C2K is improving the development application review process and the experience for applicants by making it more consistent across City divisions and agencies, introducing technology and process improvements and creating a more collaborative and accountable relationship between City staff and applicants. This is being accomplished by the creation of:

  • A new online application submission tool, which is currently being tested in Phase 1 of C2K with a limited group of affordable housing applications. The online tool has been designed to simplify and improve the transparency of the review process while enabling greater collaboration between applicants and City staff.
  • A new commenting mark-up tool that enables City staff and commenting partners to review planning applications, provide comments and revise planning drawings in a coordinated and collaborative manner.
  • Application review teams made up of City staff from commenting divisions, who will identify and resolve issues early to keep applications moving through the review process and communicate the City’s requirements and expectations so applicants can provide what is needed to conduct an efficient review.
  • A new Application Manager and Coordinators, whose responsibilities include creating a more collaborative and coordinated relationship between applicants and the City, providing updates on the status of applications and helping review teams stay on track and on schedule. The Application Coordinators will schedule milestone meetings for applicants and City staff and work with the review teams to identify and resolve issues early in the process so that applications can continue to move through the review process efficiently.

These new processes and tools were implemented to address concerns raised by both City staff and applicants during the End-to-End Review of the Development Review Process. They are being tested and refined by the City with help from development applicants whose affordable housing applications are part of Phase 1 of C2K. Eventually, the new tools and processes will roll out on a wider scale. The end goal is to improve the experience of applicants and City staff by enabling more efficient development reviews with fewer issues slowing down the review process and shorter turnaround times.

Learn more about Concept 2 Keys and how it’s improving the City’s development review process.