Maintaining your Rent-Geared-to-Income Application

If you have an existing RGI application, sign up for your MyAccesstoHousingTO online account. Through your online account, you can manage your application for Rent-Geared-to-Income (RGI) housing and receive important information and notifications.  If you need assistance with signing up, go to Help for RGI Applicants.

All applicants have been sent a registration letter in the mail to the address they provided along with their existing application. If you are an applicant and have not received this information, call the Application Support Center at 416-338-8888 or book an appointment for in-person assistance.

You must keep your application up to date, including your contact information and required documents, to maintain your eligibility and ensure housing providers are able to reach you at the time of offer. If you do not keep your application up to date, it could result in a housing offer being counted as a refusal or your file being cancelled.

The City of Toronto may use the information from your application to identify other housing benefits for which you may be eligible.

Legal Name Change

  • If you or a member of your household has had a legal name change, you can update this information in your MyAccesstoHousingTO account online. You will be required to submit supporting documentation of the legal name change with your request. Only update your legal name once you receive your proof of legal name change document,  updated status in Canada document and Notice of Assessment with your new legal name.
  • You can continue to use a preferred name that is separate from your legal name in your account.
  • If you no longer have access to the email account that was used for creating your MyAccesstoHousingTO account, you can visit the Access to Housing Resource Centre at 176 Elm Street, where staff will verify your identity using government issued photo ID.
  • If you are unable to visit the Access to Housing Resource Centre, please call the Application Support Centre at 416-338-8888 for assistance.

On an annual basis, to maintain your place on the Centralized Waiting List (CWL), you must: 

  1. Log into your MyAccesstoHousingTO account.
  2. Upload the most recent years Notice of Assessment (NOA) for every member of your household 16 and over or proof of their status as a full-time student. Eligible Special Priority Program applicants, those with approved priority access based on currently experiencing homelessness and newcomer applicants on the CWL for less than one year are not required to provide their NOA for the previous year.
  3. Review the information on your application to ensure it is correct.
  4. Ensure all household members 16 years of age and older sign the Consent and Declaration forms and upload them to your account.

Exceptions

Applicants do not have to complete the 2024 Annual Review process and will maintain their eligibility on the CWL if they:

  • have approved Special Priority Program status
  • have approved priority access based on currently experiencing homelessness
  • are Overhoused, that is, there are too few tenants for the size of unit due to a change in household size

Household members 16 years and older are required to submit the most recent Notice of Assessment. The Notice of Assessment must include:  

  • Name 
  • Address 
  • Line 23600 

Sample Notice of Assessment (NOA)

Full-time students must provide proof of their status as follows:  

  • for secondary school, one of the following: 
    • a letter from the principal or registrar  
    • a certified timetable  
  • for post-secondary institutions, one of the following: 
    • a document from a funding agency that outlines the name of the educational institution and the number of courses the student is taking  
    • a confirmation of enrolment prepared by an educational institution 
    • a receipt from the educational institution showing the tuition fees paid