Please have your utility account number available.
For utility billing information such as balance owing, consumption, discount, payment options, rates and rebates call a Customer Service Representative at:
To submit your water meter reading vist the website or call
Other Contact Information
For emergency, water supply problems - pressure, volume discoloured or rusty water - or to report a spill or waste dumping into a sewer, catch basin or water course: 311 (24-hour line).
For information on Toronto's water supply, sewer systems, water efficiency programs, services and more: 311 or visit www.toronto.ca/water.
For information about solid waste programs and services, including collection schedules or missed collections such as: garbage, recycling, organics and yard waste: 311 or visit www.toronto.ca/recycle.
For Blue Bin and Garbage Bin program enquiries, or to request an exchange, repair or additional bin: 311 (24-hour line).