MyToronto Pay is a new way to manage and pay your parking tickets, property taxes and utility bills. It’s easy, secure and convenient. It’s an official service of the City of Toronto in collaboration with PayIt.

MyToronto Pay enables residents and businesses to make payments to the City for parking
violations, property tax and utility bills. Additional bill payment types will be added in the coming
months.

Unlike paying through your financial institution, MyToronto Pay provides additional features to manage your bills more effectively, using a variety of secure payment options.

Using MyToronto Pay is quick and simple. Here’s how to get started.

  1. Login to MyToronto Pay. You can create a profile or continue as a guest.
  2. Connect your bills to your MyToronto Pay profile using information found on your bill.
  3. Make an immediate payment or schedule a future payment. Once your transaction is completed, the payment is applied instantly to your bill.

Please note that you will not be able to connect your bills in MyToronto Pay while you are enrolled in a pre-authorized payment program or your account has been assigned to a Bailiff Collection agency. Learn about the other payment options.

  • Pay your bills in one secure location: Pay immediately or schedule a future payment for property tax and utility bill (water and solid waste management).
  • Convenient payment options: Pay from your bank account (electronic funds transfer) for free. Industry convenience fees apply for payment by credit card or by debit card (debit Visa or American Express card).
  • Manage your payments: Schedule future payments and see the amount owing and transaction history all in one place.
  • Receive email receipts and reminders: Never miss another payment due date.
  • Save your payment methods: Add multiple payment methods to MyToronto Pay’s secure digital wallet.

MyToronto Pay offers multiple ways to pay. There is no fee for payments from your bank account. Processing fees apply to credit and debit card transactions. The City does not keep these fees.
Banking transactions and/or credit card fees are still applicable. Learn more about the PayIt partnership.

Please note: For a limited time, customers will not be charged industry processing fees on credit or
debit card payments for parking violations

Electronic Funds Transfer

There is no processing fee to make an electronic payment directly from a chequing or savings account

Credit Card

We accept Visa and American Express credit cards for all services. In addition we accept Mastercard for parking violations only. (Mastercard for all services coming soon.)

For credit card payments, an industry processing fee of 2.35 per cent of the payment amount is collected by PayIt. For a limited time, customers will not be charged industry processing fees on credit card payments for parking violations.

Debit Card

We accept Visa and American Express debit card for all services. In addition we accept Mastercard debit for parking violations only. (Mastercard for all services coming soon.)

For debit card payments, an industry processing fee of 1.50 per cent of the payment amount is collected by PayIt. For a limited time, customers will not be charged industry processing fees on debit card payments for parking violations.

If you are currently using online banking to make your payments, you may continue to do so.

You may also enrol in the City’s pre-authorized programs for property tax and utilities.

PayIt and the City of Toronto have worked together on MyToronto Pay to ensure that your privacy and security are maintained with the utmost care.

Here are some of the security features of the MyToronto Pay platform:

  • Meets Payment Card Industry (PCI) Level 1 standards for payment processors to help protect you against fraud.
  • PayIt is built on a microservices architecture and runs securely on the AWS Canada Region Cloud. This means Canadians’ data is persisted and stored in Canada, remaining in compliance with regional security laws.
  • Includes up-to-date tokenization, encryption and monitoring that helps protect your data.

The Municipal Freedom of Information and Protection of Privacy Act (the “Act”) applies to all information collected through this application. The information will only be collected, used and disclosed in accordance with the Act. Please refer to the City of Toronto privacy statement.

For more details on PayIt’s security and privacy practices, read PayIt’s privacy policy.

PayIt was founded in 2013 with a mission to simplify government. Its goal is to empower city governments to collect and disburse critical government services, such as property taxes and utility payments.

PayIt offers a proven cloud-based platform with innovative features, enabling payment through a personalized, digital experience for citizens. It serves over 80 million residents annually across North America.

The City of Toronto has partnered with PayIt to create MyToronto Pay. We are helping to evolve the PayIt platform based on collaboration with Toronto residents, as well as staff in Revenue Services, Customer Experience, and Technology Services.

The PayIt agreement gives the City an opportunity to enter into a cost-effective and competitive commercial relationship that allows the City to move forward with digitizing services end-to-end. The digital payment options provide an improved customer experience to businesses and residents. For example, a typical Toronto family must currently access more than 10 separate channels and portals to manage over 20 residential services and payments throughout the year. Over time, the partnership with PayIt is intended to provide an integrated and simplified experience for residents making payments.

The City will always offer a free, convenient and accessible payment option to customers through electronic funds transfer. People who choose to make payments via credit or debit cards are charged an industry processing fee of 2.35 per cent and 1.5 per cent respectively for each transaction collected by PayIt.

Learn more about the PayIt partnership.