The Parks and Recreation division provides a wide variety of leisure and recreation opportunities that promote and enhance the social and physical development of children and youth, lead the way to lifelong active living for all Toronto residents, and contribute to overall quality of life.
Parks and Recreation is also responsible for community development and parks, including park and open space planning initiatives. The division manages and maintains facilities and operates specialized services, including the ferries, golf courses, waterfront and regional parks systems.
A formal complaint could include dissatisfaction or concerns related to a Parks and Recreation program, service, or staff member.
Complaints may be made in writing by email or mail, verbally by telephone or in person by visiting a Recreation facility.
Any correspondence that contains profanity, rude or inappropriate language will not receive a response.
To submit a complaint, please provide:
416-396-7378
Toronto City Hall
100 Queen Street W., West Tower, 4th Floor,
Toronto, ON M5H 2N2
Attention: P&R Feedback
Visit any Recreation facility. When making a verbal complaint, Parks and Recreation may request written documentation of the complaint – especially if it involves a serious or complex matter.
Parks and Recreation staff is committed to serving Toronto residents and visitors with professionalism and integrity. Feedback is an important step in our endeavour to continually improve our service delivery to residents in a fiscally responsible manner.
We are committed to providing high-quality and fiscally responsible parks and recreation services to all. To continually improve our services and performance, we invite members of the public to advise when something goes wrong. This will help us to improve our standards and ensure effective delivery of services to residents. All Parks and Recreation staff members are expected to respond to complaints in the time frames specified in these procedures.
The following principles will guide staff in managing complaints:
Comments are opinions or suggestions about a Parks and Recreation service, program or staff member.
Toronto City Hall
100 Queen Street W., West Tower, 4th Floor,
Toronto, ON M5H 2N2
Attention: P&R Feedback
Unless otherwise requested, comments will not be responded to but will be forwarded to relevant staff.
A compliment is an expression of praise or satisfaction of Parks and Recreation staff or the quality of the service you received from the Division.
Compliments are always welcome. Tell us about your customer experience.
Visit any Recreation facility.
Unless otherwise requested, comments will not be responded to but will be forwarded to relevant staff.