Eligible applicants are placed on the Centralized Waiting List. Applicants are served on a first-come, first-served basis, unless they have priority access. Housing providers use the Centralized Waiting List to select applicants for Rent-Geared-to-Income housing.
To allow applicants on the Centralized Waiting List to make more informed housing choices, the City has implemented the choice-based housing offer process, which allows applicants to:
The following applicants have been invited to participate in choice-based:
Receiving an invitation to participate in a choice-based cycle is determined by:
Your invitation to participate in the choice-based process will be sent to the email address you provided in your MyAccesstoHousingTO account.
The City posts available vacancies for units in MyAccesstoHousingTO every two weeks. Once you have been invited to participate in the choice-based housing offer process, you will receive notifications through MyAccesstoHousingTO about choice-based cycles. In each cycle, applicants will receive an email notification letting them know when a cycle is starting, asking them to log into MyAccesstoHousingTO to participate in a choice-based cycle by reviewing available units and expressing interest. Applicants can express interest in as many units as meet their household’s needs.
During a choice-based cycle applicants can expect to receive notifications by email and in their MyAccesstoHousingTO account when:
Once the cycle is closed, applicants can no longer express interest in a unit.
In compliance with the Housing Services Act, the City moved to a Single Offer Rule in 2022.
This means that since January 1, 2022, applicants are eligible to receive one offer of suitable RGI housing. If an applicant refuses this offer, they will be removed from the Centralized Waiting List. Applicants are eligible to re-apply, but they will receive a new application date and will start at the bottom of the Centralized Waiting List. If a file is cancelled due to a refusal, applicants have 30 days to request a review of the decision
To participate in the housing offer process, ensure that all your contact information is correct in your MyAccesstoHousingTO account to avoid missing your offer. Once you’ve received your invitation to participate in the choice-based housing offer process, you can:
See the video below for step-by-step instructions on how to participate in the choice-based housing offer process and express interest in available units in the MyAccesstoHousingTO applicant portal.
When a cycle closes, the top-ranked applicant can expect to be contacted by a housing provider within two to three business days, after which applicants have two business days to respond. If you do not respond to an offer or refuse an offer of housing, you will be removed from the Centralized Waiting List.
Please ensure you have these documents ready to keep the housing offer process progressing smoothly. Documents requested may include the following:
Once you have accepted an offer of housing you will be scheduled to go see the unit. A leasing appointment will be arranged, and all members of the household 16 years of age and older must be present at the lease signing. You can then prepare to move into your new home.
If you have expressed interest in a vacancy and are not at the top of the waiting list for that building, you will:
The average wait time per unit size is shown in the following table:
|Average time on waitlist*
|Studio – Senior
*Information is based on 2022 data.
Some buildings have an approved mandate to house a particular group of people. In buildings with approved mandates, households who apply for units must include at least one person who qualifies for the mandate. For example, some mandates require that tenants be seniors, artists or member of a specific cultural community. View a list of buildings with mandates and find out how to apply.
Households on the Centralized Waiting List with at least one member aged 59 or older are eligible for buildings with a seniors’ mandate.