As directed by City Council, applicants for new vehicle-for-hire and private transportation company driver licences must demonstrate completion of a new driver training course and will be required to submit the certificate of completion as part of their licence applications. Drivers currently licensed will have to take this training program before renewing their licence in 2023.

The City does not issue Private Transportation Company (PTC) driver licences directly to individuals. You will need to apply through a PTC for a licence prior to driving for a PTC.

  • If you have a taxicab or limousine driver licence (Vehicle-for-Hire driver licence), you will be required to be licensed as a PTC driver to operate with a PTC
  • The PTC will apply for a PTC driver licence on your behalf. Information such as a criminal reference check and driver’s record will be shared with the City for review prior to issuing a PTC driver licence

Your PTC will contact you directly regarding your application and licence.

You must also contact your PTC directly if you have questions about your application or any changes to your existing licence, such as contact information, vehicle change and licence cancellation.

Please note: applicants for new private transportation company (such as Uber, Lyft and Facedrive) driver licences must demonstrate completion of a new driver training course and will be required to submit the certificate of completion as part of their licence applications. Drivers currently licensed will have to take this training program before renewing their licence in 2023. New licences are not being issued and licences will not be renewed if this training is not completed.

New applicants for private transportation company driver licences need to successfully complete a third-party training program approved by the City and submit the certificate of completion, as a requirement of licence issuance. Applications for new licences are not being accepted without the certificate of training completion.

Drivers currently licensed will have to take this training program before renewing their licence in 2023. Licences will not be renewed if this training is not completed.

The new driver training focuses on improving driver awareness of Vision Zero, transporting passengers in a safe manner, driving in an urban setting, anti-racism and discrimination, and legal requirements. The certificate of completion of a City-approved training program can be used by when applying for any driver licence category and when transferring from one driver licence type to another.

Approved driver training programs

The City has approved the following driver training programs for all private transportation company drivers:

For more information on the introduction of the Driver Training Accreditation Program, please visit: Vehicle-for-Hire Bylaw Updates.

DRVR Hub driver training program

The driver training program offered by DRVR Hub was suspended by the City from July 8 to August 21, after an audit identified concerns. The City has reviewed the training information of all drivers who had taken the DRVR Hub training before the suspension, and considered a number of factors including the length of time taken to complete the online course. It was determined that drivers completing the training in less than three hours may not have sufficiently engaged with the course content given the scope of training. The City has informed these drivers that they will need to complete training from an accredited training program when applying for their licence renewal in 2023. Licences will not be renewed next year if these drivers do not show proof of training from an accredited training provider.

On August 22, the City reinstated the accreditation for DRVR Hub training program, after the training provider addressed all the concerns and issues raised from the audit. The DRVR Hub training has been amended and now includes an online course and an in-person examination. Drivers can register for DRVR Hub training and submit training certificates as a requirement of licence issuance.

If you currently have a licence to drive for one PTC, that does not mean that you can work for any PTCs. A separate licence is required for every PTC you are driving for.

  • PTC vehicles are required to undergo a City-approved inspection and obtain a Safety Standards Certificate
  • Vehicles must be equipped with snow tires or all-weather tires from December 1 to April 30
  • The current minimum years of required driving experience for drivers is now three years
  • A PTC identifier must be displayed in the rear window of your vehicle. Your PTC will provide you with your approved PTC identifier
  • Drivers are also required to attach “Watch for Bike” notices to vehicles, securely mount all handheld devices and display notices in vehicles if a camera is being used to record passengers

Please note: In July 2022, City Council adopted bylaw amendments that placed a moratorium on the enforcement of the age of vehicles for Standard PTC Vehicles for one additional year. The change came into effect on July 21, 2022. This means that vehicles used by PTC drivers manufactured in 2015 and 2016 will need to be replaced in 2023.

Private Transportation Companies (PTC) are responsible for submitting a valid Standard Safety Certificate (SSC) or an Annual Inspection Certificate (AIC) on behalf of PTC drivers. 

Additional requirements:

  1. SSC or AIC for accessible vehicles needs to be submitted once a year
  2. Valid SSC and AIC cannot be more than 36 days old at time of submission to the Licence and Permit Issuing Office. SSC or AIC may be submitted up to 30 days before the submission date
  3. All SSCs and AICs (hard copy) are to be kept in vehicle and produced upon request

What happens if SSC or AIC is not submitted?

Toronto Municipal Code Chapter 546-15 (C) gives the City the authority to suspend the licence of a vehicle if SSC or AIC is not provided within seven days of the “Next Submission Date” when an inspection has been required.

Cameras are not mandatory in PTCs but if installed, drivers will need to display notices in their vehicles informing passengers that they are being video recorded.

In addition to these notices, PTCs also have the option to use their app to inform passengers about cameras before they complete their requests for rides.

The PTC company is responsible for submitting the following fees annually to the City on behalf of its drivers:

  • $15.61 per driver
  • $1.81 Accessibility Fund Program fee (per application or renewal)

Learn more about the Accessibility Fund Program and how it will support the availability of accessible service and offset the higher cost of providing wheelchair accessible service.

The City shall deny an application for, or a renewal of a vehicle-for-hire driver and PTC driver licence, and no PTC shall allow a person to act as a PTC driver where the licensee or applicant has:

a) Been convicted at any time of a sexual offence against a minor or a person with a disability under any of sections 151 to 153.1 of the Criminal Code

b) Been convicted of any sexual offence under the Criminal Code in the preceding ten years

c) Been convicted of an offence under the following Criminal Code sections in the preceding five years:
i. 84 to 117.15 (Firearms and Other Weapons)
ii. 264.1 to 286.1 (Offences Against the Person)
iii. 321 to 378 (Offences Against Rights of Property)
iv. 379 to 462 (Fraudulent Transactions, Wilful and Forbidden Acts of Certain Property, Offences Relating to Currency)
v. 462.3 to 462.5 (Proceeds of Crime)

d) Been convicted at any time of an offence under the following Criminal Code sections:
i. 83.01 to 83.33 (Terrorism)
ii. 219 to 248 (Major Offences Against the Person)
iii. 267, 268, 270.01, 272, 273 (Major Assaults or Major Sexual Assaults)

e) Been convicted of an offence under the following Controlled Drugs and Substances Act sections in the preceding ten years:
i. 5 (Trafficking)
ii. 6 (Importing and exporting)
iii. 7 (Production)
iv. 7.1 (Possession for use in production or trafficking)

f) Been convicted of any offence under section 4 (Possession or obtaining) of the Controlled Drugs and Substances Act in the preceding five years

g) Been convicted of five or more offences under Chapter 545 or 546 of the Toronto Municipal Code in the preceding three years

h) Any overdue by-law fines, unless the applicant provides proof that such fines have been subsequently paid.

i) Been convicted of any offence under sections 249, 252, or 253 of the Criminal Code (Motor Vehicles, Vessels, and Aircraft) in the preceding five years

j) Accumulated nine or more demerit points on his or her driving record abstract at the time the application for a licence or renewal is made

k) Been convicted of any of the following offences under the Highway Traffic Act in the preceding five years:
i. Careless driving
ii. Racing or stunt driving
iii. Exceeding the speed limit by 50 km/hour or more
iv. Failing to stop for a school bus or when signaled or asked by a police officer
v. Failing to remain at the scene of a collision
vi. Driving while licence suspended

Despite these screening criteria, if a licence has been previously issued or renewed and the applicant’s or licensee’s record discloses no new breach of the screening criteria, the licence may be issued or renewed without the matter being referred to the Toronto Licensing Tribunal.

These screening criteria do not apply to any offence for which a licensee or applicant has been granted a criminal record suspension (i.e. a pardon) by the Parole Board of Canada.