City Planning – Customer Service Standards

City Planning leads policy development, champions design excellence, and delivers innovative research initiatives on land use issues, providing expert planning advice on housing, environmental sustainability, community and economic development, urban design, and transportation.

Stewards of the City’s Official Plan, City Planning recommends actions to the Planning and Housing Committee and administers the Committee of Adjustment.

Service Standards

Inquiries and requests, including those received by phone and email, will be acknowledged within two business days.

Other Timelines

• Design Review Panel: Items are placed on the agenda approximately two to three months after a pre-application meeting.
• Committee of Adjustment: Items are placed on the agenda approximately six to eight weeks after submission.
• Heritage Planning: Responses to demolition permit applications are provided within 60 to 90 days.