Contact Toronto Building Customer Service

Customer Service Inquiries

Inquiries by Phone

General Customer Service Inquiries can be made by calling 416-397-5330 Monday to Friday from 8:30a.m. to 4:30p.m.

 

In-Person Appointment for Zoning By-law Information

As part of the reopening of the City of Toronto’s in-person services, Toronto Building is providing general Zoning By-law information at our four District offices, by appointment only.

Appointments will take place at one of the following locations:

• Toronto and East York District – Toronto City Hall – 100 Queen St W, 1st fl. W.
• North York District – North York Civic Centre – 5100 Yonge St, 1st fl.
• Scarborough District – Scarborough Civic Centre – 150 Borough Dr, 3rd fl.
• Etobicoke York District – 2 Civic Centre Crt – Ground fl.

Request an Appointment

Payments by Phone

To use the Toronto Building Fee Payment Line service, please call 416-397-5222.

Before you make your call:

• We accept Visa, MasterCard, and American Express. Phone payments and are limited to a maximum of $20,000.00 per project. Any balance of payment may be paid by cash, cheque, or debit card
• Ensure that you are an authorized cardholder
• Be prepared to provide an email address along
• Have the application folder number (i.e., 13-123456 ABC 00) for which you are paying

Toronto Building will process the payment for the authorized credit card holder and he/she will receive a receipt by email.

Payment of any applicable Parkland Dedication, Development Charges, Educational Development Charges, or Planning Benefits, including other development related fees, must be made via Electronic Funds Transfer. To arrange an EFT payment, please contact 416-397-5330

Fee Payment Online

The Toronto Building Payments Online service allows applicants of Building Permits or other Toronto Building services to pay the required fees online, by credit card, at any time of the day.

Development Application Inquiries

Development application inquiries are for property owners, developers, builders and others interested in obtaining planning approvals for developing property in the City of Toronto. If you have questions about development application, planning approvals or developing property please contact one of the planning consultants listed below:

Toronto & East York District Steve Prince Planning Consultant Steve.Prince@toronto.ca 416-395-6384   Kyle Strik Planning Consultant Kyle.Strik@toronto.ca 416-392-7540

North York District Olivia Aretusi Planning Consultant (Acting) Olivia.Aretusi@toronto.ca 416-338-1559

Etobicoke York District Stav Zaltzman Planning Consultant Stav.Zaltzman@toronto.ca 416-394-5690

Scarborough District Ying Zheng Planning Consultant Ying.Zi.Zheng@toronto.ca 416-396-5033

Appointment Scheduling for Submission of Major Projects

You can contact the district Building Consultant to book a reserved time to come and discuss submission requirements or to submit your building application for a Major Project.

Definition of a Major Project:

• Projects where the construction value equals or exceeds $2M but excluding single family dwellings, semi-detached dwellings and interior alterations
• Developments where subdivision agreements are required
• Any other project identified by the Plan Review Manager

Toronto & East York District Nathan Wood Building Consultant Nathan.Wood@toronto.ca 416-392-7575

North York District Daniella Lettieri-Crognale Building Consultant Daniella.Lettieri-Crognale@toronto.ca 416-395-7507

Etobicoke York District Marseel Shehata Building Consultant Marseel.Shehata@toronto.ca 416-394-8024

Scarborough District Jonathan To Building Consultant Jonathan.To@toronto.ca 416-396-5207