Technology & Analytics

Radio Technician Job Description

Under the direction of a Division Captain, as a Firefighter, Information and Communications Systems within the Radio section the successful candidate will be responsible for the installation, repair and preventative maintenance of various telecommunications, data communications and electronic equipment, as well as the provision of technical guidance to field personnel.

The primary functions associated with the Firefighter Information & Communication Systems, Toronto Fire Services include, but are not limited to, the following core services:

• Provide technical support/maintenance of: Communications Centre control equipment; Radio Communications equipment; Fire Station Alerting subsystems, voice logging systems, switching equipment; Dispatcher consoles; RF equipment; repair of Communications peripherals
• Limited design/fabrication of custom assemblies
• Maintenance of CAD (Computer Aided Dispatch) to radio and Fire Station Alerting (e.g. SCADA) interfaces
• Specialized installation of radio and related equipment in Fire vehicles and stations
• Ascertain and repair faults in a variety of telecommunications equipment (e.g. mobile and portable radios, mobile data terminals, antenna subsystems) using a variety of diagnostic test equipment including software based applications and interfaces
• Ascertain and repair malfunctions in various digital, GPS, marine equipment and components, P.A. equipment
• Install and service radio communications equipment, mobile data terminals, audio and video equipment, monitors, computer equipment, etc.
• Service and perform preventative maintenance on all telecommunications and various electronic equipment as scheduled
• Test and evaluate electronic equipment and prepare reports
• Perform field service on all types of electronic equipment where it is impractical for the equipment to be brought to the shop for service
• Performs typical duties inherent to the job (e.g. fabricates equipment to meet special requirements)
• Must be able to follow direction of a senior officer

In addition to the above duties the successful candidates are required to:

• Continually maintain a high standard of professionalism, integrity, reliability and credibility, which are fundamental requirements for this position
• Function as an integral member of the City of Toronto workforce to support corporate vision and mission statements
• Function as an integral member of the Toronto Fire Services workforce to deliver and support Division specific vision and mission statements
• Function as an integral member of the Toronto Fire Services emergency response team to deliver and support Division specific goals of emergency response and preparedness

Minimum Qualifications

• 18 years of age or older
• Legally entitled to work in Canada
• Must possess a valid Ontario Driver’s License Class “G” and meet the requirements necessary to receive a City Equipment Operator’s License
• Post-secondary degree/diploma in the field of Electronics, Telecommunications, Computer Science or an approved equivalent combination of education, training and experience
• Considerable experience troubleshooting at an advanced skills level at both the system and component level
• Working knowledge of SCADA systems
• Experience and knowledge of trunked and conventional two-way radio systems
• Experience and knowledge of RF propagation and coverage techniques, i.e. Simulcast, Voting, Enhancers, Antenna arrays, etc.
• Working knowledge of Public Safety Communications
• Working knowledge of Fire Station Alerting platforms
• Experience using MS Office (Word, Excel etc.)
• Must be able to participate in the on call rotation, 24 hour 7 days per week basis
• Must be physically capable of performing required duties
• Mechanical aptitude
• Must be familiar with the Occupational Health and Safety Act and the regulations that apply to this work
• Ability to work effectively under stressful conditions
• Well-developed verbal and written communication skills with an ability to prepare reports and statistics
• Well-developed problem solving /analytical skills with considerable experience analyzing and synthesizing information from operational systems in order to determine root cause
• Interpersonal/Interaction skills when dealing with the public, Fire Services staff and other personnel
• Ability to work within a team environment
• Ability to work independently with minimum supervision
• Takes initiative
• Ability to work and positively interact within a diverse work environment
• Ability to effectively prioritize tasks/demands
• Customer service skills
• Psychometric testing may be required

Assets

• Vendor certification(s) in area of specialization
• ITIL Certification(s)
• Familiarity with Project management principals
• Experience with large scale system implementation
• Commitment to personal and professional development and in continuing education through ongoing learning

Assessment of Candidates

May include the pre-screening of candidates, resume reviews, interviews, presentations, tests or exercises, which may be in addition to any listed in this document or in the job posting.

Additional Requirements

Medical Clearance:

Prior to being hired, the successful candidate may be required to participate in the following:

1. Participate in a comprehensive medical examination, and
2. Receive medical clearance by TFS Chief Medical Officer.

Employee Reference Check Clearance:

Prior to being hired, the successful candidate must:

1. Provide at least three employment references, and
2. Receive employment reference clearance from TFS.

Criminal Reference Check Clearance:

Prior to being hired, the successful candidate must:

1. Provide a criminal record check from their local Police Service, and
2. Receive criminal reference check clearance from TFS.

IT Systems - CAD/RMS Job Description

Under the direction of a Division Captain, as a Firefighter, Information and Communications Systems within the CAD/RMS section the successful candidate will be responsible for supporting and maximize benefits from TFS specific technology environments utilized to support program delivery.

The primary functions associated with the Firefighter Information & Communication Systems, Toronto Fire Services include, but are not limited to, the following core services with a focus on the required area of specialization:

• Provides support of software and hardware. This includes the implementation, installation, configuration, maintenance, security administration, account management, performance tuning, upgrade, firmware/software update and patching of multiple Intel and Linux servers, client work stations, network switches, telecommunication devices, Network Operating Systems (NOS), Storage Area Network (SAN), data centre equipment, backup devices, applications and tools
• Provides helpdesk for Fire applications, including routine maintenance and performs backups and data restoration when required
• Evaluates the efficiency and effectiveness of deployed or future technology and determines information systems strategies. Analyzes business requirements, conducts feasibility and cost/benefit studies
• Assesses information technology and data/systems needs and requirements of the Division and identifies and evaluates feasibility of various technological options using current best practices.
• Assesses impact of technology on service delivery/resources/business and costs/savings, and develops recommendations, including opportunities for maximizing technology and improving efficiency of business practices
• Assists in the development, testing and configuration of the specific applications and the fine tuning and implementation of upgrades, new releases and enhancements to the applications and systems
• Liaises with the software suppliers to resolve technical problems, maintains up to date knowledge of new releases and changes to applications
• Designs system specifications; preparing requirements for ensuring proper system testing, implementation and operation
• Prepares system and user documentation and network diagrams to facilitate transfer of knowledge and provides consultation, technical support and user training to the Division on the specific technology application being implemented
• Liaises with internal stakeholders to analyze and resolve system software and related operational problems
• Participates as a member of the Systems Team and serving on project teams engaged in, e.g. development of technology performance standards; evaluating or developing new utility routines and providing practical technological input to innovative applications design and development approaches
• Performs complex analysis, programming and manipulation of source data from Oracle and other data that supports the business organization
• Monitors networks and systems for performance and capacity
• Performs analysis of software and hardware using diagnostic tools to ensure the optimum operation and maintenance of technology solutions
• Maintains an up to date understanding of City information and technology platforms and applies this understanding to enhance information and technology usage for TFS
• Must be able to follow direction of a senior officer

In addition to the above duties the successful candidates are required to:

• Continually maintain a high standard of professionalism, integrity, reliability and credibility, which are fundamental requirements for this position
• Function as an integral member of the City of Toronto workforce to support corporate vision and mission statements
• Function as an integral member of the Toronto Fire Services workforce to deliver and support Division specific vision and mission statements.
• Function as an integral member of the Toronto Fire Services emergency response team to deliver and support Division specific goals of emergency response and preparedness

Minimum Qualifications

• 18 years of age or older
• Legally entitled to work in Canada
• Must possess a valid Ontario Driver’s License Class “G” and meet the requirements necessary to receive a City Equipment Operator’s License
• Post-secondary degree/diploma in the field of Computer Science, Computer Engineering, Information technology or an approved equivalent combination of education, training and experience
• Considerable experience in the requested area of specialization (infrastructure, Data Centre, Application, Database, Network, GIS, BI etc.)
• Proven technical and analytical skills to develop, support, and adapt complex applications such as mission critical fire dispatch systems and data centre operations
• Experience in tuning and monitoring technical environments to optimize performance utilizing tool sets typical of the area of specialization
• Experience using MS Office (Word, Excel etc.)
• Must be able to participate in the on call rotation, 24 hour 7 days per week basis
• Must be physically capable of performing required duties
• Mechanical aptitude
• Must be familiar with the Occupational Health and Safety Act and the regulations that apply to this work
• Ability to work effectively under stressful conditions
• Well-developed verbal and written communication skills with an ability to prepare reports and statistics
• Well-developed problem solving /analytical skills with considerable experience analyzing and synthesizing information from operational systems in order to determine root cause
• Interpersonal/Interaction skills when dealing with the public, Fire Services staff and other personnel
• Ability to work within a team environment
• Ability to work independently with minimum supervision
• Initiative
• Ability to work and positively interact within a diverse work environment
• Ability to effectively prioritize tasks/demands
• Customer service skills
• Psychometric testing may be required

Assets

• Vendor certification(s) in area of specialization
• ITIL Certification(s)
• Familiarity with Project management principals
• Experience with large scale system implementation
• Commitment to personal and professional development and in continuing education through ongoing learning

Assessment of Candidates

May include the pre-screening of candidates, resume reviews, interviews, presentations, tests or exercises, which may be in addition to any listed in this document or in the job posting.

Additional Requirements

Medical Clearance

Prior to being hired, the successful candidate may be required to participate in the following:

1. Participate in a comprehensive medical examination, and
2. Receive medical clearance by TFS Chief Medical Officer.

Employee Reference Check Clearance

Prior to being hired, the successful candidate must:

1. Provide at least three employment references, and
2. Receive employment reference clearance from TFS.

Criminal Reference Check Clearance

Prior to being hired, the successful candidate must:

1. Provide a criminal record check from their local Police Service, a
2. Receive criminal reference check clearance from TFS

Firefighter Info & Comm Systems (Data Analyst) Job Description

Reporting to the Captain, Business Analytics and Decision Support Division, Toronto Fire Services, the Analyst is responsible for providing data analysis and business intelligence (BI) services that transform data into actionable information and insights to support informed business decision-making. The position’s primary functions include, but are not limited to, the delivery of the following core services, with a focus on data analysis as the area of specialization.

The primary functions associated with the role include, but are not limited to, the following core services: 

Major Responsibilities

• Support strategic decision making through the provision of data, statistical analysis, visualizations, and research.
• Develop and execute database queries and participate in analysis work or for fulfilling information requests.
• Create informative visualizations that intuitively display large or complex data relationships with the goal of providing actionable results.
• Prepare Excel analysis and PowerPoint presentations.
• Prepare and maintain technical and procedural documentation.
• Support operational and strategic initiatives such as response time analysis, deployment planning and risk modelling.
• Provide and apply quality assurance best practices.
• Assist with improving data quality through use of data analysis and tools.
• Investigate and resolve data, reporting, or performance issues, including conducting root cause analysis and implementing corrective actions.
• Identify opportunities to improve data quality, reporting processes, and analytical methodologies.
• Build rapport with team members, stakeholders, and other partners through effective communication.
• Capture, interpret and document end-user requirements for data, analysis, or reports.
• Provide stakeholders guidance or training on problem solving, analytical best practices.
• Collaborate with team in the design and development of analysis datasets, data warehouse, data models, data capture automations or other data related strategies to solve critical business problems.
• Acquire data from primary or secondary data sources or leverage existing data sets to create new data assets, and maintain assets according to established business rules and data governance practices.
• Ensure data provided to requesters comply with organizational policies and laws such as MFIPPA.

In addition to the above duties the successful candidates are required to:

• Continually maintain a high standard of professionalism, integrity, reliability, and credibility.
• Function as an integral member of the City of Toronto workforce to support corporate vision and mission statements.
• Function as an integral member of Toronto Fire Services to deliver and support Division specific vision and mission statements.
• Function as an integral member of the Toronto Fire Services emergency response team to deliver and support Division specific goals of emergency response and preparedness.

Minimum Qualifications

Your application must describe your qualifications as they relate to the following:

Must possess:

• Post-secondary degree or diploma in Mathematics, Data Science, Computer Science, Computer Engineering, Information Systems, Geomatics, GIS, Geography, or a related field.
• Considerable Experience (minimum 3 years’ experience) as a data or GIS analyst.
• Considerable experience (within the last 5 years) in reporting tools such as Power BI, SSRS, and SSIS.
• Experience related to database queries, data warehouse design, dashboard design, dimensional modeling, data integration and ETL processes and technologies.
• Experience working with data analysis tools and technologies (e.g., SQL Server, Power BI, Python, R, or GIS platforms such as ESRI ArcGIS).
• Experience using MS Office (Word, Excel, etc.) and SharePoint.
• Analytical mind with problem-solving aptitude and keen attention to detail.
• Well-developed verbal and written communication skills.
• Strong technical documentation skills.
• Strong customer service orientation.
• Proven abilities to take initiative and be innovative.
• Strong organizational skills, with the ability to lead and promote organized work practices.
• Ability to work independently with minimum supervision.
• Ability to positively interact within a diverse work environment.
• Ability to manage multiple simultaneous assignments and prioritize effectively.

Must also possess:

• Valid Ontario Driver’s License Class “G”.
• Project Management or Business Analysis certification.
• Commitment to continuing education through ongoing learning.
• Knowledge of AI experience with programming (R, Python, PowerShell, JSON) or AI technologies.
• Knowledge of statistics and experience using statistical packages.
• Experience working in a public sector, emergency services, or operational environment is considered an asset.