The Sustaining phase of the change journey is focused on executing sustainability, assessing key metrics, learning and adjusting and aligning rewards and recognition. This is done through:

  • Developing new skills and abilities based on identified impacts, and ensuring employees receive adequate training and opportunities to practice new skills.
  • Using the information in follow-up assessments to learn and adjust course where necessary.
  • Using the Change Scorecard to assess identified metrics, track progress and flag gaps.
  • Putting in place sustainment activities that have been planned based on previous assessments and stakeholder feedback.
  • Sustaining the change by aligning rewards and recognition with new behaviours and work practices.

A zoomed in of Change Management Roadmap listing the tools in the Sustaining phase; post-go live assessment, training evaluation, and the Lessons Learned Assessment

Sustaining Phase Activities