Pre-Authorized Utility Bill Payment (PUP) Program

Enroll in the Pre-Authorized Utility Bill Payment (PUP) program and have your utility bill payments automatically withdrawn from your bank or financial institution.

  • You or your designated agent can enroll in the PUP program at any time.
  • If you are currently enrolled in our PUP program and you wish to complete and submit a Designate Mailing Request Form to have an agent receive the utility bills from the City, your enrollment in the PUP program will be cancelled.

Program Information

You must complete an application for each property you are applying for.

  1. Pay the utility bill you have just received.
  2. Read the Pre-Authorized Debit Agreement and complete all required fields on the application form including signatures and the full date (YYYY-MM-DD).
  3. Attach a void cheque, or a copy of a void cheque (available through online banking), or have your bank/financial institution complete the banking information on your behalf.
    Note: Line of credit accounts, credit card cheques or foreign funds cheques cannot be used for this program
  4. Submit your completed application by mail or fax:

City of Toronto
Revenue Services
Box 2510, Terminal A
Toronto, ON M5W 1H2
Fax: 416-696-4219 (refer to Tips on Faxing)

Once enrolled, you will receive written notification of your acceptance in the PUP program. If a balance is owing, the letter will outline your payment withdrawal schedule.

If your application is incomplete, your form will be returned to you along with an explanation of why it was not processed.

To update or change your banking/financial institution information, send a signed written notice and void cheque, or a copy of a void cheque (available through online banking), or have your bank/financial institution complete the banking information on your behalf, to the City at least 15 days before your next withdrawal date.

  • A form is available for changing financial institution information.
  • You will receive written notice that your change and banking information request has been processed.

Note: Line of credit accounts, credit card cheques or foreign funds cheques cannot be used for this program.

Submit written notice by mail or fax:

City of Toronto
Revenue Services
Box 2510, Terminal A
Toronto, ON M5W 1H2
Fax: 416-696-4219 (refer to Tips on Faxing)

Incomplete applications can not be processed.

To cancel your enrollment send signed written notice to the City at least 15 days before your next withdrawal date.

  • A form is available for cancelling your enrollment in the program.
  • Once your request is processed you will receive written notice that you have been removed from the program.
  • This payment plan is not transferable to another property.

Submit written notice by fax or mail:

City of Toronto
Revenue Services
Box 2510, Terminal A
Toronto, ON M5W 1H2
Fax: 416-696-4219 (refer to Tips on Faxing)

You must immediately pay the outstanding balance in full to avoid missing the loss of discount.

If you are moving, learn how to finalize your utility account .

Banking Info is the Same

If your banking information has not changed, submit your request to be reinstated to PUP by contacting a Customer Service Representative by phone or mail. A void cheque is not required where the banking information has not changed.

New Banking Info

If you have new banking information and you are requesting to be reinstated to PUP, complete a PUP Change Form along with a new void cheque or a copy of a void cheque (available through online banking).

Submit written request by mail or fax:

City of Toronto
Revenue Services
Box 2510, Terminal A
Toronto ON M5W 1H2
Fax: 416-696-4219 (refer to Tips on Faxing)

If you are not submitting a new void cheque, your request must provide the required financial details including financial institution’s name, bank account number, transit number and (if possible) a Financial Institution Officer’s signature.

Charges

If any of your pre-authorized payments do not clear through your financial institution, the City will charge you an administrative fee, you will lose your discount and you will also be automatically removed from the pre-authorized program and will have to reapply for program.

Final Meter Read – Cancels PUP Program Enrolment

Buying, selling or moving? Need to request a final meter read?

Once your final meter read is processed, enrolment in the program is cancelled. You will receive a regular utility bill and payment must be made by an alternative payment option by the utility bill due date.

Designated Recipient of Utility Bill

If you are currently enrolled in our Pre-Authorized Utility Payment (PUP) program and you wish to complete and submit a Designated Mailer Request Form, to have an agent or tenant receive the utility bills from the City, your enrolment in the PUP program will be cancelled.