Starting Tuesday, November 30, 2021, the City will be testing the choice-based housing offer process, a new way to access Rent-Geared-to-Income (RGI) housing in Toronto, with a small group of applicants on the Centralized Waiting List (CWL). Applicants will be invited to participate in this pilot based on their application date (oldest applications will be invited first) and priority status, if applicable.


The City plans to introduce the choice-based housing offer process to all applicants on the CWL in early 2022. Watch this video to learn more about this new housing offer process:

With the choice-based housing offer process, as an applicant, you will be able to:

  • see detailed information in your MyAccesstoHousingTO about available buildings and units, including photos, move-in dates and accessibility features
  • choose units of interest
  • make a more informed decision when selecting a unit
  • sign up to receive email notifications when new information is posted

Before you can be invited to participate in the choice-based housing offer process, you must:

  • complete an RGI application in MyAccesstoHousingTO, and
  • submit a Notice of Assessment, for all household members 16 years of age and older.

If you are already on the Centralized Waiting List, you will need to register in MyAccesstoHousingTO using the code that was mailed to you. If you have not received a code, please call the Application Support Centre at 416-338-8888, open Monday to Friday from 8:30 a.m. to 4:30 p.m.


Receiving an invitation to participate in a choice-based cycle will be based on:


  • the date you applied for RGI housing (oldest applications will be invited first).

You will receive an invitation to participate in the choice-based process at the email address you provided on your application.

Once you have been invited to participate in Choice-Based, you will receive notifications through MyAccesstoHousingTO about choice-based cycles.

Here’s how it will work:

  • Every two weeks, the City will post new vacancies (start of a cycle)
  • You will receive an email asking you to log onto MyAccesstoHousingTO and express interest in units.
  • You will receive this email invitation based on your application date or priority status.

During a choice-based cycle, you can expect to receive notifications in MyAccesstoHousingTO and by email that let you know when:

  • a cycle is starting, and you can begin accessing available vacancy information
  • a cycle is ending, and your deadline to express interest or change an expression of interest is coming up
  • you are the top-ranked applicant (to let you know you can expect a call from the housing provider with an offer)
  • a summary of the cycle’s outcome is available

Once you’ve received your invitation to participate in the choice-based housing offer process:

  1. Log onto MyAccesstoHousingTO to receive your invitation.
  2. View available units that you are eligible for under ‘Current Cycle’
  3. Vacancy postings will include information about the building (e.g. a photo, recreational facilities, security features, and accessibility information) and detailed information about vacant units (e.g. move-in date, unit photos, a floor plan, accessibility information, parking, storage and utilities).
  4. Express interest using MyAccesstoHousingTO by selecting units that meet your household needs.

The video below will teach you step-by-step how to participate in the choice-based housing offer process and express interest in available units in the MyAccesstoHousingTO applicant portal.

Visit MyAccesstoHousingTO to view available vacancies (units) every two weeks.

Vacancy postings will include full descriptions of the buildings and units that are available, including amenity information, accessibility features and move-in dates.

Once you have reviewed the building and unit information provided, you can choose to express interest in as many units that meet your household needs

To express interest in an available unit (vacancy) you will need to log onto your MyAccesstoHousingTO and choose vacancies that meet your household’s needs.

Expressing interest is as easy as checking the box next to units you have reviewed and for which you are interested in receiving a housing offer.

It is important to note that:

  1. If you are interested in a vacancy, you will need to participate by expressing interest in a unit in order to receive a housing offer.
  2. Selecting a vacancy may result in you receiving a housing offer.

If you have expressed interest in a vacancy and are at the top of the waiting list (based on your RGI application date and priority status, if applicable) for that building, a housing provider will contact you by phone with an offer of housing.

At the end of a two-week choice-based cycle, for each available unit:

  • The applicant who expresses interest and is closest to the top of the waiting list will receive a housing offer.
  • If you don’t receive a housing offer, you will receive an email that advises you of the outcome.

Please note, if you don’t receive an offer at the end of a choice-based cycle, you will get the opportunity to express interest in available units in future cycles.

Important information:

  • When a cycle closes, the top-ranked applicant can expect to be contacted by a housing provider within two to three business days.
  • Please ensure that all your contact information is up-to-date.
  • If you do not respond to an offer this is considered a refusal. If an offer of housing is refused you will be removed from the Centralized Waiting List.
  • If you have received a message from the housing provider, you will have two business days to respond.
  • Once you accept the offer of housing you will be scheduled to go see the unit.
  • A leasing appointment will be set up and all members of the household 16 years of age and older must be present at the lease signing.
  • You can then prepare to move in to your new unit!


If you have expressed interest in a vacancy and are not at the top of the waiting list for that building:

  • You will receive a notification with the outcome of that cycle.
  • You will be informed of upcoming cycles when they begin.
  • You can choose to participate in future choice-based cycles until you are housed.

Have questions about the choice-based housing offer process or need help? Visit the Access to Housing page for more information including where to access free WiFi or get help through a Housing Help Centre or community agency partner.