Children's Services Division

• Applications for subsidy
• Questions regarding your subsidy
• Concerns & complaints
• Suspected child abuse or neglect
• Suspected subsidy fraud
• Employment opportunities

Applications for child care fee subsidy

• To apply for child care fee subsidy, complete an application online or call 311. We suggest that you apply early as there is a waiting list for subsidy.

Questions regarding your subsidy

• If you are receiving subsidy or if you are on the wait list for subsidy, your caseworker can help you with most of your questions. Each office has a supervisor who would be happy to provide additional assistance if needed. If you do not know who your caseworker is, please call 416-392-5437.

Concerns, Complaints or Appeals

• If your caseworker or the supervisor is unable to help you with your subsidy concerns or complaints, or you want to appeal a decision about your eligibility, you may contact the Children's Services Client Liaison Consultant, who acts as a parent advocate and resource person at 416-397-1262

• If you have questions, concerns or complaints related directly to your child care provider, please call a Children's Services Consultant at 416-397-7377.

Suspected subsidy fraud

• If you want to report suspected misuse of the child care fee subsidy program, please contact 416-392-5437. Your phone call is confidential and the information you provide will be investigated. This line does not subscribe to call display and no attempt will be made to trace your call or to determine your identity if this is an anonymous tip.
  

Suspected child abuse or neglect

Children's Services Division is not a Children's Aid Society. If you suspect a child is, or may be in need of protection, you must contact one of the following Children's Aid Societies that serve Toronto:

• Children's Aid Society of Toronto 416-924-4646
• Catholic Children's Aid Society 416-395-1500
• Jewish Child and Family Service 416-638-7800
• Native Child and Family Services of Toronto 416-969-8510

Employment opportunities

If you are interested in employment opportunities with Children's Services Division, please go to Careers in the Toronto Public Service. This link will provide you with information on:

• current job postings
• how to apply
• where to send your resume
• answers to commonly asked questions