Toronto Water is responsible for all aspects of:

  • drinking water treatment and supply
  • wastewater collection and treatment
  • stormwater management

The Division’s six business sections manage a large number of facilities and assets across the city, including treatment plants, pumping stations, water and sewer mains, laboratories and yards.

General Manager

Frank Quarisa (Acting)

Staff Directory

Business Sections

  • Manages customer service response, including dispatch and investigation, for water meters and service requests, such as water system leaks, low water pressure, water turn on/turn off, blocked drains, etc.
  • Administers customer service programs, such as the Basement Flooding Protection Subsidy Program and Priority Lead Water Service Replacement Program
  • Leads contract management for water and sewermain rehabilitation
  • Manages integrated technology and process control systems for Toronto Water

  • Inspects, maintains and repairs existing water distribution and wastewater collection systems, as well as stormwater management facilities (i.e. watermains, hydrants, sewers, catch basins, etc.)
  • Manages installation of new water and sewer service connections

  • Enforces the Water and Sewers Bylaws
  • Conducts laboratory testing for water quality standards
  • Manages spills and co-ordinates clean-up
  • Ensures compliance with environmental, health and safety regulations
  • Conducts purchasing to support operations
  • Leads fleet maintenance, facility management, and security and emergency response

  • Collects and treats wastewater (sewage) in Toronto and a portion of Peel Region
  • Manages biosolids (organic material generated by wastewater treatment), including production and disposal

  • Maintains inventories of Toronto Water’s assets, ensuring existing infrastructure has adequate capacity and is in good repair
  • Plans for future growth
  • Prepares the annual capital program for infrastructure repairs, replacement and rehabilitation
  • Protects water resources through new policies, programs, technology and environmental assessments

  • Treats, transmits, stores and distributes drinking water to residents and businesses in Toronto and portions of York Region
  • Ensures compliance with provincial Drinking Water Regulations