Environment & Climate – Complaints & Compliments

In addition to promoting environmental sustainability, energy efficiency and conservation within the City’s internal operations, the Environment & Climate Division develops and implements environmental, climate and energy policies, projects and programs that promote sustainable development and the growth of the green economy; provides research and policy expertise; establishes and leverages partnerships with internal and external stakeholders; delivers tools and resources to engage Toronto residents and businesses in adopting sustainable lifestyles and business practices; and ensures the City can maintain its global leadership position in environmental stewardship.

Environment & Climate Division handles complaints related to:

  • Service
  • Wait time
  • Actions or lack of action of an employee of our division

How to Submit a Complaint

Complaints may be made in writing (by email or mail). Submitted complaints are reviewed promptly and we make every effort to resolve them as quickly as possible. Any correspondence and/or complaint that contains profanity, rude or inappropriate language will not receive a response.

Email

environmentandclimate@toronto.ca

Mail

Environment & Climate Division
Union Station
East Wing, 2nd Floor
c/o Metro Hall mailroom
55 John St.
Toronto, ON M5V 3C6
Attention: Environment & Climate Feedback

What Happens Next

  1. Your complaint will be logged, investigated and reviewed by management.
  2. You should expect to receive an acknowledgment of your complaint within two business days that tells you who will be undertaking the investigation and when you should expect an answer.
  3. You should expect to receive a response to the complaint within ten business days. If this is not possible, you will be advised of the reason why and the estimated timeline for response.

Unsatisfied With the Outcome of Your Complaint?

After completing the City of Toronto’s complaints process, if you feel you have been treated unfairly or received unfair service, you can contact Ombudsman Toronto.

Comments are opinions or suggestions about a City of Toronto service, program or staff member.

How to Submit a Comment

Email

environmentandclimate@toronto.ca

Mail

Environment & Climate Division
Union Station
East Wing, 2nd Floor
c/o Metro Hall mailroom
55 John St.
Toronto, ON M5V 3C6
Attention: Environment & Climate Feedback

What Happens Next

Unless otherwise requested, comments will not be responded to but will be forwarded to relevant staff and shared with the appropriate management staff.

Compliments are praise or expressions of approval for a City of Toronto service, program or staff member.

How to Submit a Compliment

Email

environmentandclimate@toronto.ca

Mail

Environment & Climate Division
Union Station
East Wing, 2nd Floor
c/o Metro Hall mailroom
55 John St.
Toronto, ON M5V 3C6
Attention: Environment & Climate Feedback

What Happens Next

Unless otherwise requested, compliments will not be responded to but will be forwarded to relevant staff and shared with the appropriate management staff.