The Pension, Payroll & Employee Benefits Division is committed to providing excellent customer service and aims to meet the following standards:

  • Return phone calls within 24 hours
  • Respond to internal emails within two business days; external written correspondence within 15 days
  • Process all payroll-related documentation for current pay period within payroll deadline, as long as the supporting documentation has been provided with payroll close dates
  • Process manual cheques within three business days upon notification of shortage of pay for unionized employees in accordance with their respective collective agreements
  • Post Corporate Pay Run Reports on “View Direct” two business days before pay day