding balance is not paid within 58 days (before it would be transferred to the tax account)
  • The City will automatically unenrol utility accounts from pre-authorized payments on MyToronto Pay if the owner is deceased, a tenant designate request is processing, or for any City-determined reason.


For all technical issues, such as issues signing into your account, or the site isn't working on your device, please leave a message with MyToronto Pay , and they will contact you during business hours.
  • Click the dark blue chat bubble in the bottom right of the screen to start a chat conversation. 
  • you can also contact PayIT for assistance