Contact Toronto Building Customer Service

Inquiries by Phone

General Customer Service Inquiries can be made by calling 416-397-5330 Monday to Friday from 8:30a.m. to 4:30p.m.

Inquiries at our Customer Service Counters

Service Hours: Customer service counters are open Monday to Friday from 8:30 a.m. to 4:30 p.m.

Note: To be served promptly when visiting a customer service counter, please sign in when you arrive to secure your place in line and for same-day customer service, please arrive and sign in no later than 3:30p.m.

Search to find your ward by entering your address on the Toronto Map-It Application.

To use the Toronto Building Fee Payment Line service, please call 416-397-5222.

Before you make your call:

• Review the Accepted Methods of Payment (above)
• Ensure that you are an authorized cardholder
• Be prepared to provide an email address along
• Have the application folder number (i.e., 13-123456 ABC 00) for which you are paying

Toronto Building will process the payment for the authorized credit card holder and he/she will receive a receipt by email.

Development application inquiries are for property owners, developers, builders and others interested in obtaining planning approvals for developing property in the City of Toronto. If you have questions about development application, planning approvals or developing property please contact one of the planning consultants listed below:

You can contact the district Building Consultant to book a reserved time to come and discuss submission requirements or to submit your building application for a Major Project.

Definition of a Major Project:

• Projects where the construction value equals or exceeds $2M but excluding single family dwellings, semi-detached dwellings and interior alterations
• Developments where subdivision agreements are required
• Any other project identified by the Plan Review Manager