Contact Toronto Building Customer Service

To make general inquiries, locate a Toronto Building customer service location, make an over-the-phone payment, book an inspection, or for development application inquiries, please review the following information:

Inquiries by Phone

General Customer Service Inquiries can be made by calling 416-397-5330 Monday to Friday from 8:30a.m. to 4:30p.m.

In-Person Services Available

Toronto Building is providing Zoning By-law information by appointment for addresses located within the Toronto and East York District only. These appointments will take place at our Customer Service counter located on the Ground Floor of City Hall starting Monday, August 9. Each appointment will be 30 minutes long.

If you do not know whether the property falls within the Toronto and East York district, you may refer to the Community Council Area Profile page.

Request an Appointment

For properties in other districts and all other inquiries, please call Toronto Building Customer Service at
416-397-5330.

To use the Toronto Building Fee Payment Line service, please call 416-397-5222.

Before you make your call:

  • We accept Visa, MasterCard, and American Express. Phone payments and are limited to a maximum of $20,000.00 per project. Any balance of payment may be paid by cash, cheque, or debit card
  • Ensure that you are an authorized cardholder
  • Be prepared to provide an email address along
  • Have the application folder number (i.e., 13-123456 ABC 00) for which you are paying

Toronto Building will process the payment for the authorized credit card holder and he/she will receive a receipt by email.

Payment of any applicable Parkland Dedication, Development Charges, Educational Development Charges, or Planning Benefits, including other development related fees, must be made via Electronic Funds Transfer. To arrange an EFT payment, please contact 416-397-5330

Fee Payment Online

The Toronto Building Payments Online service allows applicants of Building Permits or other Toronto Building services to pay the required fees online, by credit card, at any time of the day.

Development application inquiries are for property owners, developers, builders and others interested in obtaining planning approvals for developing property in the City of Toronto. If you have questions about development application, planning approvals or developing property please contact one of the planning consultants listed below:

Toronto & East York District

Greg Whitfield
Planning Consultant
Greg.Whitfield@toronto.ca
416-397-4842

 North York District

Amanda Rocchese
Planning Consultant
Amanda.Rocchese@toronto.ca
416-395-7531

 Etobicoke York District

Cherine Oliveira
Planning Consultant
Cherine.Oliveira@toronto.ca
416-394-2499

 Scarborough District

416-396-4242

You can contact the district Building Consultant to book a reserved time to come and discuss submission requirements or to submit your building application for a Major Project.

Definition of a Major Project:

  • Projects where the construction value equals or exceeds $2M but excluding single family dwellings, semi-detached dwellings and interior alterations
  • Developments where subdivision agreements are required
  • Any other project identified by the Plan Review Manager
Toronto & East York District

Nathan Wood
Building Consultant
Nathan.Wood@toronto.ca
416-392-7575

 North York District

Rocco Nardi
Building Consultant
Rocco.Nardi@toronto.ca
416-395-7507

 Etobicoke York District

Marseel Shehata
Building Consultant
Marseel.Shehata@toronto.ca
416-394-8024

 Scarborough District

416-396-5207