In 2020, to help extend free internet to low-income neighbourhoods, the City received generous donations to help connect up to 25 large residential apartment buildings in low-income neighbourhoods with temporary free internet access, initially for one year.

The project was extended and continues to serve residents in 22 locations today. No further locations are being considered at this time. For those not included in this project, please see other options for Wi-Fi below.

Buildings identified for this service are based on the size and location of the building, proportion of low­ income residents and other socio-economic indicators, and technology feasibility.

Limitations of the Wi-Fi Signal

The objective of providing free Wi-Fi is to provide enough coverage and strength to enable residents to read news, submit online forms, use basic web browsing and messenger apps. The Wi-Fi service is optimized for this particular use.

The service is not designed to support streaming media/games (such as Netflix) or large file downloads. While such services are not blocked, bandwidth management is in place to improve the user experience for all users. Due to this bandwidth management, users may see a reduction in image quality when attempting to stream video.

Connecting to Wi-Fi

The objective of the project is to extend the signal into every unit in each building. However, signal coverage will vary by building. Within each building, it is possible that signal strength may vary from floor-to-­floor. It may not be technically feasible to extend the Wi-Fi signal into every unit.

Residents may need to move around their unit or to a different area of the building (such as a hallway, outdoor carpark or seating area) to obtain a signal. Some factors that influence signal strength and reach include building height, construction material, ease of access to install hardware and distance between routers.

If you are having issues connecting, try these troubleshooting tips:

  • Select in your device’s network settings to connect to the free Wi-Fi. If you get a notification to sign in or join, tap the network name (
  • If is not visible on your network settings:
    • Restart your computer or device
    • Turn Wi-Fi off and then on again
    • Move to a different area of the building and try again (if your device is portable)
  • Move your device around the building to see if signal strength improves in another area
  • Check with a neighbour to see if they have a signal
  • Contact your device manufacturer for support

Donations Supporting the Digital Canopy Project

Donations are helping connect 22 large residential apartment buildings in low-income neighbourhoods with temporary free internet access, initially for one year, then extended and continuing today.

These donations included:

  • hundreds of permanent mobile access point hardware and contribution of fees for some internet circuits from Cisco Canada
  • service management and maintenance from OnX Canada
  • fibre and hosting of core infrastructure from BAI Canada
  • fibre and single point of presence for internet from Beanfield Metroconnect
  • volunteer labour provided by the civic tech community
  • free Wi-Fi access in up to 10 of the low-income buildings for six months, including installation and project management fees, from Bell Canada
  • cinder block seconds required for rooftop antennae ballast from Century Concrete Products
  • engineering services (design and approval for non-penetrating rooftop mounts) from Southwinds Engineering Inc.

Other Options for Wi-Fi

Access free Wi-Fi from is also available at other public locations  including, Toronto Public Libraries , TTC subway stations, GO train stations and Rogers Wi-Fi Hotspots.

If you live in social or affordable housing, you may be eligible for the Rogers Connected for Success program.