Grants – Complaints – City of Toronto

How to Make a Complaint

When making a complaint, please include the following information:

Complainant name
Complainant contact information (address, email or phone)
The name of the program or service about which the complaint is being made
Details of the complaint
Any actions the complainant wishes the specific division to take

Please refer to the list below to determine which division administers the funding program

City Planning – Toronto Heritage Grant Program
Social Development, Finance and Administration (SDFA) funding programs:
- Local Leadership Grant
- Community Crisis Response Fund
- Youth Violence Prevention Grant
- Identify ‘N Impact Grant
- Community Service Partnerships Funding
- Black-Mandated Funding Framework Grant
Economic Development and Culture (EDC) funding programs:
- Local Arts Service Organizations
- Indigenous Arts and Culture Partnership Fund
Toronto Public Health – Student Nutrition Program
Shelter, Support & Housing – Homeless Initiatives Fund
Toronto Arts Council
Toronto Atmospheric Fund (TAF)

Receipt of Complaint & Timelines

Complaints will be handled according to the timelines of the responsible division. All complaints are documented and addressed as quickly as possible.

Collection & Understanding of Complaint Information

There will be a written record made of all complaints through the complaint policy and procedures of the City Division responsible for the funding program.

The information gathered will include:

Name of the complainant
Date and details of the complaint
Communication with the complainant, City staff and other parties

The initial information will be taken and recorded by the division’s Complaint Contact as identified in the chart above. As the resolution of the complaint occurs, additional information will be added to the record.

Your complaint will be handled in a confidential manner. However, when the complaint is investigated, you may be directly identified as a result of the investigation.