Toronto Tenant Support Program

Selected Organizations

The following organizations were selected to deliver TTSP services for the funding term of April 1, 2025 to March 31, 2028. Please contact the organizations directly to learn more about the services offered.

Organization	Category	Project Name
Canadian Centre for Housing Rights (CCHR)	Professional Legal Services	Legal supports to Preserve Tenancies and Affordable Housing
Federation of Metro Tenants' Associations (FMTA)	Organizing and Capacity Building	FMTA Outreach and Organizing Team
Federation of Metro Tenants' Associations (FMTA)	Information Services	FMTA Tenant Info Hub
Centre for Immigrant and Community Services (CICS)	Information Services	Holistic Information and Referral Strategy for Housing Support
Canadian Centre for Housing Rights (CCHR)	Research, Policy and Data Development Projects	Preserving Affordable Rental Housing in Toronto – A Community-Based Research Platform

Professional Legal Services

Service Delivery Requirements

• Professional legal services to support eligible Toronto tenants with:
  • above-guideline rent increases
  • eviction matters
  • maintenance applications or other tenancy issues
  • questions about relevant bylaws, such as the Multi-Tenant (Rooming) Houses Bylaw and the Rental Renovations Bylaw

• Educate and provide supports on tenants’ rights and responsibilities, the Residential Tenancies Act and other relevant legislation affecting tenants.
• Complete assessments with tenants, tenant groups and/or tenant associations to identify needs and provide appropriate services.
• Complete referrals that will assist a tenant’s case, including to financial assistance programs, legal supports and education services and assistance to secure income supports, trusteeship or money management programs.
• Deliver services 35 to 40 hours per week, including weekends and evenings and flexibility in location, including in-person or online services, and travelling to meet tenants in their homes, if needed. Provide language translations services, as needed.
• Accept client referrals from other organizations awarded funding from the Toronto Tenant Support Program, Councillor’s offices, City staff and other external organizations, with the tenant’s consent.
• Develop data, tracking and monitoring tools, ensuring informed consent from clients and adhering to all relevant privacy policies and legislation.
• Report to the City on the project’s financial and service outcomes.
• Confirmed registration with the Law Society of Ontario as a civil society organization Identify the catchment area and location that the project will provide supports to in the City.
• Professionals on staff (paralegals and/or lawyers) registered with the Law Society of Ontario to deliver the service(s).
• Demonstrated strategy for building linkages and collaborating with other community partners including the private sector to advance client progress.
• Ability to participate in City committees and working groups and to respond to questions from City staff, as requested.

Organizing and Capacity Building

Service Delivery Requirements

• Outreach to tenant associations or groups to expand knowledge of tenants’ rights and responsibilities.
• Work in communities across each quadrant of the city to educate tenants on dispute processes and other issues related to preserving affordability.
• Build a network of tenant associations that can support tenants to resolve issues related to affordability and evictions.
• Help tenants, tenant groups or associations prepare for hearings at the Landlord and Tenant Board or other administrative tribunals.
• Support tenant associations to formalize operations, governance structures, communication strategies, ongoing administrative support and to develop and support tenant leadership in communities.
• Deliver services 35 to 40 hours per week, including weekends and evenings and flexibility in location, including in-person or online services, and travelling to meet tenants in their homes, if needed. Provide language translations services, as needed.
• Identify affected buildings and applications that could be precedent-setting and complete referrals to the TTSP Professional Legal Services, as required.
• Participate in City committees and working groups and to respond to questions from City staff, as requested.
• Develop data, tracking and monitoring tools, ensuring informed consent from clients and adhering to all relevant privacy policies and legislation.
• Work with City-approved programs on the continuous development of tenant associations, as required.
• Exhibit a strategy to identify buildings where tenants may be at-risk of losing their tenancy in Toronto and to pro-actively support tenants in organizing and forming a tenant association.
• Report to the City on the project’s financial and service outcomes.
• A minimum of 3 years’ experience and expertise in the delivery of tenant supports and tenant issues related to evictions and affordability.
• A good understanding of service systems, tenant supports and navigating the Landlord and Tenant Board processes.

Information Services

Service Delivery Requirements

• Expand tenants’ knowledge and awareness of their rights and responsibilities through communication strategies and information services.
• Complete assessments with a tenant, tenant group and/or tenant association to identify their needs and to provide appropriate services or to make appropriate referrals that will support tenants with their case.
• Deliver services 35 to 40 hours/week, including weekends and evenings and flexibility in location of operation to enhance engagement with a tenant, tenant group and/or tenant association.
• Provide responsive services that will improve access and supports to Toronto residents, including vulnerable and equity-deserving groups.
• Participate in City committees and working groups, and to respond to questions from City staff, as necessary.
• Report to the City on financial and service outcomes of the project.
• A good understanding of service systems, tenant supports and navigating the Landlord and Tenant Board processes.
• Exhibit a strategy to provide information to tenants through each of the organization’s communication channels, specifying the service levels across the following categories: immediate response rate; same-day response rate; and response rate within one business day.
• Provide an automated tracking system that reports key call statistics, including total calls, answered and abandoned calls, wait times, call durations, and after-hours call volume.
• Online services must be easily translated to languages most often used by tenants and be in compliance with the Accessibility for Ontarians Disability Act, 2005.
• Participate in City committees and working groups, and to respond to questions from City staff, as necessary.
• Ensure all monitoring and tracking tools adhere to all relevant privacy policies and legislation.
• Report to the City on financial and service outcomes of the project.

Research, Policy and Data Development

Service Delivery Requirements

• Research project on the preservation of affordable rental housing in Toronto and share findings with the City.
• Participate in City committees and working groups and to respond to questions from City staff, as requested.
• Develop data, tracking and monitoring tools, ensuring informed consent from clients and adhering to all relevant privacy policies and legislation.
• Advocate to the Province of recommendations to legislation impacting tenants, outside the City’s scope.
• Willingness to work with TTSP projects, other established partnerships and City initiatives to help gather information and analyze the data to help inform the research project.
• A minimum of 3 years’ experience and expertise in research and policy development related to evictions and affordability, including developing research methodologies and conducting qualitative and quantitative assessments.
• A good understanding of the current housing challenges, service systems and tenant supports offered in the City of Toronto.