Water Service Turn Off
Use this service to request a water service turn off at the curb stop valve, which is located outside at the property line. You can call 311 at any time for help if you experience difficulties completing this request online.
What You Need
- Provide a valid Toronto location
- Provide a contact phone number
- Provide an email address
- Be available if an investigation at your property is required
- An adult (over the age of 18) who own/lives at the property must be at the property for the investigation.
Service Request Eligibility
To be eligible for this service request, ensure the following criteria.
This is not an emergency request for a water service turn off.
How do I request an emergency water service turn off?
Call 311 if this is an emergency request.
This will ensure that the issue is given the highest priority.
The water service cannot be turned off at the indoor shut off valve.
What do I do if I did not have the water turned off at the outside water service valve?
Learn more about reporting no water service.
This is not a request for a water meter removal prior to a demolition.
How do I request a water meter removal?
Learn more about requesting a water a water metre removal.
I am the property owner, manager, superintendent or contractor (contractors must have notified the property owner). Who specifically needs to be present?
What if I am a tenant?
Contact the property manager, superintendent or owner. They may contact 311 to report the issue.