The Housing Focused Client Supports funding opportunity is made up of the following categories: Follow-Up Support and Service-Specific Case Management Programs.

Follow-up support programs help individuals and households exiting homelessness to work towards continued housing stability. These tailored, in-person supports meet the unique strengths and needs of each household while assisting their transition from shelter or outdoors into permanent, safe homes. Clients may access different housing options, including private market units, social housing and shared accommodation settings. Follow-up supports help people connect to their community and provide linkages to ongoing services, supports and resources that help ensure successful housing outcomes. Services are provided with a Housing First approach.

Service-specific case management programs provide unique services to people who have difficulty remaining housed to support them with their goal of housing sustainability, including services to stabilize housing when needed. Services include, but are not limited to personal support worker services, occupational therapy services, trusteeship services, harm reduction supports, support for collecting behaviours, etc. Services are provided with a Housing First approach.

Eligible Applicants

Successful applicants engage with people who are exiting homelessness to provide time-specified case management and facilitate ongoing housing stability.

Service Delivery Requirements

Follow up support staff members must have:

  • extensive knowledge of and experience in housing work, conflict resolution and mediation skills, and
  • a strong understanding of community resources and referral pathways

Follow up support programs must:

  • provide responsive and person-centered case management services that meet each person’s unique needs and/or complex challenges
  • provide non-judgemental, trauma-informed and anti-oppressive services rooted in harm reduction and Housing First approaches
  • deliver services in person, including travelling to meet with people in their housing units, accompanying people to other service providers and conducting services after hours and on weekends when necessary
  • accept referrals from the Coordinated Access team and move these forward in a timely manner through collaborative consultation according to the provided Transfer Process Guidelines
  • participate in all meetings and case conferencing processes with follow-up support providers (i.e. monthly case conference meetings) established by the Coordinated Access team, as required
  • provide client-directed, goal-oriented service planning that fosters developing independence, integrates appropriate referrals to community supports and/or long-term case management and embeds comprehensive discharge processes
  • provide services and strategies to stabilize housing for people at risk of homelessness, including landlord mediation, support with navigating the Landlord and Tenant Board (LTB), arrears repayment and re-housing
  • participate in City committees and working groups, if or as required
  • compile, maintain and provide program statistics and submitting activity data and program outcomes, as required
  • advance the City’s funding priorities, including:
    • strengthening our relationship with Indigenous communities and advancing reconciliation
    • focusing on equity
    • delivering high quality services
    • reducing chronic homelessness
    • developing integrated system responses
    • strengthening and modernizing the sector

More detailed requirements on this project model will be provided in the information session. Applicants are strongly encouraged to attend. These service requirements will form part of the funding agreement for successful applicants.

Eligible Applicants

Successful applicants engage with people who have difficulty remaining housed by providing case management services that solve unique challenges to their housing sustainability.

Service Delivery Requirements

Service-specific case management staff members must have:

  • extensive knowledge of and experience in housing work, conflict resolution and mediation skills
  • a strong understanding of community resources and referral pathways

Service-specific case management programs must:

  • provide responsive and person-centered case management services that meet each person’s unique needs and/or complex challenges
  • provide non-judgemental, trauma-informed and anti-oppressive services rooted in harm reduction and Housing First approaches
  • provide responsive and person-centered services that meet each person’s unique needs and/or complex challenges
  • participate in and initiate (where appropriate) coordinated care planning in partnership with other service providers, as required
  • participate in City committees and working groups, if or as required
  • compile, maintaining and providing program statistics and submitting activity data and program outcomes, as required
  • advance the City’s funding priorities, including:
    • strengthening our relationship with Indigenous communities and advancing reconciliation
    • focusing on equity
    • delivering high quality services
    • reducing chronic homelessness
    • developing integrated system responses
    • strengthening and modernizing the sector

More detailed requirements on this project model will be provided in the information session. Applicants are strongly encouraged to attend. These service requirements will form part of the funding agreement for successful applicants.

To apply for the Housing Focused Client Supports funding opportunity, you will need to apply through the City’s online grants platform known as the Toronto Grants, Rebates and Incentives Portal (TGRIP).

If you do not already have a TGRIP account:

  1. Navigate to TGRIP
  2. Click “Register Here”
  3. Complete the required information and click “Submit”
  4. When you receive the confirmation email from TGRIPNoReply@smartsimple.com, follow the instructions to complete your registration
  5. Log in to TGRIP
  6. On the blue ribbon near the top of the page, click on the letter that appears at the far right end of the ribbon
  7. Click on “Tutorials” from the drop down menu
  8. Download and save the document called “CFFP_TGRIP_User_Guide.docx
  9. Use this guide to create an Organization Profile and add contacts

When you are ready to apply:

  1. Log in to TGRIP
  2. Click on “My Funding Opportunities”
  3. Locate the application for “Housing Focused Client Supports (HASS 2022-2025)” and click on “Guidelines” to download and save the “Housing Focused Client Supports (HASS 2022-2025) – Application Guide”
  4. Click “Apply”
  5. Follow the instructions in the application guide carefully to complete and submit your application

Application Helpdesk Sessions

Questions and Answers:

 Call for Application Q&A

Information Session

  • Thursday, March 24, 2022 from 2 to 3:30 p.m.
  • Recording:

Application Period

  • Launch: Monday, March 28, 2022
  • Deadline to submit: Tuesday, May 24, 2022 by 11:59 p.m. (EST)

Funding term

  • October 1, 2022 to March 31, 2025