Home Energy Loan Program

You may qualify for a low-interest loan through HELP if:

• you own a detached, semi-detached, or row house;
• all of the property owners on title consent to participate in the program;
• your property tax and utility payments to the City are in good standing; and
• you obtain written consent from your mortgage lender, if applicable*.

*If your property is subject to a mortgage, we will send you a customized Lender Consent Form.

You may combine HELP with energy efficiency rebates and incentives available from the City of Toronto, Province of Ontario, and utility companies. View all loans and rebates available.

Step 1: Complete an Application Form

Once the City receives and approves your application, we will send you a funding offer that states the maximum amount that your property is eligible to receive through the Home Energy Loan Program (HELP). If your home is subject to a mortgage, we will provide a letter and form for you to give to your mortgage lender. Your mortgage lender’s consent is required before the City can send you a funding offer.

HELP Application Form. You may print and mail the application, or complete it online and email it to homeenergyloan@toronto.ca

Step 2: Home Energy Assessment and Funding Request

a. Book a home energy assessment with an Energy Advisor registered by Natural Resources Canada

The assessment will include a basement-to-attic assessment of your home’s insulation, heating and cooling systems, and detect any air leaks or drafts.

When the assessment is complete, you will receive:

• a Renovation Upgrade Report with recommendations for specific improvements
• an EnerGuide¹ rating based on your home’s current energy performance
• information on available incentives and rebates

For a list of Registered Energy Advisors and information on incentives and rebates available for home energy assessments, visit Enbridge Gas.

b. Submit your funding request

Determine which improvements you wish to make and get quotes from the contractor(s) of your choice, based on your goals, budget and recommendations of the Energy Advisor. Be sure to check the rebates and incentives currently available from Enbridge and Toronto Hydro.

Your funding request will include:

• a list of the improvements you intend to undertake;
• details and cost estimates based on contractor quote(s); and
• the estimated incentive and rebate amounts available to you from the utility companies.

Funding Request Form

Step 3: Property Owner Agreement

Once the City has approved your Funding Request, we will send you a Property Owner Agreement (POA), which is the funding agreement between the property owner(s) and the City.

You must sign the POA and return to the City. Once the POA is approved by the City, we can provide, if requested, up to 30 per cent of the funds to help you get your project underway.

Step 4: Complete your improvements and submit your project completion report

Homeowners assume full responsibility for the work performed, which includes selecting, hiring and paying contractors², and obtaining all required municipal and/or provincial permits, if applicable.

When your project is complete, book your post-retrofit home energy assessment with your Energy Advisor. The Advisor will verify the improvements and provide a new EnerGuide¹ rating for your home.

Submit a Project Completion Report, signed by your Energy Advisor, along with your contractor’s invoices and your new EnerGuide rating label. The City will then provide you with the remaining funds for your project.

Step 5: Repay the loan over time via your property tax bill

Once your project is complete, the City will notify you when your loan payments will begin. You will be enrolled in the City’s Pre-authorized Tax Payment plan and repay the City via eleven monthly instalments per year over the term of your loan.  Loan payments made via the property tax bill are treated in the same manner, and subject to the same penalties, remedies and lien priorities, as property taxes.

At any time during the term of the loan, you may pay the outstanding balance, without penalty, to clear the loan from your property.

[¹] EnerGuide is an official mark of Natural Resources Canada

[²] The City has prepared Choosing a Contractor to assist you in this process.

HELP offers low-interest rates and flexible terms to fit your budget. Interest rates are fixed and will not fluctuate over the term.

The following rates and terms are valid until December 31, 2019.

• An administrative charge of two per cent (2 per cent), which reflects the City’s cost of administering the program will be added.
• The value of the loan, which will include the funding amount, interest, and an administrative charge, cannot exceed 10 per cent of the current value assessment (CVA) for your property, or $75,000, whichever is less.
• Homeowners will repay the loan via their property tax bill and can pay off the loan at any time without penalty.

Affordability table

This chart estimates the monthly payments, based on specific funding amounts.

Five Reasons to Choose HELP

1. Enjoy low interest rates and repayments terms of up to 15 years.
2. Avoid the large upfront costs of home energy improvements and pay for them over time as you save on your energy bills.
3. Repay the loan via installments on your property tax bill. You can pay off the loan at any time without penalty.
4. Receive ongoing support from the HELP team and assistance accessing additional rebates incentives from Province of Ontario and utility companies.
5. The loan will be attached to your property, not to you, the property owner. This means that if you sell your home before the loan is repaid, the new owner will assume the balance of the loan.

Watch this short video to learn more.

The  City of Toronto’s Home Energy Loan Program (HELP) makes it easier for homeowners to take on high-cost renovations and pay for them over time as they save on their energy bills.

You can help your clients make the decision to improve their home by letting them know about HELP and the low-interest loans available to them.

Homeowners can hire the contractor of their choice to complete the renovations. And, there’s no paperwork for contractors to complete.

Homeowners who request assistance in finding Toronto service-area contractors will be referred to the eRenovate tool.

Contractor Info Kit

The following materials can help you spread the word about the low-interest loans available to homeowners through the City’s Home Energy Loan Program.

• brochures
• 8.5 x 11 poster
• an image for your website
• a short article for your website or newsletter

To request these materials, please email homeenergyloan@toronto.ca or call 416-392-1826.

Want to learn more about HELP? Join a 20-minute webinar for contractors.

Next Webinar: Tuesday, May 14, 2019, at 12 p.m.  Please register:

HELP Contractor Webinar – 12 p.m. (noon)

Depending on program criteria and your project, there are City programs you may qualify that can be combined with HELP funding.

• Toronto Renovates Homeowners Program
• Basement Flooding Protection Subsidy Program 
• Heritage Grant Program
• Eco-Roof Incentive Program