General Information

Food and Drink

For catering, contact Centreville Amusements and Catering. The consumption of alcoholic beverages is not allowed on the Toronto Island Park. For “special occasion permits” contact Centre Island Food Services at 416-203-0405.

You can purchase and consume alcohol at any licensed restaurant on the Island and at the Centreville Amusement Park.

First Aid/Lost Children/Lost Parent Station/Lost and Found

  • Located on Centre Island near the ferry dock
  • Open May to September from 10:30 a.m. to 5:30 p.m.

Public Phones

Public phones are available on Centre Island, Hanlan’s Point and Ward’s Island.

Accessibility

The entire ferry service is wheelchair accessible. All newly designed ticket booths, washrooms and waiting shelters are wheelchair accessible.

Vehicle Transportation to the Island

Only emergency and commercial service vehicles that are properly identified are issued a vehicle permit and allowed passage to the Toronto Islands. Learn more about vehicle transportation to the Island.

Other Facilities

In addition to the facilities already listed, the Toronto Islands are home to:

  • Toronto Islands Natural Science School, operated by the Toronto District School Board (TDSB)
  • Avenue of the Islands Gardens
  • The Island Church (non-denominational)
  • Serviced public boat moorings (48-hour limit) on Hanlan’s Point & Centre Island
  • Island Yacht Club on Mugg’s Island (private)
  • Toronto Islands Marina on Centre Island
  • Royal Canadian Yacht Club on Centre Island (private)
  • Queen City Yacht Club on Ward’s Island (private)

Buying Ferry Tickets – A Troubleshooting Guide

If you need help with your online ferry ticket order or have issues printing or finding your confirmation email, contact Customer Service at 416-392-8188, Monday to Friday from 8:30 a.m. to 4 p.m. You can also email parks@toronto.ca with the subject line “Online Ferry Ticket Issue”. Have ready:

  • date and time of purchase or the order number
  • the email account used for the purchase
  • the first and last four digits of your credit card

Buying ferry tickets online

Tickets purchased online are valid until December 31 of the year purchased with the exception of tickets purchases in December. Tickets purchased in December are valid for 30 days from date of purchase. You will receive an email confirmation with your tickets inside after purchase.

Print your ticket out after you make your purchase. If you bought more than one ticket, you will have two printing options:

  • Combined tickets are printed on one piece of paper and will speed up the boarding process. All members of the group enter the ferry terminal together.
  • Individual tickets are printed on separate pieces of paper and are best if you are planning to use the tickets on different dates or times.

Bulk tickets can be bought online, though it is recommended to purchase a pre-paid ticket roll from Ferry Terminal Booth 1. Pre-paid ticket rolls are sold in groups of 10 and don’t expire. A discount of 10% is applied to the purchase of 10 or more prepaid passenger tickets when purchased online and/or at the ferry docks.

Using the ferry

Online tickets are accepted for boarding after 7:45 a.m. A ferry ticket can be used at the Jack Layton Ferry Terminal city-side or at any dock on the Toronto Island. Boarding occurs on a first-come, first-served basis.

If your ticket doesn’t show the full barcode, you must print the receipt to show alongside your ticket.

You can also show the confirmation email and receipt from a smartphone. The ticket scanner may not be able to read the barcode on a smartphone.  The City of Toronto is not responsible for any failure in ticket scanning.

Proof of age will be requested at the ferry docks for students (aged 15 to 19) and seniors (aged 65 years and older) when the ticket is presented for scanning.

Refunds

There is a no refund policy, in accordance with City of Toronto by-laws. Online tickets are transferable.

Monthly Passes

Monthly passes can only be purchased at the Ferry Docks Booth 1.