Corrections to your Utility Bill
Certain water customers received utility bills in 2011 that were based on 2010 water rates instead of the correct 2011 rates. Errors in the rates affected only a portion of 2011, and apply to customers that have metric water meters that are located in the former municipality of York, and certain customers that are billed on a flat rate basis located in the former City of Toronto and parts of Etobicoke.
Beginning June 14, 2012, affected customers will receive an adjustment on their next regular utility bill to reflect the corrected rates for 2011 water usage. In order to provide customers extra time to pay any re-billed amounts, the due date for the next regularly scheduled utility bill will be extended by 30 days.
For more information please contact Revenue Services Customer Service.
Paying City of Toronto Utility Bills
Toronto residents are reminded that it is not possible to pay City of Toronto utility bills over the web or by telephone unless using their bank or financial institution's web or telephone services. Utility bill payment options.
The City advises Toronto residents to be aware of possible fraudulent telephone calls stating that an online City tax, utility, or parking ticket payment has not gone through, and requesting that further payment be made through a website provided by the caller. The City of Toronto will never call you to advise that an online payment has not gone through, or ask you to make payment or provide any banking or account information over the telephone. Do not provide personal banking information to anyone over the telephone or web or make an online payment on any website that cannot be verified.
To report suspected telephone fraud contact the Toronto Police Service at 416-808-2222, call the Canadian Anti-Fraud Call Centre (PhoneBusters) at 1-888-495-8501 or report online through www.recol.ca
Designate Mailing Notice
Any tenant who has been receiving utility bills on behalf of their property owner would have received a letter and new form from the City if their agreement was in place prior to November 1, 2008.
See more information.
The Pre-Authorized Utility Bill Payment Program is an easy way to pay your water bill
See more information.
Receive and Pay your Utility Bills online with epost.
Find out how to sign-up.
Avoid missed collections
While missed collections of garbage, recycling or green bins can be frustrating, there is often an explanation for why they happen. Putting your items out for collection correctly is important and easy to do as shown in these visual examples. You can also check your collection calendar for common reasons for missed collections and for details on how to place your garbage, recycling bins, green bins and yard waste at the curb.
Information for industrial water users
As of January 1, 2008, registered industrial water users consuming more than 6,000 m³ per year were automatically billed at a reduced water rate. To maintain this Industrial Water Rate, industrial users must: (i) be operating out of premises assessed in the industrial property tax class; (ii) be in compliance with the City's Sewer-Use bylaw (contact 416-392-9940); (iii) consume 6,000 m³ of water or more annually; and (iv) submit a comprehensive water conservation plan. Learn more...
Recycling - it just goes on and on
Thanks to everybody's effort, recycling is making a huge impact on the environment, the economy and our ability to achieve aggressive waste diversion from landfill goals. Recycling makes useful objects out of waste and adds a little magic to our lives. Find out what recyclables get made into and all the resulting benefits. Recycling is magic (PDF)!