The average household of four people uses the equivalent of 5 bathtubs of water each day.
The amount on my water bill is split between water and sewer charges. What is the sewer charge?
The sewer portion of the utility bill represents the total cost for wastewater treatment, infrastructure and maintenance of the sewer system. The City is simply providing a breakdown of water and sewer charges as additional information to customers.
I received a card in my mailbox to call in my meter reading. Why is it important that I provide an actual water meter reading?
Water meter readings ensure that utility bills are based on actual consumption. When readings are not provided, water consumption is estimated, and you may be over or under billed. Consistent, actual readings can help identify plumbing leaks sooner and save you money.
If you are not at home when a meter reader arrives, or if you receive a water meter reading card in the mail or at the door, simply follow the steps below.
Step 1 Locate and read your water meter.
Step 2 Have your utility bill account number, property address and meter reading ready and choose one of the options below:
CALL our voice mail system, available 24 hours a day, seven days a week, at 416-397-READ (7323) from your touchtone phone. Follow the information on the voice mail system.
VISIT our website to use the meter reading entry feature.
MAIL the meter reading card
For questions concerning your utility account, please call a Customer Service Representative at 416-338-4829, Monday through Friday, 8:30 a.m. to 4:30 p.m.
My water bills have always been consistent. Now they are suddenly very high. Why?
A sudden rise in your water bill amount may be due
to a number of reasons including:
- Plumbing leaks in toilets and/or fixtures
- Consecutive estimated readings followed by an actual reading. (If your water usage was estimated and your consumption for previous billing periods was higher than estimated, you may see an increase in your current water bill.)
- An increase in the number of people living in the house, resulting in greater water usage
- A dry, hot summer, resulting in higher water consumption, and
- An increase in the number of days in the billing
period
Leaking toilets and/or fixtures cost you money.
It is important to check for leaks on your property.
Leaking toilets and other fixtures waste water and will increase the amount of your utility bill. All water
consumption, including water consumed by leaks, is the homeowner's responsibility and is charged to your utility account.
View more information on how to test for leaks.
Where is the water meter located in my house?
The water meter is typically located in the basement, along the front wall and near the floor. Other common places include basement washroom and laundry rooms.
I'm moving and need to close my water account. What should I do?
For customers with a water meter, please call our Customer Service Representatives at 416-338-4829 prior to your moving day. You will be asked for the following information:
- The closing or moving day
- A forwarding address
- A new telephone number
A meter reader will make every effort to obtain a reading on the closing date. However, if you are ready to vacate the premises, please read the meter and call us with the reading. A final bill will be sent to your new address.
I have a tenant living at my property. Can you send the utility bill to them?
Yes. See information on assigning a Designate Mailer.
