Environment & Climate – Customer Service Standards
The Environment and Climate Division serves the community and the corporation in addressing environmental issues of concern by: providing research and policy expertise; establishing effective policy and program partnerships between external and internal stakeholders; and by delivering the tools needed to support residents and businesses in making changes to contribute to greener lifestyles and business practices. The Division delivers its services through two main areas:
Environmental support for residents and business
Corporate environmental support
We have a procedure for receiving and responding to complaints from the public regarding service, wait time, actions or lack of action by an employee of the Environment and Climate Division. We also welcome any compliments or kudos you may have. All complaints are reviewed by management and will be promptly addressed in an effort to resolve your concern as quickly as possible.
Eco Roof Incentive Program
Online application: a written response on the status of an online application can be expected within four to six weeks of submission.
Smart Commute Toronto – Central
Smart Commute Program: A workplace site assessment will be completed and a baseline survey started within four weeks from the time of a signed new client agreement.
Energy Consumption in City Facilities
Corporate Buildings: Normalize energy consumption (eKWH) per sq. ft. per year.
Waste Management / Recycling Office Waste
Waste recycling: Achieve or surpass 90 per cent waste diversion per year on a corporate level.
Live Green Capital Projects Program
Letter of interest: A written response on the status of your letter of interest can be expected within three weeks from the posted closing date.
Full application: A written response on the status of your full application can be expected within four to six weeks from the posted closing date.
Live Green Community Investment Program
Letter of interest: A written response on the status of your letter of interest can be expected within three weeks from the posted closing date.
Full application: A written response on the status of your full application can be expected within four to six weeks from the posted closing date.
Live Green Membership Card
Business application: An email response on the status of your application can be expected within two to four weeks from the date of submission.
Membership card sign-up: Membership cards are mailed by Canada Post at the beginning of every month. New members can expect their cards to arrive in four to six weeks from the time of online registration.
Live Green Toronto ChemTRAC Toxics Reduction Grants
Letter of interest: A written response on the status of your letter of interest can be expected within three weeks from the posted closing date.
Full application: A written response on the status of your full application can be expected within four to six weeks from the posted closing date.
Live Green Toronto Volunteers
New volunteer sign up: Upon the successful completion of a volunteer application and interview, volunteers will be engaged in training and volunteer opportunities.
