Are you an emergency shelter operator funded by the City of Toronto? Want to learn more about what is involved? Find what you need to know in this section.

Shelter Standards

Learn about service standards for City-administered shelters and access implementation resources.

Shelter Management Information System (SMIS)

Access guidelines, training information and the User Manual for SMIS.

Funding Submissions, Directives & Bulletins

Get funding submission documents and updates about the shelter system.

Infection Prevention & Control

Get guidance on infection prevention and control, screening and testing, outbreaks, vaccination and other related topics.

Resources

Learn about related legislation, policy and governance, health and safety, administrative reporting and facilities maintenance.

Training

Learn about upcoming courses for shelter providers.

Become a Shelter Operator

Learn about the requirements to become a shelter operator and the status of current applications.

Expression of Interest - Specialized Shelter Program

Get details and apply to operate a program for clients with complex behavioural needs and build the capacity of front-line staff.