Starting January 19, the City is making it easier for you to access information about your business licence or permit. Watch the video below to learn how to set up and link your Business Licence & Permit Account and then get started.
To submit gaming licences/permits, eligibility reviews and reports, please visit Lottery Licences.
Your Business Licence & Permit Account will allow you to log in and review your personal, business and licence/permit details. You can also renew your business licence/permit and download after renewal.
The login process for existing business licensees has changed. Follow the steps below to use your City of Toronto Login and access your account.
To access the online service, you need to complete a one-time setup. After setting up, you can log in to your service anytime by clicking “Log in to Business Licence and Permit Account” above.
Use your City of Toronto Login. If you do not have one, follow Step 1 below. If you already have one, go directly to Step 2. For example, customers with My Child Care Account will already have City of Toronto Login.
You will also need your client number to connect your account. Your client number is found on your licence or permit renewal notice.
Step 1: Create and Use your City of Toronto Login
The City of Toronto Login is a secure way to access City services online. With the same username and password, you can access multiple online services.
Create a City of Toronto Login
Click “Log in to Business Licence and Permit Account” above. On the Log In screen, click “Create a Login”.
Enter your email and create a username and password.
Follow the instructions on screen to verify email with a one-time PIN. You are now logged in and can continue to Step 2 below.
Watch a video about how to create a City of Toronto Login
After setting up, you can log in to your service anytime by clicking “Log in to Business Licence and Permit Account” above. If you ever forget your username or password, select the “Forgot Username” or “Forgot Password” options on the Log In screen and follow the steps.
Step 2: Connect your Business Licence & Permit Account
Use your City of Toronto Login to link to your Business Licence & Permit Account.
Log in by clicking “Log in to Business Licence and Permit Account” above and entering City of Toronto username and password.
If you are an existing or past licence or permit holder:
Select “I am an existing or past licensee and permit holder”.
Enter your Client Number. This helps us verify your identity and email you an Access Code. Most clients will receive an Access Code immediately. If we need more information, we will guide you on screen through the next best options.
Enter the Access Code. Your account is now linked.
After you have completed the above steps, you can access your Business Licence & Permit Account anytime with your City of Toronto Login.
Help with Connecting Your Account
Personal Client Number
If you do not know your personal client number, please refer to your licence or permit renewal notice.
It is a nine (9) digit number in the following format: 456-123-789
Access Code
If you did not receive the access code in your email, first check the junk/spam folder.
Try resending it by clicking the ‘Resend Code’ button’, waiting a few minutes and then checking your email, including your junk/spam folder.
If the access code is not working, ensure that you have copied or entered the access code correctly. The access code sent by email is 8 characters in length.
For further assistance on connecting your account, please contact 416-392-6700 or email mlsbusinesslicence@toronto.ca.
Watch a video about how to connect your Business Licence & Permit Account
