The Environment, Climate and Forestry Division serves the community and the corporation in addressing environmental issues of concern by: providing research and policy expertise; establishing effective policy and program partnerships between external and internal stakeholders; and by delivering the tools needed to support residents and businesses in making changes to contribute to greener lifestyles and business practices. The Division delivers its services through two main areas:
- Environmental support for residents and business
- Corporate environmental support
We have a procedure for receiving and responding to complaints from the public regarding service, wait time, actions or lack of action by an employee of the Environment, Climate and Forestry Division. We also welcome any compliments or kudos you may have. All complaints are reviewed by management and will be promptly addressed in an effort to resolve your concern as quickly as possible.
For any item where an urgent public safety hazard is reported, response is immediate and/or 24 hours based upon situation assessment. To start your service request call 311.
Insects
Bees/Wasps Inspection and Removal
- Investigation time: three business days
- Completion time: three business days
Insect and Disease Inspection
- Investigation time: four weeks
- Completion time: 12 months
General Pruning & Tree Maintenance
General Pruning
- Investigation time: eight weeks*
- Completion time: six months*
*Timeframes are expected to be longer between June to September.
General Tree Maintenance
- Investigation time: eight weeks
- Completion time: six months
Mulching
Mulching
- Investigation time: eight weeks
- Completion time: six months
Ravine & Tree Pit Maintenance
Ravine Safety and Maintenance
- Investigation time: two weeks
- Completion time: 12 months
Tree Pit Paver Maintenance
- Investigation time: 16 weeks
- Completion time: three years
Storm Clean Up
Storm Damage Clean Up
- Investigation time: 72 hours
- Completion time: six months
Other Tree Maintenance
Tree and Stump Removal
- Investigation time: eight weeks
- Completion time: six months*
*Dependant on the time of year. Factors such as snow cover can extend this.
Tree Planting
- Investigation time: eight weeks
- Completion Time: 18 months*
*Depending on the timing of the request and the type of tree, this can be within 12 months or less.
Tree Protection, Inspection, Ravine (Complaint)
- Investigation time: five business days
- Completion time: 12 months
Inspection, Public Tree (Complaint)
- Investigation time: five business days
- Completion time: 12 months
Inspection, Private Tree (Complaint)
- Investigation time: five business days
- Completion time: 12 months
