View your water usage.
According to the American Water Works Association, the daily average water consumption for a family of four people is 1 cubic metre (m3), 219.97 gallons or 1,000 litres.
A sudden rise in the amount of your bill may be due to a number of reasons:
Find out more information on how to check for leaks.
Higher-than-normal water consumption during the winter months can be due to several reasons including:
The above City initiated water services will appear as an adjusted billing item on the water portion of the utility bill.
Refer to other water-related help and advice.
As a courtesy, a notification letter may be sent to the property owner to advise of an unusual increase in water consumption. Review causes your potential increases in water and check for leaks.
Call Water Investigation at 416-395-0177 with any questions regarding this letter.
If you have increased water consumption resulting from home dialysis treatments, you may qualify for the Home Dialysis Water Rebate Program.
If you are a low-income senior or a low-income person living with disabilities and consume less than 400 cubic metres (m³) of water each year, you may be eligible for a water rebate.
If you are a low-income senior or a low-income person living with disabilities and use a garbage bin or single-family residential bag-only customer; you may qualify to receive a rebate on the solid waste portion of your utility bill.
Learn more about qualifying to receive a solid waste rebate.
Learn more Water Leaks, Costs & How to Spot a Leak.
Connection or disconnection to the City’s water supply can be requested for:
Learn more about requesting a water/sewer service connection or disconnection.