The Pension, Payroll & Employee Benefits Division (PPEB) provides accurate and timely services to employees and retirees. The PPEB Division strives to provide excellent customer service.

Should an individual have a complaint or compliment regarding the level of service provided, they should initiate a request with TEAM Central.

In compliance with the City of Toronto’s Complaint Handling Guidelines, all complaints will be logged and tracked from initial receipt throughout the entire process until the complaint is resolved.


Should the individual be unsatisfied with any responses, they can email the Director, providing a copy of the original complaint and all responses from PPEB staff. The Director will provide a final response to the complaint within 15 days.

Contact information

Pension Payroll & Employee Benefits
Metro Hall, 55 John St., 13th Floor
Toronto, ON M5V 3C6

Telephone: 416-338-0016