Toronto lsland Park Useful Information

August 21, 2019: Regular ferry service has resumed to Hanlan’s Point. Hanlan’s Point beach, Olympic Island and Snake Island are not recommended for use.

General Information

Food and Drink

For catering, contact Centreville Amusements and Catering. The consumption of alcoholic beverages is not allowed on the Toronto Island Park. For “special occasion permits” contact Centre Island Food Services at 416-203-0405.

You can purchase and consume alcohol at any licensed restaurant on the Island and at the Centreville Amusement Park.

First Aid/Lost Children/Lost Parent Station/Lost and Found

  • Located on Centre Island near the ferry dock
  • Open May to September from 10 a.m. to 8 p.m.

Public Phones

Public phones are available on Centre Island, Hanlan’s Point and Ward’s Island.

Accessibility

The entire ferry service is wheelchair accessible. All newly designed ticket booths, washrooms and waiting shelters are wheelchair accessible.

Vehicle Transportation to the Island

Only emergency and commercial service vehicles that are properly identified are issued a vehicle permit and allowed passage to the Toronto Islands. Learn more about vehicle transportation to the Island.

Other Facilities

In addition to the facilities already listed, the Toronto Islands are home to:

  • Toronto Islands Natural Science School, operated by the Toronto District School Board (TDSB)
  • Avenue of the Islands Gardens
  • The Island Church (non-denominational)
  • Serviced public boat moorings (48-hour limit) on Hanlan’s Point & Centre Island
  • Island Yacht Club on Mugg’s Island (private)
  • Toronto Islands Marina on Centre Island
  • Royal Canadian Yacht Club on Centre Island (private)
  • Queen City Yacht Club on Ward’s Island (private)

Buying Ferry Tickets – A Troubleshooting Guide

If you need help with your online ferry ticket order, contact Customer Service at 416-392-8188, Monday to Friday from 8:30 a.m. to 4 p.m. You can also email parks@toronto.ca with the subject line “Online Ferry Ticket Issue”. If relevant, please include:

  • date and time of purchase
  • the email account used for the purchase
  • the first and last four digits of your credit card

Combined Tickets have all tickets purchased printed on one sheet of paper. Combined Tickets can speed up your boarding process but your entire group must enter the ferry terminal together when the ticket is redeemed.

Individual tickets are printed on separate sheets of paper. Individual tickets are best if you are planning to distribute the tickets to individual members of your party or to use the tickets on different dates or times.

Online tickets are only accepted for boarding after 7:45 a.m.

When you purchase an online ticket, you have the option to print either one Combined Ticket or each Individual Ticket. You will also receive an order confirmation email. Your ticket(s) and receipt will be inside this email as attachments Ticket.pdf and Receipt.pdf. Download and print these tickets before arriving at the ferry docks.

You should receive an email confirmation with your tickets inside after you place your order.

You can check the status of your ticket by contacting customer service at 416-392-8188. You will need:

  1. the order number or the purchase date
  2. email used for purchase
  3. the last four digits of the credit card you used
  1. Check your junk mail folder
  2. Search your mailbox for “order confirmation”

If you still can’t locate the order confirmation email, you might have entered your email address incorrectly, there may have been a transmission error, or there may have been a ticketing system problem.

Please contact Customer Service at 416-392-8188 with details of your order. Examples include:

  • original email address used
  • date of purchase
  • credit card type used to order
  • last 4 digits of your credit card

If the problem is not printer or computer related, you can use your smart phone to show a copy of the ticket purchase confirmation email and your receipt at the ferry docks.

Buying a ticket does not guarantee priority boarding on any ferry. Boarding will occur on a first-come, first-serve basis.

Tickets purchased online are valid until December 31 of the year purchased. Exception: tickets purchases in December are valid for 30 days from date of purchase.

Partially printed barcode tickets are only valid with a receipt of payment. You will need to print your receipt and present it at the Ferry Docks Traffic Office/Booth 1.

Yes, the online portal can handle bulk orders, but each ticket will be printed on an individual sheet of paper. It is easier for you to manage bulk orders by purchasing a roll of pre-paid tickets from the Ferry Docks Traffic Office (Booth 1). Pre-paid tickets are sold in groups of 10 and don’t expire.

There is a 10% discount applied to the purchase of 10 or more tickets purchased from the online portal and at the ferry docks

 

There is a “no refund” policy, in accordance with City of Toronto by-laws. Online tickets are transferable.

If you encounter an error related to the online ticketing system, an adjusting entry may be required to correct the system error. Please call Customer Service at 416-392-8188 (select option 4) Monday to Friday from 8:30 a.m. to 4 p.m., or send an email to parks@toronto.ca with the subject line “Online Ferry Ticket Issue” indicating the date and time of purchase, the email account used for the purchase, and the last four digits of your credit card.

Yes. Proof of age will be requested at the ferry docks for students (aged 15 to 19) and seniors (aged 65 years and older) when the ticket is presented for scanning.

The ticket scanner may not be able to read the barcode on a smartphone or a tablet, so it is not advised to use these devices for admittance on to the ferry. The City of Toronto is not responsible for any failure in ticket scanning on smartphones/tablets.

Ferry tickets can be used at ferries for all destinations: Centre Island, Hanlan’s Point and Ward’s Island.

No, you can only purchase monthly passes for the ferries at the Ferry Docks Traffic Office/Booth 1.