The Corporate Real Estate Management (CREM) division is responsible for the operational day-to-day stewardship and planning of the City’s real estate assets. The division’s mandate is to provide efficient real estate service delivery city-wide, manage City assets through their lifecycles and implement strategies to use City real estate effectively to deliver on City of Toronto objectives.
Patrick Matozzo
Business Management strives to improve business performance with a focus on business process solutions, fiscal stewardship and administrative processes. The section plays a role in delivering effective administration, evaluating program efficacy, reporting on financial and operational performance and re-engineering operational processes.
The Corporate Security section is committed to providing and maintaining the highest level of security and life safety for many City of Toronto facilities. This section provides security leadership for City-wide issues and operate in a customer-focused, cost-effective manner for the City’s facilities, employees and the public. Corporate Security offers a full range of security and life safety services through qualified, trained security professionals, contracted services and current technology.
Key Assets provides overall property management of the City’s most high-profile, complex assets—Civic Centres, the Downtown Government Precinct, Union Station and the St. Lawrence Market District— through the lenses of stewardship, asset performance and customer experience. We deliver operating, real estate, business and custodial services and represent the City as ‘Owner’ of the assets in this portfolio.
One FM – Divisional Client Services (DCS)
The DCS team serves as the single point of contact for divisional stakeholders. The team enhances client relations, ensures a high standard of contracted services, and provides strategic operational support to programmatic leads. DCS manages divisional budgets and oversees soft services such as pest control, mats, hygiene, snow removal, landscaping, waste, and parking.
One FM – Technical Centre of Excellence (TCoE)
The TCoE team provides specialized technical expertise and operational excellence across HVAC, plumbing, electrical, general repairs and maintenance, elevators, carpentry, overhead doors, structural work, and sheet metal.
The Project Management Office is responsible for the planning, delivery, and support of State Of Good Repair projects on all Corporate Real Estate Management properties and also provides project delivery services to other City Divisions. The section is responsible for the development of a capital plan aligned with the City’s asset management strategy and program requirements.
Real Estate Services is responsible for property management and the coordination of real estate transactions for the City’s 5,600 properties, worth approximately $17 billion. Services include property acquisition and expropriation, policy and appraisal, leasing, and portfolio management. The Real Estate Services section manages the City’s real estate portfolio and focused on enabling city-building and supporting City of Toronto programs.
Safety and Compliance provides City-wide fire and life safety leadership—defining roles and responsibilities across City-owned/
operated buildings to ensure Ontario Fire Code compliance. Our goals are to keep employees, tenants, first responders, and the public safe, and to achieve and maintain full Ontario Fire Code compliance at all City facilities.
Asset Management and Building Performance provides long-term
stewardship of City facilities—delivering lifecycle planning, capital reinvestment strategy, and building performance leadership. AMBP integrates work across CREM service lines to drive sustainability and optimize the City’s real estate assets over time.