Social Development, Finance & Administration – Customer Service Standards
The Social Development, Finance & Administration Division provides services in three areas:
All requests for information, data, referrals and assistance will be responded to and prioritized, based on urgency, within two business days. We will proactively listen, acknowledge, identify and collaborate to address customer, City, multi-sectoral, and community partner needs and opportunities. We value the residents and all community partners we work with and recognize their uniqueness and strengths. We will treat all residents, community partners, city staff and multi-sectoral partners with dignity and respect. Our customers will have an opportunity to provide feedback on the quality of the information, data, referrals and assistance provided and whether our response met their needs.
Financial Management Section will provide professional and timely financial services and supports to all of its customers ensuring accuracy, completeness of information, financial compliance and internal control. We will meet customers’ needs with an immediate turnaround time or within an agreed upon time frame.