The Environment and Climate Division serves the community and the corporation in addressing environmental issues of concern by: providing research and policy expertise; establishing effective policy and program partnerships between external and internal stakeholders; and by delivering the tools needed to support residents and businesses in making changes to contribute to greener lifestyles and business practices. The Division delivers its services through two main areas:

  • Environmental support for residents and business
  • Corporate environmental support

We have a procedure for receiving and responding to complaints from the public regarding service, wait time, actions or lack of action by an employee of the Environment and Climate Division. We also welcome any compliments or kudos you may have. All complaints are reviewed by management and will be promptly addressed in an effort to resolve your concern as quickly as possible.

Programs for Residents & Businesses

Eco Roof Incentive Program

Online application: a written response on the status of an online application can be expected within four to six weeks of submission.

Home Energy Loan Program (HELP)

Applications and emails will be responded to within ten business days.

Navigation Services

Applications and emails will be responded to within five business days.

Energy Retrofit Loans

Applications and emails will be responded to within five business days.

Green Will Initiative

Applications and emails will be responded to within five business days.