Contact Toronto Building Customer Experience

To make general inquiries, locate a Toronto Building Customer Experience location, make an over-the-phone payment, book an inspection, or for development application inquiries, please review the following information:

Toronto Building Customer Experience Inquiries

Inquiries by Phone

General Customer Experience Inquiries can be made by calling 416-397-5330 Monday to Friday from 8:30a.m. to 4:30p.m.

Inquiries by Email

General Customer Experience Inquiries can be made by email to bldinquiries@toronto.ca

Please include a brief description of your inquiry, property address, contact number, and any applicable attachments to support your inquiry.

In-Person Appointment for Zoning By-law Information

As part of the reopening of the City of Toronto’s in-person services, Toronto Building is providing general Zoning By-law information at our four Toronto Building Customer Experience offices, by appointment only.

Appointments will take place at one of the following locations:

Toronto and East York District – Toronto City Hall – 100 Queen St W, 1st fl. W.
North York District – North York Civic Centre – 5100 Yonge St, 1st fl.
Scarborough District – Scarborough Civic Centre – 150 Borough Dr, 3rd fl.
Etobicoke York District – Etobicoke Civic Centre – 399 The West Mall, Main fl.

Request an Appointment

Payments by Phone

To use the Toronto Building Fee Payment Line service, please call 416-397-5222.

Before you make your call:

We accept Visa, MasterCard, and American Express. Phone payments and are limited to a maximum of $20,000.00 per project. Any balance of payment may be paid by cash, cheque, or debit card
Ensure that you are an authorized cardholder
Be prepared to provide an email address along
Have the application folder number (i.e., 13-123456 ABC 00) for which you are paying

Toronto Building will process the payment for the authorized credit card holder and he/she will receive a receipt by email.

Payment of any applicable Parkland Dedication, Development Charges, Educational Development Charges, or Planning Benefits, including other development related fees, must be made via Electronic Funds Transfer. To arrange an EFT payment, please contact 416-397-5330

Fee Payment Online

The Toronto Building Payments Online service allows applicants of Building Permits or other Toronto Building services to pay the required fees online, by credit card, at any time of the day.

Development Application Inquiries

Development application inquiries are for property owners, developers, builders and others interested in obtaining planning approvals for developing property in the City of Toronto. If you have questions about development application, planning approvals or developing property please contact one of the planning consultants listed below:

Toronto & East York District

Steve Prince

Planning Consultant
Steve.Prince@toronto.ca

416-395-6384

Kyle Strik

Planning Consultant
Kyle.Strik@toronto.ca

416-392-7540

North York District

Nolan Tipping

Planning Consultant Nolan.Tipping@toronto.ca

416-392-7512

Etobicoke York District