Maintaining your Rent-Geared-to-Income Application

Legal Name Change

• If you or a member of your household has had a legal name change, you can update this information in your MyAccesstoHousingTO account online. You will be required to submit supporting documentation of the legal name change with your request. Only update your legal name once you receive your proof of legal name change document,  updated status in Canada document and Notice of Assessment with your new legal name.
• You can continue to use a preferred name that is separate from your legal name in your account.

• If you no longer have access to the email account that was used for creating your MyAccesstoHousingTO account, you can visit the Access to Housing Resource Centre at 176 Elm Street, where staff will verify your identity using government issued photo ID.
• If you are unable to visit the Access to Housing Resource Centre, please call the Application Support Centre at 416-338-8888 for assistance.

Every year, to maintain your place on the Centralized Waiting List, you must: 

1. Log into your MyAccesstoHousingTO account.
2. Upload the most recent years Notice of Assessment for every member of your household 16 years and over or proof of their status as a full-time student.
3. Review the information on your application to ensure it is correct.
4. Ensure all household members 16 years of age and older sign the Consent and Declaration forms and upload them to your account.

Exceptions

Applicants do not have to complete an annual review process, and will maintain their eligibility on the CWL if they:

• have approved Special Priority Program status
• have approved priority access based on currently experiencing homelessness
• are considered Overhoused – there are too few tenants for the size of unit due to a change in household size

Through your MyAccesstoHousingTO online account, you can securely upload your most recent Notice of Assessment.  

1. On the Line 23600 tab, add a record for each household member that has a Notice of Assessment
2. On the Documents tab, select the appropriate household member’s upload field 
3. Click Upload button 
4. Upload the Notice of Assessment
5. Once the document is uploaded, you will be able view the most recent Notice of Assessment

Ensure the relevant pages of the Notice of Assessment are uploaded into one file so the following information is visible: 

• Full name
• Tax year
• Line 23600 

All previous Notice of Assessments will be moved to the Archived Documents tab. 

Full-time students must provide proof of their status as follows:  

• for secondary school, one of the following: 
  • a letter from the principal or registrar  
  • a certified timetable  
• for post-secondary institutions, one of the following: 
  • a document from a funding agency that outlines the name of the educational institution and the number of courses the student is taking  
  • a confirmation of enrolment prepared by an educational institution 
  • a receipt from the educational institution showing the tuition fees paid 

Applicants who have had their applications cancelled, can request a reinstatement within two years from the date the application was cancelled.  

Household Income Limits

If your application was cancelled because your income in a particular year exceeded the Household Income Limits, but then fell below the Household Income Limits the following year, you can apply to have your application reactivated within two years. 

Once your application is reactivated, you will need to complete the 24-month renewal steps in your MyAccesstoHousingTO online account.

Applicants have 30 days from the date on the initial decision notification to request a Decision Review. A Decision Review request can be submitted in your MyAccesstoHousingTO online account.   

Applicants may request a review if they disagree on decisions about:  

• Eligibility for Rent-Geared-to-Income (RGI) assistance  
• Priority status on the centralized waiting list (Note: Indigenous Priority decision reviews are conducted by a Review Panel consisting of Indigenous Agency Partners.) 
• Housing Offer Refusal (Single Offer Rule)  
• Eligibility for Modified Unit  
• Eligibility for Additional Bedroom  
• Eligibility for RGI priorities  
• RGI application date (backdating request) 

Steps to Request a Decision Review:  

1.  Log into your MyAccesstoHousingTO online account  
2. Select the Service Request button 
3. Click Add Service Request  
4. Select the request reason by using the drop down select the reason 
5. Provide a brief summary and additional details of why you are requesting a decision review  
6. Click Save  

Decision Reviews Policy

The City of Toronto will review certain decisions related to RGI eligibility. Reviews are completed by city staff who were not involved in the original decision. This review is to ensure that legislation, regulations, policy and procedures have been followed.  

To request a copy of the Procedural Rules for Decision Reviews and Indigenous Priority Decision Reviews, please email HSS@toronto.ca.