The 2022 Election Accessibility Plan provides an overview of election initiatives aimed at improving accessibility for voters and candidates with disabilities during an election cycle. The Plan is a living document that is developed in consultation with community organizations and persons with disabilities. The Plan builds on recommendations from the 2018 Election Accessibility Report found on Past Accessibility Reports & Plans.
One of the most important mandates of the City Clerk’s Office is to ensure that elections are accessible to all. We continue to learn and adapt our methods of anticipating and removing barriers for voters with disabilities in Toronto’s municipal elections.
The main objective of the Plan is to identify and eliminate barriers for persons with disabilities to ensure that elections are accessible to all voters and candidates. The Plan outlines how the City Clerk’s Office aims to meet this objective, organized into the following six key areas:
The City is conducting consultations with individuals and groups knowledgeable in providing services to persons with disabilities to gain a better understanding of their needs. The following actions are planned:
The City is making accessible voting equipment and voting options and accommodations available by following these steps:
The City is providing informative and accessible content on election webpages by:
The City is providing election information in alternate formats and through multiple channels by:
The City is ensuring all voting places are accessible to electors with disabilities by:
Creating an accessibility checklist for election staff to use when conducting site visits of each voting place ensuring each facility has:
Inspecting all voting places to ensure all locations are accessible:
Hiring Access Officers to mitigate voting place accessibility issues by performing the following roles when needed:
Ensuring all voting place owners and managers are aware of accessibility requirements by:
Providing an opportunity for the public to provide feedback on the list of proposed voting places by:
Communicating service disruptions or last-minute changes that affect the accessibility of voting places during advance vote or on election day in real time:
The City is providing information to support accessible campaigning by:
The City is ensuring accessibility for candidates with disabilities by:
The City is providing accessible customer service by:
Providing all election officials with accessible customer service training, and
Developing reference materials for all election officials highlighting how to effectively serve voters with disabilities:
Establishing a dedicated contact centre for anyone who encounters an accessibility issue:
Phone: 416-338-1111 (press 6)
The City Clerk’s Office is committed to making our services accessible to everyone, including persons with disabilities. We comply with the customer service standards of the Accessibility for Ontarians with Disabilities Act, 2005.
In fulfilling our mission, the City Clerk’s Office will provide its services in a way that respects the dignity and independence of people with disabilities. We strive to provide people with disabilities the same opportunity to access our services in the same place, and in a similar way as others.
Read the Providing Services to People with Disabilities policy.
The City Clerk is responsible for conducting municipal elections and establishing policies and procedures to ensure that all electors have the opportunity to fully participate in the 2022 City of Toronto municipal election.
More specifically, the Municipal Elections Act states the following:
12.1 (1) A clerk who is responsible for conducting an election shall have regard to the needs of electors and candidates with disabilities.
12 (2) The clerk shall prepare a plan regarding the identification, removal and prevention of barriers that affect electors and candidates with disabilities and shall make the plan available to the public before voting day in a regular election. 2016, c. 15, s. 11.
12 (3) Within 90 days after voting day in a regular election, the clerk shall prepare a report about the identification, removal and prevention of barriers that affect electors and candidates with disabilities and shall make the report available to the public. 2016, c. 15, s. 11.
41 (3) The clerk shall make such changes to some or all of the ballots as he or she considers necessary or desirable to allow electors with visual impairments to vote without the assistance referred to in paragraph 4 of subsection 52 (1). 1996, c. 32, Sched., s. 41 (3); 2001, c. 32, s. 30 (1).
45 (2) In establishing the locations of voting places, the clerk shall ensure that each voting place is accessible to electors with disabilities.
The Accessibility for Ontarians with Disabilities Act, 2005 defines “disability” as follows: