The Environment & Climate Division is committed to providing a high quality of service and to satisfying public expectations in all of our program areas. We have a procedure for receiving and responding to complaints from the public regarding service, wait time, and actions or lack of action of an employee of our division. We also welcome any compliments or kudos you may have.
Complaints will be reviewed by management and every effort will be made to resolve your concern as quickly as possible.
Complaints/compliments may be made orally (in person or by telephone) or in writing (by mail, email or fax). As a first step, we recommend you speak directly with the person responsible for the program in question. Most complaints received this way can be resolved quickly.
If you are not satisfied, please submit your complaint/complaint in one of the following ways:
Complaints will be reviewed by the Director and other management staff. Your complaint will be treated as confidential to protect your privacy; however, you may be identified indirectly when a complaint is investigated. If you do not wish to be identified, you may submit an anonymous complaint.
If you are not satisfied with the outcome of your complaint, you may present your complaint/concerns to the Office of the Ombudsman.