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Toronto Building is in the process of implementing its Electronic Service Delivery Program.
The purpose of the Electronic Service Delivery program is to open new channels of communication between Toronto Building and the residents and businesses of Toronto. Our customers expect services to be accessible when they need them, and through channels such as the internet, email, self-service kiosks, and mobile phones; methods that are now in common use. Electronic Service Delivery is about making that happen.
The Electronic Service Delivery program will be rolled out in phases, to minimize disruption to our customers. The potential benefits of electronic service delivery are significant, and include:
- apply for permits from anywhere, anytime,
- a more efficient process of storing and accessing records,
- reduced printing costs, and
- a more environmentally-friendly service.
Toronto Building Electronic Service Delivery Initiative:
- Electronic Review and Issuance of Permits
Effective November 12, 2012 Toronto Building will begin the electronic review and issuance of permits. All permit applications received for new projects on or after November 12th will be issued on a rewritable DVD or by Email.
The rewritable DVD can be picked up at the appropriate customer service counter, or if the permit package is less than 10mb and there are no outstanding fees, emailed directly to the Applicant. The rewritable DVD or email will contain a file in PDF format which includes the approved plans, a permit placard and any other documents that support the permit.
The Owner or Applicant will be responsible for printing the permit placard and posting it in a conspicuous location on the construction site. Information, records, drawings or specifications issued as part of the permit must also be printed and kept on the construction site. Drawings and specifications must be printed full sized, to scale, and in colour.
- Mandatory Electronic Submission
On November 7, 2011, Toronto Building implemented Mandatory Electronic Submission as the first step towards delivering services electronically. The requirement for an electronic submission is the first step towards a goal of online submissions and issuance through different service delivery channels.
As part of this implementation all applications to Toronto Building must comply with the Electronic Submission Guidelines.
Electronic Submission to Toronto Building enables the transition to full electronic processing, and makes it possible to open new channels.
For example, on November 7, Toronto Building began the electronic processing and issuance of three services:
If you have any questions, or comments about the Electronic Service Delivery Program, or would like more information please email bldesd@toronto.ca.
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