Contact Toronto Building Customer Service
To make general inquiries, locate a Toronto Building customer service location, make an over-the-phone payment, book an inspection, or for development application inquiries, please review the following information:
Inquiries by Phone
General Customer Service Inquiries can be made by calling 416-397-5330 Monday to Friday from 8:30a.m. to 4:30p.m.
Inquiries at our Customer Service Counters
Service Hours: Customer service counters are open Monday to Friday from 8:30 a.m. to 4:30 p.m.
Note: To be served promptly when visiting a customer service counter, please sign in when you arrive to secure your place in line and for same-day customer service, please arrive and sign in no later than 3:30p.m.
Toronto City Hall
100 Queen Street West
Ground Floor West Tower
Toronto ON M5H 2N2
Wards Served: 9,10,11,12,13,14,19
North York District
North York Civic Centre
5100 Yonge Street, Ground Floor
Toronto ON M2N 5V7
Wards Served: 6, 8, 15, 16, 17, 18
Etobicoke
2 Civic Centre Court, 1st Floor
Toronto ON M9C 2Y2
Wards Served: 1, 2, 3, 4, 5, 7
Scarborough Civic Centre
150 Borough Drive, 3rd Floor
Toronto ON M1P 4N7
Wards Served: 20, 21, 22, 23, 24, 25
Search to find your ward by entering your address on the Toronto Map-It Application.
To use the Toronto Building Fee Payment Line service, please call 416-397-5222.
Before you make your call:
- Review the Accepted Methods of Payment (above)
- Ensure that you are an authorized cardholder
- Be prepared to provide an email address along
- Have the application folder number (i.e., 13-123456 ABC 00) for which you are paying
Toronto Building will process the payment for the authorized credit card holder and he/she will receive a receipt by email.
Development application inquiries are for property owners, developers, builders and others interested in obtaining planning approvals for developing property in the City of Toronto. If you have questions about development application, planning approvals or developing property please contact one of the planning consultants listed below:
| Toronto & East York District Peter Raynes Planning Consultant Peter.Raynes@toronto.ca 416-392-4945 |
North York District Gabriela Vitta Planning Consultant Gabriela.Vitta@toronto.ca 416-395-7531 |
Etobicoke York District Cherine Abou-Mechrek Planning Consultant Cherine.Abou-Mechrek@toronto.ca 416-394-2499 |
Scarborough District Paula White Planning Consultant Paula.White@toronto.ca 416-396-4242 |
You can contact the district Building Consultant to book a reserved time to come and discuss submission requirements or to submit your building application for a Major Project.
Definition of a Major Project:
- Projects where the construction value equals or exceeds $2M but excluding single family dwellings, semi-detached dwellings and interior alterations
- Developments where subdivision agreements are required
- Any other project identified by the Plan Review Manager
| Toronto East York District Tim Ashton Building Consultant Tim.Ashton@toronto.ca 416-392-7575 |
North York District Rocco Nardi Building Consultant Rocco.Nardi@toronto.ca 416-395-7507 |
Etobicoke York District Raymond Siochi Building Consultant Raymond.Siochi@toronto.ca 416-394-8024 |
Scarborough District Cesar Ramires Building Consultant Cesar.Ramires@toronto.ca 416-396-5207 |
