Housing Focused Client Supports

The following programs have been approved to deliver services starting October 1. All applications were carefully evaluated by the City’s Housing Secretariat through a comprehensive review process.

The Housing Focused Client Supports funding opportunity is made up of the following categories: Follow-Up Support and Service-Specific Case Management Programs.

Follow-up support programs help individuals and households exiting homelessness to work towards continued housing stability. These tailored, in-person supports meet the unique strengths and needs of each household while assisting their transition from shelter or outdoors into permanent, safe homes. Clients may access different housing options, including private market units, social housing and shared accommodation settings. Follow-up supports help people connect to their community and provide linkages to ongoing services, supports and resources that help ensure successful housing outcomes. Services are provided with a Housing First approach.

Service-specific case management programs provide unique services to people who have difficulty remaining housed to support them with their goal of housing sustainability, including services to stabilize housing when needed. Services include, but are not limited to personal support worker services, occupational therapy services, trusteeship services, harm reduction supports, support for collecting behaviours, etc. Services are provided with a Housing First approach.

Project Name Organization
2SLGBTQ+ Housing Support Services 519 Church Street Community Centre

Follow up Supports

ACSA Voluntary Trusteeship Project

 Agincourt Community Services Association

ANS Follow-Up Program

Albion Trusteeship Services Project

 Albion Neighbourhood Services
Providing Navigation and Case Management Services to Francophones exiting homelessness Centre francophone du Grand Toronto
Housing Follow-Up Supports Christie Ossington Neighbourhood Centre
COSTI Streets to Homes Follow-Up COSTI Immigrant Services

Follow-Up – High and Medium Intensity Supports

Housing with Supports

 COTA Health

Community Case Management Pilot Project

Family and Natural Support Program

 Covenant House Toronto
Case Management The Elizabeth Fry Society, Toronto Branch
The “You Got This” Program Eva’s Initiatives for Homeless Youth
BIPOC Housing Support for People Living with HIV/AIDS Fife House Foundation Inc.
Enhanced Housing Support Program Fred Victor Centre
Follow Up Supports Good Shepherd Refuge Social Ministries
Critical Time Intervention Mental Health (CTI-MH) Follow-Up Program Homes First Society
Big Eya Wah Anduyaun Na-Me-Res (Native Men’s Residence)
NCCT Youth Homes For Good Program Native Canadian Centre of Toronto

Street Survivors Follow-Up and Enhanced Supports

Voluntary Trustee Program

 The Neighbourhood Group Community Services
NIP Voluntary Housing Trusteeship Program NIP Information Post
Homelessness to Housing Mainstay Housing

Follow Up Support – Collaborative Care Team

PARC’s Money Matters – Trustee Services

 Parkdale Activity-Recreation Centre
Follow-up Supports: Developing life skills and community connections Reconnect Community Health Services
Follow Up Community Support Work Sistering: A Woman’s Place
Pathways to Independence: Through Housing Stability Street Haven at the Crossroads
Housing Stability Case Management West Neighbourhood House (Formerly The St. Christopher House)
Unison Follow-up supports Unison Health and Community Services
Toronto Hoarding Support Services VHA Home HealthCare
Follow-up Supports Program Wigwamen Incorporated
Black Racialized Francophones – Finding a Home La Passerelle – I.D.E

 

If you are interested in learning more about the services that will be offered or if your organization would like to collaborate by initiating a formal or informal partnership, please contact the organizations above directly. Contact information for each organization can be found on the organization’s website.

Eligibility Requirements

Successful applicants engage with people who are exiting homelessness to provide time-specified case management and facilitate ongoing housing stability.

Service Delivery Requirements

Follow up support staff members must have:

  • extensive knowledge of and experience in housing work, conflict resolution and mediation skills, and
  • a strong understanding of community resources and referral pathways

Follow up support programs must:

  • provide responsive and person-centered case management services that meet each person’s unique needs and/or complex challenges
  • provide non-judgemental, trauma-informed and anti-oppressive services rooted in harm reduction and Housing First approaches
  • deliver services in person, including travelling to meet with people in their housing units, accompanying people to other service providers and conducting services after hours and on weekends when necessary
  • accept referrals from the Coordinated Access team and move these forward in a timely manner through collaborative consultation according to the provided Transfer Process Guidelines
  • participate in all meetings and case conferencing processes with follow-up support providers (i.e. monthly case conference meetings) established by the Coordinated Access team, as required
  • provide client-directed, goal-oriented service planning that fosters developing independence, integrates appropriate referrals to community supports and/or long-term case management and embeds comprehensive discharge processes
  • provide services and strategies to stabilize housing for people at risk of homelessness, including landlord mediation, support with navigating the Landlord and Tenant Board (LTB), arrears repayment and re-housing
  • participate in City committees and working groups, if or as required
  • compile, maintain and provide program statistics and submitting activity data and program outcomes, as required
  • advance the City’s funding priorities, including:
    • strengthening our relationship with Indigenous communities and advancing reconciliation
    • focusing on equity
    • delivering high quality services
    • reducing chronic homelessness
    • developing integrated system responses
    • strengthening and modernizing the sector

Eligibility Requirements

Successful applicants engage with people who have difficulty remaining housed by providing case management services that solve unique challenges to their housing sustainability.

Service Delivery Requirements

Service-specific case management staff members must have:

  • extensive knowledge of and experience in housing work, conflict resolution and mediation skills
  • a strong understanding of community resources and referral pathways

Service-specific case management programs must:

  • provide responsive and person-centered case management services that meet each person’s unique needs and/or complex challenges
  • provide non-judgemental, trauma-informed and anti-oppressive services rooted in harm reduction and Housing First approaches
  • provide responsive and person-centered services that meet each person’s unique needs and/or complex challenges
  • participate in and initiate (where appropriate) coordinated care planning in partnership with other service providers, as required
  • participate in City committees and working groups, if or as required
  • compile, maintaining and providing program statistics and submitting activity data and program outcomes, as required
  • advance the City’s funding priorities, including:
    • strengthening our relationship with Indigenous communities and advancing reconciliation
    • focusing on equity
    • delivering high quality services
    • reducing chronic homelessness
    • developing integrated system responses
    • strengthening and modernizing the sector