When making a complaint, please include the following information:
Please refer to the list below to determine which division administers the funding program
Complaints will be handled according to the timelines of the responsible division. All complaints are documented and addressed as quickly as possible.
There will be a written record made of all complaints through the complaint policy and procedures of the City Division responsible for the funding program.
The information gathered will include:
The initial information will be taken and recorded by the division’s Complaint Contact as identified in the chart above. As the resolution of the complaint occurs, additional information will be added to the record.
Your complaint will be handled in a confidential manner. However, when the complaint is investigated, you may be directly identified as a result of the investigation.